Brosa Furniture

Bought a 2 seater and armchair online as couldn’t go to a showroom due to covid. Furniture arrived beautifully packaged and on time but was unfortunately wrong for the space. Brosa were very prompt and efficient in dealing with my return, they offer a 21 day change of mind return policy which is amazing. I would have no hesitation in buying from them again

Ordered Mia Dining Set in August 2021 and still waiting for a complete product. When ordered it was a 12 week delivery estimate. We had no problem with that. Set finally arrived late November.

One of the 6 chairs was poorly constructed and damaged.

Immediately notified Brosa and am still waiting on the replacement. The customer service member has consistently been blaming covid for the delays. I appreciate some delay due to covid but this is ridiculous and using the pandemic as an excuse for poor service.

Communication with Brosa has been ...

Purchased a sofa for $1199 - it took 6 months to deliver and after a few months of light use (we are not big people) the back has broken with wooden splinters poking through the fabric at the back. After a week of being ignored when enquiring about warranty and refund we have now been offered a $180 refund or the possibility of a replacement in 6 months time. How about a sofa that doesn’t fall apart? So all in all this has been a disaster of a purchase. Just avoid them.

We purchased the Amelia Armchair online and it sags terribly and is very uncomfortable. We have tried calling Brosa customer service and can never get through. We have also sent multiple emails to support with no response. After care and customer service is absolutely terrible at Brosa. What good is a warranty if Brosa completely ignore customers once the purchase is done!

We also purchased the Mila 3 seater and that sofa is fantastic! So if your happy with your purchase Brosa can be great. However if your product is faulty expect to be put through the ringer. It’s been over a month and we are still waiting for a response re: warranty.

I had purchased the Mila 3-Seater Sofa on 19/06/2021 which has been delivered on 26/06/2021, however, the one we were provided with has been damaged. I had reached out to customer support with the relevant photo evidence (attached) as soon as it was delivered to sort out an exchange where I had asked for the new replacement to be inspected before delivery. The customer support had confirmed with me that the replacement will be checked and how the warehouse team will be reaching out to sort out the exchange.

As I had not heard back from the war...

Purchased Meggs Sideboard in December, promised a 5 week delivery, took about 10 weeks plus 2 week delivery schedule. It turned out to be faulty with a crack.

2nd try, after a couple of followups it was replaced in Feb with another piece with damages and poor quality compared to the first one.

Third time lucky?? Not yet..
Its been almost 4 weeks, raising this issue with customer service and not even one email or response from Brosa. Have sent about 10 emails, submitted feedback on bad follow to CoFounder with still no luck.

- Poor customer service
- product quality
- no quality check...

I placed an order and waited three weeks for delivery. Item was large but well packed in a cardboard box. On opening box the top of the entertaining unit was smashed. We saw it was stored in delivery truck on it's end (where smashed). Immediately reported damage to Brosa and at first requested replacement as I paid the extra money for the purchase guarantee (waste of money). I wrote three emails, no response to any of them. After a week rang the company, fobbed off. Finally received an email response providing three options, but by this time...

I cannot believe the incredibly poor-quality product, communication and customer service from this company! The worst furniture buying experience that I have ever had.

First delivery: They deliver out a poor-quality faulty bookcase (taking 3 hours to assemble). They then proceed to tell me that they can’t let me know when it would be changed over until Monday (this is Friday afternoon, no one works one weekends there apparently) The next thing I'm getting a text message about delivering to me on the Saturday morning? When I happen to be out. I...

Website Is easy to use and product range is great. We purchased all our furniture for our new home from Brosa however after a few months of use the fabric faded so badly the grey looked pink! Was advised this is not faulty but offered to refund furniture minus the 10% delivery charge as a gesture of goodwill. We replaced the fabric lounges for the velvet fabric and the dining chairs and bar stools with leather (at an additional cost) however we now have 4 bed frames and 3 office chairs that have all discoloured as they are made from the same c...

I purchased the Pampero dining table and just over a year and a half of owning it cracks started to appear along the edges of each side of the table with some cracks running through the middle of the table. This would also explain the sagging of the table as well. They weren’t just “surface” cracks they are structural cracks. After contacting Brosa they requested images which I had sent for them to reply with “image evidence suggests the concrete is not cracked it’s the paint coating. Also due to extreme light, artificial lighting, temperature, humidity and radiation could have contributed to the damage”. So basically don’t take it out of the box is what they are suggesting. Would NEVER purchase from Brosa again!!!!

I purchased the Sondra Sofa bed for $600 in 2016. The couch was pretty but uncomfortable but we had issues with the couches legs which resulted in structural issues with our couch. My issue was when we asked for a refund, I had serious issues with organising the return and getting back the full refund of the couch. I was told I could not return the couch unless it was in original packaging which means I had to source a couch sized box. When I finally organised this and returned the couch I was then charged $170 for the cost of the return. This ...