?
? !
1 photo
Bubs n Grubs Online store

Bubs n Grubs Online store

2.1 from 85 reviews · View Statistics

Reviews

  • Product Quality
    3.1 (53)
  • Return Claim MadeYes (22) · No (39)
  • Shipping
    3.0 (41)
Previous
Next
Ashley

AshleyCOFFS harbour

  • 5 reviews

Would never purchase from this store again!

published
Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Helen

Helen Greater Melbourne (Metropolitan), VIC

DON'T be Fooled by their cheaper prices - You'll be out of pocket with their faulty products

published

I bought an Ollie Owl to calm my child during sleep. The item was faulty. I sent Bubs n Grubs a video showing the fault twice with no reply. After 2 weeks & emails to the sales department I was asked to return it. They refused to send me a replacement in the meantime & I had to spend $16.55 in return postage. So after many weeks I was left with a very distressed child & out of pocket by $16.55. It would have been quicker & MUCH MUCH cheaper to buy it from Baby Bunting & not put my child through all that trauma for all those weeks as I could not afford to buy another one. The GRUB part of their name is aptly named!

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Update to previous post

published

An update to my previous post... Bubs N Grubs have assisted with a 3rd party supplier to have my defective product replaced. The supplier was not willing to assist with my warranty claim or accept fault of the product initially. Bubs N Grubs did finally get a positive result of my mere persistence. If i were not persistent... then i'm not sure what the outcome would have been. At the end my issue was finally resolved and i just wish it didn't take so long. Just remember, customers will always return if they have a good experience. for this i give 4 stars.

Incentivised ReviewNo
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Mother & Baby Shops

Find out how Bubs n Grubs Online store compares to other Mother & Baby Shops

Know better, choose better.

Compare all
Sarah

SarahRichmond-Tweed, NSW

Don’t take your chances with this company

published

Take time reading other reviews and you will understand what sort of a company this is. Disappointing at the least.

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Christian F.

Christian F.Greater Melbourne (Outer), VIC

Fantastic Service and excellent Communication

published

This is our second time using B&G in the last few years. They first assisted us with getting our baby room all kitted out for our first born and due to the impeccable service and brilliant prices we couldn't help but go back again when our 2nd child was due. Not only did they offer great advice on new seating for our toddler, but were swift and extremely helpful with our order. Freight was also extremely fast and arrived within days of being dispatched. (QLD to VIC). Highly recommend calling them to get advice if needed.

Product Quality
Shipping
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Tamara T.

Tamara T.South East Queensland, QLD

  • 2 reviews
  • 1 like

Terrible experience

published
Incentivised ReviewNo
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
gardenscent

gardenscent

  • 3 reviews
  • 3 likes

Not recommended - do not be lured by the savings, it's not worth the pain and of their delivery & customer service

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Avoid at all costs

published
Product Quality
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Dave S

Dave SSydney, NSW

  • 2 reviews
  • 1 like

Item was good but customer service woeful

published

Purchased seat belt clip on line but goods not received as supposedly no street no provided according to them and goods returned to their post office. A check of initial order form shows street no and phone no. Our local p.o confirmed goods never sent. Their emails were rude, help desk does not respond straight away and we had to pay extra postage for express delivery twice to have goods sent. The postage figure advised by their office was different to that advised by their help desk. They appear not to understand how important customers are to them. No customers no business simple. Will not deal with them again. Amount of postage paid for express delivery far exceeded cost of item.

Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Mother & Baby Shops

Find out how Bubs n Grubs Online store compares to other Mother & Baby Shops

Know better, choose better.

Compare all
Cristin

Cristin Western District, VIC

Rude with poor customer service

published
Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Donna

DonnaMelbourne

  • 2 reviews
  • 6 likes

Dont bother!!

published

Please be very careful when buying from this site. Worst experience ever! Just read the other reviews to understand why.

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
hitzlsperger12

hitzlsperger12Greater Melbourne (Outer), VIC

Absolutely Appalling Experience

published
Incentivised ReviewNo
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Magnus V.

Magnus V.Greater Melbourne (Metropolitan), VIC

Terrible customer service. Buy elsewhere

published
Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
King Eyebrow

King EyebrowGreater Melbourne (Inner), VIC

Avoid At All Costs!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
AngryBird

AngryBirdGreater Melbourne (Metropolitan), VIC

Worst bunch of grubs

published
Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Mother & Baby Shops

Find out how Bubs n Grubs Online store compares to other Mother & Baby Shops

Know better, choose better.

Compare all
Helen M.

Helen M.Hunter Region, NSW

Gold star for this mob!

published

I bought the extra tall baby/pet gate to keep my large dog seperate from the kids at times. Perfect solution to my problem...not hard to set up when needed. It was delivered well within their timeframe. Communication was great! I have no hesitation recommending this company.

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
M K

M K

  • 2 reviews
  • 1 like

Bunch of Grubs.... Stay away!!!

published
Product Quality
Shipping
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Helen

HelenSydney, NSW

Worse customer service and unprofessional to deal with!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!

Most horrible business

published

Nothing else to say other than a joke of a business. Strongly advise to shop else where!
First they said my item would be 1-2 weeks.. 5 weeks later..
They don’t know there products, they don’t even have a phone number to call if you have a Problem with an item. Just emails.
They also record your phone call with out consent. Make up endless excuses too. Like they can’t return items because of covid.. not true.

Incentivised ReviewNo
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Cazzarina

CazzarinaAU

  • 2 reviews
  • 1 like

Good initial experienced ruined by poor/tardy aftersales service.

published
Incentivised ReviewNo
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 5
See all Bubs n Grubs reviews

Questions & Answers

Julie Rideout

Julie Rideoutasked

Online store

Wanting to know when my purchase will arrive.
Julie Rideout

No answers
See all Bubs n Grubs questions

Get an answer from our members and Bubs n Grubs representatives

Bubs n Grubs Online store

Other Mother & Baby Shops

Previous
Next

See all Mother & Baby Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.