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The best online furniture buying experience.
When we placed the order Brosa made it clear there would be a delay and they kept us fully informed on the ETA right up to the time the unit was delivered. We have purchased a lot of furniture online over the past nine months and Brosa was the best company to deal with. We cannot recommend them highly enough.
Great service and products
Easy to navigate website and was able to quickly chat with people for any further information. Products received as described. Very solid and durable. Not much assembly required.
Quality Product and Excellent Customer Service
I bought two of the Sonja Ottoman Folding Beds. Their Quality is great, but more importantly the customer service team was excellent and the entire delivery process was above and beyond!
Gorgeous furniture, poor quality on sofa and extremely poor customer service and warranty care.
I absolutely love Brosa furniture overall. I also loved the amazing delivery service and how easy it all was to purchase my furniture. The quality of most of the pieces I’ve purchased has been great. I’ve purchased several things for our new home and overall I’m happy with the way they look and the quality.
However sadly the fabric Madeline chesterfield sofa that we purchased less then 2 years ago has faded so much that the colour of the sofa has gone from being brown to a reddish colour all over. It has never been in direct sunlight either. ...I lodged a warranty claim and sadly I needed to follow up my claim repeatedly as no one ever got back to me. In the end they’ve said it’s normal wear and tear. I’ve purchased many sofas in the past and never have I had one discolour and look so bad. I’m extremely disappointed in the after care service and the the way my warranty claim has been handled and very disappointed that they have no desire whatsoever to help me.
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Terrible Product Support Services
I’ve placed 2 orders with Brosa. I’m nervously waiting for my second order to arrive and have had nothing but problems with my first order. An item replaced twice - communication response times were terrible & I had to do all the follow up to get a resolution - still not perfect however rectified. Since placing my second order, I recently had to contact Brosa about a broken hinge on the second item from the first order and received an automated email saying their support function was extremely busy (that’s a red flag in itself) & that their ...response time will be up to 2 weeks. In my opinion, this is unacceptable & Brosa does not come close to other major online retailers in relation to service and after sales care. I did what I thought was the right thing, I provided direct feedback (low rating & specific feedback) after receiving an email from ‘David W’ from Brosa - no follow up or response received after being invited to offer feedback. With regards to my broken Brosa item, I’m still waiting to hear something from someone 15 days later (longer than they indicated would be my wait time)...
I was delivered a couch with faulty parts. After emailing and calling several times I was informed I was not assembly it correctly. 4 weeks later Brosa with admitted that the fault was on their part. Their customer service was extremely unresponsive and I had to chase them up repeatedly. After 4 weeks of using the faulty item and hours emailing and calling, I was offered a 100 refund .... they managed to mess this up to and yet again I had to call to request they follow through with this.
7 weeks later I am still using a faulty couch with no ...legs. I was informed that the part would arrive a week ago and that their team would deliver and assemble it. Yet again I have had to chase them up to resolve this and was finally informed that the part has been sent via post and they have failed to follow through their assurance that they would deliver a part with a team to fix the couch. This has been beyond appalling. I have never written a review in my life but this experience truly warrants taking the time to warn other consumers. Don't do it
Questions & Answers
Hi, does Brosa submit fake 5 star reviews in order to bury recent 1 star reviews?
Sorry, I can’t help you there!
We can assure you that all our reviews are 100% authentic. ...Most of our customers are happy, but sometimes things go wrong or are not to the customer's expectations. This reflects in the reviews as well. Best regards, The Brosa Team
Hi I'm thinking of buying the broad
Goldie swivel chair, are they comfortable? And how's the quality?
Hello Almost A.,
I don’t know anything about the Goldie swivel chair you are enquiring about. You would have to send an enquiry to the Brosa Customer Support Team, as I’m only a customer.
We don't have the Goldie Swivel Chair on display in our studios at the moment. But our return policy got you covered, in case you're not happy with the product: https://www.brosa.com.au/pages/returns-and-refunds...If there's anything else we can help with, don't hesitate to reach out! Warm regards, Your Brosa Team
Hi everyone planning on purchasing the baker extendable dining table also Marie dinning chairs & cloves bar stools. As this purchase will be over $5000.00 I would love feed back on products and services prior to ordering. Thank you in advance
Hi Yildiz! Depending on where you're located, you can see the Marie Dining Chairs in our showrooms in Melbourne (Fitzroy) and Sydney (Rosebery). The Clovis Bar Stools are on display in Melbourne only....The Baker Dining Table is currently not on display, but we still got you covered with our change of mind return policy - please read the details here: https://www.brosa.com.au/pages/returns-and-refunds Feel free to contact our chat team via the website if you have any further questions that we can help with!
Hi, I wouldn't recommend purchasing from this company. They knowingly sold me a faulty good, and their products look nothing like those advertised on their website. They also post 5 star reviews in ...order to bury recent 1 star reviews. Refer to my review a photos posted.
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