Reviewer Photos & Videos
Friendly service and good chairs
Very friendly chat on their website. Calling Brosa was great as well, despite sometimes waiting ~20min for an agent, and one time I was hung up on which was weird. I asked to refund part of my order and that went well.
I got emails and texts at almost every step of the way. Called earlier to change delivery date as well. Delivery arrived exactly as stated. Friendly guys and they helped put items in my garage.
The Grace Dining Chairs were really easy to assemble by myself. All the parts were there but should use your own screwdriver. Definit...ely follow the steps because I took a shortcut and the chair wasn’t level. Chair is like a perfect firm/cushiness and the beige fabric/dark brown leg colour matches pretty much everything in the house. It feels very sturdy but haven’t jumped on it or treated it roughly yet. The only con would be that the velcro cover at the bottom of the seat cushion didn’t fit the whole way, so whenever I lift the chair, I get pointy bits of velcro poking me. Not a big deal though. Overall, happy with purchase, service, and product.
Great furniture and service
Apart from the no-fault COVID delays in products arriving, the service from BROSA has been efficient and helpful. Three of the products I ordered were exactly as advertised and when one wasn't, BROSA were very helpful with the options offered, none of which involved any inconvenience to myself.
These guys are excellent! 21 Days return guarantee is the best!
These guys were amazing to deal with. Like a lot of on line suppliers right now COVID has created chaos with logistics. The Jackson bar stool is a beautiful piece of furniture it just wasn’t right for our decor. The virtual function on the website allowed us to set the stools at our kitchen bench. These guys really are easy and professional friendly people to deal with.
Great quality at affordable price
Very pleased with our Cece love seat. Easy to assemble and quality materials used. I got slight damage on the item which was addressed promptly and very satisfied with excellent customer service.
Beautiful product, amazing service.
Brosa was there every step of the way with ordering, delivering and assembling our bed frame. The quality of the product itself was top-notch. After realising to our disappointment that the frame was the wrong height for our mattress (totally our own fault!) Brosa was incredible to deal with and were more than happy to collect and refund. We received a full refund in speedy time. Even though we never got to keep that beautiful frame (stupid high mattress!) I would most certainly shop with Brosa again. It's rare to have quality made products with even better personalised service.
Love the quality and style of the furniture and the service
Having never bought quality furniture on line before, we were nervous about buying from Brosa. Our experience has been excellent. The quality and style exceeded our expectations, it is better in real life than the photos on the website.
We had an issue with one pair of the 6 dining chairs we purchased. It was resolved with minimal hassle and the correct legs were sent immediately.
You get to know a business in how they respond to an issue and Brosa were 1st class. They are now the first place we look when buying new furniture
Great quality for price
I order a lot of products from Brosa for work to be used in stores. I have found the quality to be fantastic and the delivery process is great. I unfortunately had a faulty item sent and the company issued a swift replacement which gives me confidence to continue using their products.
Excellent Customer Service
I have bought pieces from Brosa & love the quality. The standout was the excellent caring service I received when I needed to return an item for a full refund. Brosa were so understanding & went out of there way to make the process so easy. Thank you I will be buying again from them.
We purchased a bed head and a bench seat to go with it. The bench seat is beautiful, the bed head however came in wrong colour. We are currently working with costumer service to get it reordered which will take at least 3 more months. The delay is disappointing, however the bench seat we have received is beautiful so I am looking forward to getting the rest of my order
Questions & Answers
I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.
Has anyone purchased the Brosa Sondra Sofa Bed?
Lots of complaints regarding your delivery service. Have these been addressed? I'm hesitant to purchase anything from you because of these complaints.
I can honestly say Brosa is a brilliant company they addressed some of the issues I had with the delivery company & the last 4 items were on time & intact not a mark on the box it did make me hesitant...to keep purchasing as the first few unbelievably the box looked like a dogs breakfast but the furniture not a mark on it I took photos & let Brosa know they were great offered compensation but I thought no need as furniture was fine but just so they know how I received it so I then bought lots more furniture as I needed to fill a new home so I will continue to purchase as their furniture looks fantastic & is comfortable Zac
My experience has been shocking. I literally got an email today saying they were passing my issue onto a third party customer service team!!! This is after waiting nearly 3 months beyond the promised ...delivery date. I think that says it all about how much they care about resolving issues (i.e. they don't!).
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