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Bubs n Grubs
2.2 from 356 reviews · View Statistics

Reviews

  • Product Quality
    3.2 (65)
  • Return Claim MadeYes (28) · No (48)
  • Shipping
    3.0 (42)
  • Customer Service
    2.7 (14)
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Clare

ClarePerth, WA

Terrible customer service - avoid this store!

published

Made an online order, paid $17 for express shipping, a day later I received an email stating they don’t stock the item and it would be a 1-2 week wait until it arrives at their warehouse, which they will then ship to me. If you know you don’t stick the item until an order arrives don’t offer express shipping. I went back and forth with the customer service (different ppl each time) and was told each time there was nothing they could do... no refund or anything. Never shopping here again. It took over two weeks to arrive!

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Sarah S.

Sarah S.South East Queensland, QLD

Best customer service

published
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Ashley

AshleyCOFFS harbour

  • 5 reviews

Would never purchase from this store again!

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Sandy B

Sandy BSouth East Queensland, QLD

  • 3 reviews

Couldn’t wait to get out of store

published

I went to the store with my daughter. The store is so small and tiny two people can hardly walk past each other without getting tangled up. The woman with a big loud husky voice assisting us was pushy and kept referring to each pram as “him” which after half a dozen or more times became really annoying. They don’t seem to have stock, they have to order it all. I got a really bad vibe as did my daughter and we cut our visit short and got out of there quickly. We joked the sales person was the “Grubs” part of the name.

Customer Service
Incentivised ReviewNo
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Helen

Helen Greater Melbourne (Metropolitan), VIC

DON'T be Fooled by their cheaper prices - You'll be out of pocket with their faulty products

published

I bought an Ollie Owl to calm my child during sleep. The item was faulty. I sent Bubs n Grubs a video showing the fault twice with no reply. After 2 weeks & emails to the sales department I was asked to return it. They refused to send me a replacement in the meantime & I had to spend $16.55 in return postage. So after many weeks I was left with a very distressed child & out of pocket by $16.55. It would have been quicker & MUCH MUCH cheaper to buy it from Baby Bunting & not put my child through all that trauma for all those weeks as I could not afford to buy another one. The GRUB part of their name is aptly named!

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Update to previous post

published

An update to my previous post... Bubs N Grubs have assisted with a 3rd party supplier to have my defective product replaced. The supplier was not willing to assist with my warranty claim or accept fault of the product initially. Bubs N Grubs did finally get a positive result of my mere persistence. If i were not persistent... then i'm not sure what the outcome would have been. At the end my issue was finally resolved and i just wish it didn't take so long. Just remember, customers will always return if they have a good experience. for this i give 4 stars.

Incentivised ReviewNo
Return Claim MadeYes
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Sarah

SarahRichmond-Tweed, NSW

Don’t take your chances with this company

published

Take time reading other reviews and you will understand what sort of a company this is. Disappointing at the least.

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Christian F.

Christian F.Greater Melbourne (Outer), VIC

Fantastic Service and excellent Communication

published

This is our second time using B&G in the last few years. They first assisted us with getting our baby room all kitted out for our first born and due to the impeccable service and brilliant prices we couldn't help but go back again when our 2nd child was due. Not only did they offer great advice on new seating for our toddler, but were swift and extremely helpful with our order. Freight was also extremely fast and arrived within days of being dispatched. (QLD to VIC). Highly recommend calling them to get advice if needed.

Product Quality
Shipping
Incentivised ReviewNo
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Tamara T.

Tamara T.South East Queensland, QLD

  • 2 reviews
  • 1 like

Terrible experience

published
Incentivised ReviewNo
Return Claim MadeYes
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Miss J Donohoe

Miss J DonohoeQueensland

  • 2 reviews
  • 1 like

wrong item delivered.

published

After receiving the wrong item delivered I contacted the store immediately to be told to submit a ticket with their online help and support desk. 3 weeks later and we still have the incorrect item with no correspondence when they will pick up the wrong box and redeliver the correct box. Overall the experience so far has been disappointing. Their customer support system is appalling and constantly being ignored and left a week without any communication. I would highly recommend going else where for your baby needs as if you do experience a problem it is a nightmare to try and resolve with this company.

Customer Service
Incentivised ReviewNo
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gardenscent

gardenscent

  • 3 reviews
  • 3 likes

Not recommended - do not be lured by the savings, it's not worth the pain and of their delivery & customer service

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Avoid at all costs

published
Product Quality
Incentivised ReviewNo
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Dave S

Dave SSydney, NSW

  • 2 reviews
  • 1 like

Item was good but customer service woeful

published

Purchased seat belt clip on line but goods not received as supposedly no street no provided according to them and goods returned to their post office. A check of initial order form shows street no and phone no. Our local p.o confirmed goods never sent. Their emails were rude, help desk does not respond straight away and we had to pay extra postage for express delivery twice to have goods sent. The postage figure advised by their office was different to that advised by their help desk. They appear not to understand how important customers are to them. No customers no business simple. Will not deal with them again. Amount of postage paid for express delivery far exceeded cost of item.

Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Honest Human

Honest HumanSouth East Queensland, QLD

Awful customer service

published

We visited the Morningside store and saw I bedding set I liked so I asked if they had any stock. Was told it was display only and they hadn’t stocked that bedding in a long time. Left this on a Google review for the company to argue that’s not what they said - which is a complete lie. Read all the Google reviews they are so nasty and defensive with their comments. We have since bought absolutely everything from Baby Bunting (online and in store) and their customer service is impeccable, good quality products at fair prices. Stick with them Mums and Dads - avoid this company completely they are the absolute worst.

Incentivised ReviewNo
Store LocationMorningside
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Cristin

Cristin Western District, VIC

Rude with poor customer service

published
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Donna

DonnaMelbourne

  • 2 reviews
  • 6 likes

Dont bother!!

published

Please be very careful when buying from this site. Worst experience ever! Just read the other reviews to understand why.

Incentivised ReviewNo
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hitzlsperger12

hitzlsperger12Greater Melbourne (Outer), VIC

Absolutely Appalling Experience

published
Incentivised ReviewNo
Return Claim MadeYes
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Magnus V.

Magnus V.Greater Melbourne (Metropolitan), VIC

Terrible customer service. Buy elsewhere

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King Eyebrow

King EyebrowGreater Melbourne (Inner), VIC

Avoid At All Costs!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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AngryBird

AngryBirdGreater Melbourne (Metropolitan), VIC

Worst bunch of grubs

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Page 1 of 18

Questions & Answers

Julie Rideout

Julie Rideoutasked

Online store

Wanting to know when my purchase will arrive.
Julie Rideout

No answers
Dj patel

Dj patelasked

Physical store

Hi, I bought car seat from the store and I have lost the receipt. I requested a copy of of the receipt from the store but they said they don’t keep the records and they throw away it which sounds unrealistic.
Can I please get a copy of receipt for my purchase

3 answers
Dont shop here
Dont shop here

They told me they record every phone call and email.. I’m sure they have it some where?? Do you have a date? They would have to keep things for tax

Dj patel
Dj patel

I do have the date but the receptionist is so rude and keep saying they don’t keep records.

clarissa
clarissa

They don’t keep a record so I assume they don’t pay tax? Might be worth giving ATO a call.

Reenie222

Reenie222asked

Bubs n Grubs

Hi There,
I have place an order and paid via paypal. It was for a bassinet sheet set and a white cot valance. Have you received my order. It was made on the 13/10/16

2 answers
Bubs n Grubs
Customer S.Bubs n Grubs

Hi Reenie, just email our customer service team at sales@bubsngrubs.com.au they will look into this and resoond quickly. For your security, we cant ask and publish your detaila on a public website.

Khal
Khal

Wow, I was actually going to place an order before I saw this.
Thank you for the reviews everyone

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