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Bubs n Grubs
2.2 from 306 reviews

Reviews

(76)
(16)
(9)
(11)
(194)
  • Product Quality
    3.9 (34)
  • Return Claim MadeYes (9) · No (27)
  • Shipping
    3.9 (18)
  • Customer Service
    3.3 (7)
Jono

JonoSydney, NSW

Bulying, Intimidation and not even sending product as i complained

published
Product Quality
Shipping
Return Claim MadeNo
Elle B.

Elle B.Greater Melbourne (Inner), VIC

  • 2 reviews

NEVER order anything from them, worst of worst business practice ever

published

I ordered a product that stated in stock via online store, when I follow up for delivery detail, the reply email came pretty quick stating that they have displayed that product has ETA sometime in August. I am so sure I did not see those information when I complete my purchase. Why would I complete my order and wait for longer than 4 months. I was told to open a ticket to cancel my order. The cancellation policy is to charge 20% on non-shipped orders. I don't think this complies to consumer laws. Basically not worth buying anything from them. Do not support someone with bad business practice.

Product Quality
Shipping
Return Claim MadeYes
kevsaccount

kevsaccountSydney, NSW

Buyer beweare.

published

STEER CLEAR of these guys at all costs.

Extremely poor conduct. I placed an order and have been advised it is on back order until August - over 4 months from now. No issues there, but when requesting a refund, I was told that they will not provide a refund and that I was advised of the ETA. Further attempts to resolve resulted in a threat "Retailers including ourselves screen customers automatically prior to supplying goods and services based on their individual ratings on the EBR and decide on pricing discount levels, whether or not we will supply or make certain offers to and more... a bit like a credit rating."

Return Claim MadeYes
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Anne

AnneSydney, NSW

  • 2 reviews

Do not buy from this company if you want fair customer service!

published

This company should not be allowing people to purchase products online if they are not in stock. Someone can easily miss the the writing that says they won't get it for months.
I did this and then they refused to refund me, only saying they would keep 20% of it. I think this is a scam by them to make money - Hope people don't see its not in stock and allow them to buy it and then keep some of their money!
Steer clear of them is what I would recommend.

Not happy

Not happy

  • 2 reviews

Stay away

published
AleksB

AleksBSouth East Queensland, QLD

Delivery issues, delays and lack of contact from staff for updates.

published
Return Claim MadeNo

Bad experience

published
Product Quality

Great service

published

I had come in to look at prams with a rough idea on what I wanted. Annie and Brian were really helpful. Ended up with the Joolz geo2 at a great price.
Happy customer

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCannon Hill
See all answers
Churn

ChurnSydney, NSW

Crooks

published
Product Quality
Return Claim MadeNo
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Stefan B.

Stefan B.Greater Melbourne (Inner), VIC

Buyer beware, shady business

published

Terrible business, not at all interested in customer satisfaction.

Placed an order and had to cancel mere hours later. Order had not been processed or shipped.

Bubs n Grubs refused to refund the order and wanted a 20% cut before they would reverse the order.

Their website talks about customer satisfaction but they don't live by those words.

Buyer beware.

Opal J.

Opal J.Sydney, NSW

Excellent customer service

published

Excellent customer service with our phone order. Our cot package arrived in excellent condition. Packed very well.
We are happy with our purchase. We will happily purchase with bubs n grubs again

Product Quality
Shipping
Return Claim MadeNo
Shane C.

Shane C.South East Queensland, QLD

Avoid bubs n grubs

published
Customer Service
Product Quality
Return Claim MadeYes
4 comments
Bubs n Grubs
Customer S.Bubs n Grubs
Shane C.
Shane C.
Bubs n Grubs
Customer S.Bubs n Grubs
Bec

BecSouth East Queensland, QLD

Helpful!

published

As a soon to be mum I felt out of my depth with prams. The staff was fantastic and went through lots with me and demonstrated different ones so I could make a decision. With the right information.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCannon hill
See all answers
Tom S.

Tom S.South East Queensland, QLD

Lovely staff and great products

published

Very kind people helped me there. So glad that we talked to them and went in instead of just taking all of the reviews at face value. We will be back.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCannon Hill
See all answers
Julia M.

Julia M.Greater Melbourne (Outer), VIC

Beware!!! Extreamely immoral business to deal with!!!

published
Return Claim MadeYes
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alansainters

alansainters

  • 4 reviews

Disgraceful Company to deal with.

published
Return Claim MadeYes
Jess

Jess

  • 2 reviews

What a ridiculous experience, never again!

published
Product Quality
Shipping
Return Claim MadeNo
Joe_Giles-Lawton

Joe_Giles-LawtonSouth East Queensland, QLD

  • 2 reviews

AVOID AT ALL COSTS! Go to a reputable retailer!

published

I wish we read the reviews before buying an expensive cot and tallboy from them. Absolutely discraceful after sales service, refuse to replace or even REPAIR a faulty item. Accused us of threatening behaviour because we were upset and want to go down there with the cot and receive a refund! From the looks of reviews, the owner replies to all the same way. Accuses them, says he listens to recorded conversations and views footage instore of complaining customers! I have a daughter sleeping in a portacot because their cot wont go together properly, refuse to pick up unless its diassambled and repacked (we paid $200 to have assembled). Avoid at ALL COSTS! We will simply will go to fair trading and write it off as a terrible purchase decision

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCannon Hill
See all answers

Extremely poor customer service

published
Product Quality
Return Claim MadeNo

Customer service is great and fast delivery

published

After I ordered my twin JOIE pram online i needed an advise before them dispatching my item i sent an email and amazingly they replied and called me to discuss and the lady was a great help .second day received my order so happy with it.thanks so much

Product Quality
Shipping
Return Claim MadeNo
Page 1 of 16

Questions & Answers

Reenie222

Reenie222asked

Hi There,
I have place an order and paid via paypal. It was for a bassinet sheet set and a white cot valance. Have you received my order. It was made on the 13/10/16

1 answer
Bubs n Grubs
Customer S.Bubs n Grubs

Hi Reenie, just email our customer service team at sales@bubsngrubs.com.au they will look into this and resoond quickly. For your security, we cant ask and publish your detaila on a public website.

Tyler

Tylerasked

Hi, do you layby? Really loving the safety first pram but can't afford it out right.

1 answer
Bubs n Grubs
Customer S.Bubs n Grubs

Hi Tyler, We do offer payment plans without fees, drop our store a line and the team will be able to discuss the options available.

golocalnexttime

golocalnexttimeasked

Who out of the reviewers here have actually had legal action taken against them by Bubs n Grubs?

21 answers
Bubs n Grubs
Customer S.Bubs n Grubs

For What? We do not break the law.

Hayley
Hayley

Hi Bubs n grubs, you should really consider doing a customer service course because yours is down right appalling it is actually quite a laugh to read your comments and how you speak to your customers

Emma
Emma

I can not believe this business is still operating. I had my terrible experience with Grubs in Oct last year, they actually caused me so much stress my baby came the day we finally picked up our replacement item 5 weeks premature. This business needs to be named and shamed on a large scale.

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