??!
1 photo
BT Financial Group

BT Financial Group (page 2 of 8)

1.3 from 150 reviews · View Statistics

Reviews

  • Transparency
    1.4 (57)
  • Customer Service
    1.4 (62)
  • Rates and Fees
    1.5 (40)
Previous
Next

Reviewer Photos & Videos

Bobsco

BobscoSydney, NSW

  • 4 reviews
  • 4 likes

good company gone bad after westpac acquired them

published
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers
Tony Adouni

Tony AdouniSydney, NSW

  • 3 reviews
  • 3 likes

Bt insurance assessor broke into our home when nobody was home to organize to reject our claim..

published

Bt insurance assessor broke into our home when nobody was home to organize to reject a claim.i heard they do anything to reject claims but this is illegal and disgusting..i feel raped.i feel sick.they casually told us in a call I recorded that the assessor went into our home but nobody was home..some one is usually home so they must of watched or did electronic surveillance till we left the house..no wonder so many people are suing them..look up the news on bt law suits..please to keep your sanity stay away from this disgusting corrupt scam artist company please

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
See all answers
David P.

David P.Sydney, NSW

Lost 25% of my super overnight

published

I lost 25% of my super over night, log on through the app and I can't even check how my super is invested. I will be leaving after covid 19 is over.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
See all answers
Retail Superannuation Funds

Find out how BT Financial Group compares to other Retail Superannuation Funds

Know better, choose better.

Compare all

Poor results, poor customer service

published

Been with BT for 10 years, these guys are meant to protect your super, not destroy it.

Lost 18% - you pay them a fee to *manage* your super.

Going through the complaint process now, have not had good results.

Would not recommend them, even to an enemy.

Considering starting a class action, lots of people seem to be in the same boat.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
See all answers
Jacinta

JacintaSydney, NSW

Fail to respond to written instructions - send silly forms, locked out of my account, thiefs

published
Incentivised ReviewNo

Absolute nightmare

published

I've never had any worse experience in terms dealing with customer service - 3 different operators advised 3 totally different things. Admin charge is ridiculous while performance being very average.
The only thing I'd say is to stay away from them

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
See all answers
emma

emma2018

  • 4 reviews
  • 3 likes

Lost over $30000 in 3 months

published

I am with BT for 19 years and decide to move on. By a sudden this year, BT closed down cononial first state strategy and switch my super to BT own option. I would reject if I am aware. How can BT switch your stategy to its own similar option? It is incredible and I lost over $30000 in 3 months.
I am leaving... Disappointing!

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
See all answers
Travis L.

Travis L.South East Queensland, QLD

Bad customer service

published

Been with BT for almost 10 years

Today I noticed my account was down almost $6K from last time I checked it. (Has check it weekly as it’s linked to my net banking)
Tried to call to inquire, 30min wait, call disconnected

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers
James L.

James L.

  • 2 reviews
  • 3 likes

Worst customer service ever

published

I have had multiple superannuation companies over my working life - none perfect - but none come near to BT in terms of treating me as a customer/investor with such a level of disdain
1. Dodgy insurance salesperson when rolling over from another fund- initial premium was almost more than my contributions
2. Effectively locked out of my online account since late last year while they "update" their system - with absolutely no communication at all

If you have an opportunity to use another superannuation company...

Transparency
Customer Service
Insurance Options
Rates and Fees
Incentivised ReviewNo
See all answers
Retail Superannuation Funds

Find out how BT Financial Group compares to other Retail Superannuation Funds

Know better, choose better.

Compare all
Rob

RobSydney, NSW

Excellent service during this difficult time

published

Have been with BT Super for 5 years and have found their service of a high standard with options that work well.
Recently called to clarify my position and lower my risk. Although there was a little wait, the service I received was helpful and positive, and my request was immediately put into effect.
I'm very happy with BT

Incentivised ReviewNo

Get the ombudsman involved

published

Still have not been sent my “Welcome to BT Super” letter with my new user name even though they clearly have my email address. Received an email blaming Covid - 19 for their lack of customer service ! They were apparently able to close my BT Lifetime Super account without any notification and then send a member exit statement showing what funds I used to have. So where are they now, how much haven’t I got. Ah that’s right I can’t log into my account with the temporary password you sent to my old address because I don’t have a user name. I guess now Covid - 19 is a really good excuse for you, bet you didn’t have to line up at Centrelink this week [name removed] did you !!!

Transparency
Customer Service
Incentivised ReviewNo
daniel s.

daniel s.Perth, WA

BT Super account showing $0 on My Gov - if you are with them please chcek your accounts

published

Due to the corona virus outbreak wanted to check my super and opened my My Gov account to see my super vanished from 60,000 to 0 dollars
I think they need to be accountable since peoples lives are in stake.

Incentivised ReviewNo

Never use this service

published

Terrible services, I have been waiting on the phone more than one hour and then disconnected,
Not satisfied with their service they just stealing our money for nothing no service

Incentivised ReviewNo
Mick. D

Mick. DSouth East Queensland, QLD

  • 6 reviews
  • 9 likes

ruined my life

published

They have ruined my retirement I switched plans because i was on a high risk fund online about 3 weeks ago and they haven't processed it yet and watched my super dwindle away by nearly to a 1/3 i'm heart broken with all this coronavirus my future is now blown out of the water

Incentivised ReviewNo

Negative Star - Rip off & scammers - stay away if you don't want your money stolen

published

BT super switched to some fund without my consent and my super fund plunged 21.62% in just four three business days. They switched to new account on 12th March, and balance as at 16th march stands 21.62 percent down. I will let the below image show the reality.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
See all answers
Retail Superannuation Funds

Find out how BT Financial Group compares to other Retail Superannuation Funds

Know better, choose better.

Compare all
Sugar Frog

Sugar FrogSouth East Queensland, QLD

  • 2 reviews
  • 10 likes

WARNING!! Please Read The Following

published
Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
See all answers
Raptorfly

RaptorflySydney, NSW

  • 2 reviews
  • 11 likes

Bad communication, no one answers the phones and Password don't work

published

I joint BT super 18 month ago with my new job. from the begining there was very little paper communications. Then they Changed from BT Business super to BT super? What for?. They sent me an exit statement? also a new password and account? Non of it worked. couldn't get on line at all and no help. I tried to call and after over 45min.. no answer!!. Sent them an online complaint, no reply what so ever!. This is the worst Super Fund I ever joined. Today I joined another one and got out. My advise to all just get out if they treat you like this.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers
Thomas

ThomasSydney, NSW

  • 3 reviews
  • 1 like

Terrible system, 45+ minutes to reach someone. They still didn't verify it was working

published

I have been with BT for 10 years. It has been fairly painless.
They release this new super system with different Username ID and membership ID. How is anyone meant to remember that in this age.
Try to ring up and have to wait 50mins to speak to someone! And then after the call i find i am locked out. what a joke

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers
Robert

RobertSouth East Queensland, QLD

Rip Off

published

BT Super ,it's TPD insurance Insurers and Trustees are deliberately prolonging the process time on your claim ,they are disgraceful and full of lies and excuses ,they the trustees stay hidden in the dark with there names as I dare say thousands of people would dearly love to know who they are , remember they have the final say ,one day it will be there turn.Anyone who has TPD insurance ,my advice cancel it and that bit of extra money will serve a better purpose in your Super Fund instead of TPD.My advice if anyone can access there Super transfer away from these Criminals ,cause that is exactly what they are .

Customer Service
Insurance Options
Income Protection
Rates and Fees
Incentivised ReviewNo
See all answers

Poor Customer Service Standards

published

You have extremely poor customer service standards. When calling, you get one option at the very beginning for a call back or wait in the queue. If you don't take that option, you'll never get asked again despite waiting 55 minutes to be answered. Then, when answered, and even though I called the Superannuation line, I am put through to a young lady who cannot assist me whatsoever because she "usually works in life insurance and is just helping superannuation out." The best she could do was take my name and number and tell me someone would call me back. 55-minute...to be told that... This is appalling customer service.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers
Page 2 of 8
See all BT Financial Group reviews

Questions & Answers

Kenneth Rodney Smith

Kenneth Rodney Smithasked

Hello my name is Kenneth R Smith and I recently opened a superannuation fund with your firm so I could roll in my ATO LOST SUPER into your firm for quick and prompt release. I opened the account a month ago . The ATO appropriated the funds to your firm on May 21 . I was expecting payment 5 business days from then as I had many emails and letters saying that BT now have my funds and have been approved for release. Please explain why this process is taking so long . I'm about to be evicted from my dwelling I have financial obligations to meet and I'm on the verge of serious mental health issues due to the stress of being told so many different stories when it should of been 5 days . I'm now looking to a legal representative to possibly tell me what my options are . Fortunately I have the privelidge of having a very renowned QC who will endeavour to enquire about my situation. I'm sorry but when people are thinking about suicide due to financial hardship it becomes a very serious issue . Could you please assist me and contact me at your earliest convenience as I'm at breaking point and my family is suffering.
Please reply asap. I appreciate your time and help in regards to this matter.
I have a BT SUPER account and my mobile number is 0424 081847.
My email is ....kennyk6777@gmail.com.
Could you please endeavour to help me with my situation please .

1 answer
Jai R.
Jai R.

Apologies for the delay Kenneth. I have tried calling you this PM. If you still require assistance, please call our team on 132 135.
Kind regards
BT

Mere Nitiva

Mere Nitivaasked

Can I withdraw my retirement wrap fund

1 answer
Jai R.
Jai R.

Hi Mere, apologies for the delay in responding. To ensure we manageyour query correctly, please call 132 135 with your personal and account details and the correct process can be provided. Kind regards BT

Peter

Peterasked

Hi, am puting in a claim for SCI, on going through the claim forms have found them to be very excessive for a claim. My treating doctor and surgeons reports should all that should be required for claim, I am a contractor and they require claim forms from my employer?. They want me to fill out my own accessment forms?????. I am a contractor I am the boss. BT super are quick to take my money for said SCI insurance. I am covered for $5240.00 per month as stated on policy but not the case, they want 3 years of tax accessments? WHY. They only pay 75% of income not the $5240.00 I have been paying premiums for. I think my best plan is to give to my law firm and the government authorities to investigate as I find it just seems a way of not to honour my claim.

2 answers
Jai R.
Jai R.

Hi Peter, I hope your claim has been resolved. We apologise for the delay in responding. If you would like to discuss your case and claim, please call 132 135.
Kind regards
BT

Raad I.
Raad I.

People are complaining about the service and every response is "call 132 135". Like we didnt think of that...

Get an answer from our members and BT Financial Group representatives

Other Retail Superannuation Funds


ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.