Worst online service I have ever received!!will never buy from here again!!
Asked a simple question on word of mouth if any one has had to take a photo of there credit card!
Then told them it was nonsense!! No swearing!!!
Worst service EVER!!
Worst customer service I have ever experienced
I placed an order online and was then asked to provide photo ID for proof for my bank. I declined as I wasn’t sure that this was a legit request and they weren’t able to provide a secure way to upload my ID.
Fast forward 2 weeks of back and forth with them they haven’t provided the credit on site as discussed but have actually shipped the item that I no longer want or need having bought instead from Amazon with no issues.
I will be contacting the ACCC over this as it has been the worst customer service I have ever experienced
Good product but unacceptable customer service & misleading marketing
After selecting this product because it was on sale, I had to wait almost 4 months to receive it. The mention of a waitlist was buried so far into all the instructions & information that it was not clear that I had to wait that long. I tried to cancel the order (baby was born & I needed one straight away) & was refused because the they said the waitlist was mentioned in the ad.
I don’t believe you should attract customers to buy a product (via a sale) that you don’t have in stock & you expect your customers to wait months to receive it. I trie...
BEWARE !!! SELLING RECALLED / defective ITEMS AND WILL NOT REFUND the $800 owing. Taking to Court.
Selling defective prams that are on Govt RECALL (CAUSING INJURY AND DEATH) and also wanted to send the wrong colour after they advertised they had our preferred colour and paid for in full. So 2 big reasons to get refund,
Refused for months to refund and now going to court on this....not worth your time--please buy locally in case of future recalls or defects . These thieves are unscrupulous !!
- Online store
- Verified customer
Middle of the road
Not fantastic but not terrible either but certainly not good enough to get me to buy from them again.
My first order from them was delivered promptly and I was happy with the product. The second experience wasn't so great.
They also tried to intimidate me when I said I would share my experience.
My only advice is to purchase bulky items from a local store so you can deal with any potential issues. This advice goes for any online purchase. It's just not worth having to send bulky items back and having to pay for freight.
Probably a good place to buy a cot or teddy?
BUT AVOID buying any sleep Apnea Monitor- like the Babysense7
Bubs N Grubs are incredibly uninformed about this extremely sensitive (TGA) medical device that the lives of high-risk babies depend on. What a horrible thought !
Bubs N Grubs argued that shipping Babysense7 in the retail box and plastic security bag alone was good, and shocked & aggrieved by suggestions otherwise. (Our product packed this way arrived damaged).
I was going to press for a legitimate refund (Consumer Law) but tonight my darling wife pointed out that if we return the damaged Babysense7 (one pad with intermittent sensing fault) to these people, it might be sold again, and we couldn't live with that thought.
Beware! Poor customer service
I purchased from this company not realizing the product was on back-order (2month back order). Asked to cancel the order and for a refund and was told I could cancel the order but they would take 20% cancellation fee! I was also given the option for a store credit but this wasn’t of use to me. Disappointed companies are still operating like this is 2020.
I am a health care worker ordered a digital thermometer. Thought it said April delivery then realised it was August.So tried to cancel and get a refund First offered me partial and when I said I wanted a full refund .They then revoked any refund.
Disgraceful online experience and a horrible attitude
This seller should not be in business, using shady practices such as selling items that they don't have and won't have for months! I mean, who does that? I've heard of things going on back order for a week or two, but I've never seen a business take someone's money and not delivering for many months.
Like many other customers, when I asked for a refund I was threatened with 'legal action' and with having my name put on a silly database where I won't get future discounts apparently (seriously?). The person I dealt with had the worst attitud...e, she was perhaps the owner, she definitely should not be anywhere near customers, she was not interested in finding a solution or dealing with queries/complaints in a professional manner, it was all attack, attack, attack! This mob were the worst I've ever dealt with and I'll be taking my complaint further to try and stop them taking other families' money in this disgraceful manner.
Can't beat the prices and the service!
We purchased most of our baby gear from the wonderful team at Bubs n Grubs as their listed prices were absolutely unbeatable. We found the capsule we wanted from another store for a significant discount and while it was full price at Bubs n Grubs, Judy price matched it for us so easily which was so great! All of the customer service we received from the team (particularly Judy) was so friendly and we've been so happy with all of our products. I recommend Bubs n Grubs to all of my friends who are having babies, as baby gear gets pretty expensive pretty quickly and you can't beat the excellent discounts you can find at Bubs n Grubs!
Absolutely amazing service and super fast delivery
I ordered the new Uppababy Cruz on Monday night. It left Brisbane Tuesday morning and was delivered to my house in Melbourne Thursday lunchtime. Customer service in the phone was fantastic and professional when I was asking for advice on prams and the price was cheaper than anywhere else which is why I went online and not to a store in Melbourne. I will definitely shop here again in a heartbeat.
DISHONEST Seller.... Should never be allowed to sell online for goods they deliver in 4 months...
I had ordered a product at their online store and choose express delivery (with additional fee). I'm 100% sure there was no mention of backorder. After few day waiting, I followed up the order and was informed that the delivery would happen in July 2020 (4 months after the order had been placed). Given the inability of Bubs n Grubs to source the product from their supplier or manufacturer within a reasonable timeframe, I requested to cancel my order. They demanded not only 20% of the product cost, but also the Express Delivery Fee. Are the...y for real? Have the goods been delivered from their store or warehouse? No. Have they engage Courier for Express Delivery? No. What on earth did they think to demand 20% of cancellation fee of something that they would deliver in 4 months time as well as Express Delivery Fee??? Perhaps this is the way their business model is... selling online to entrap customers to retain 20% cancellation fees... Multiple correspondences, with highlight of Australian Consumer Law regarding restocking fee fell on deaf ears. They even highlight their T&C, thinking that their T&C supersedes Australian Consumer Law and Fair Trading Act. Quite fortunate I paid the order by PayPal. It doesn't take long for PayPal to decide these people are dodgy. I wouldn't contemplate to order anything from this Seller (Bubs N Grubs) ever in this life..
Bulying, Intimidation and not even sending product as i complained
Hi all just so you know they will threaten you with legal action for posting negative reviews online. But take it on the chin and do it for everyones elses sake.
So i wont go into my last complaint, its listed below. It is heavily modified as they threatened me with legal action for leaving a completely honest review. To cover myself, i altered it, but now i know that had no right to make me do it.
They bullied and intimidated me. This can be proven by emails i have kept.
Now they also refuse to send out the product that i paid for, that i have...
NEVER order anything from them, worst of worst business practice ever
I ordered a product that stated in stock via online store, when I follow up for delivery detail, the reply email came pretty quick stating that they have displayed that product has ETA sometime in August. I am so sure I did not see those information when I complete my purchase. Why would I complete my order and wait for longer than 4 months. I was told to open a ticket to cancel my order. The cancellation policy is to charge 20% on non-shipped orders. Basically not worth buying anything from them. Do not support someone with bad business practice.
STEER CLEAR of these guys at all costs.
Extremely poor conduct. I placed an order and have been advised it is on back order until August - over 4 months from now. No issues there, but when requesting a refund, I was told that they will not provide a refund and that I was advised of the ETA. Further attempts to resolve resulted in a threat "Retailers including ourselves screen customers automatically prior to supplying goods and services based on their individual ratings on the EBR and decide on pricing discount levels, whether or not we will supply or make certain offers to and more... a bit like a credit rating."
Do not buy from this company if you want fair customer service!
This company should not be allowing people to purchase products online if they are not in stock. Someone can easily miss the the writing that says they won't get it for months.
I did this and then they refused to refund me, only saying they would keep 20% of it. I think this is a scam by them to make money - Hope people don't see its not in stock and allow them to buy it and then keep some of their money!
Steer clear of them is what I would recommend.
Worst customer experience ever. Had to return a baby monitor for a refund because it was faulty (as determined by the manufacturer themselves). The manufacturer had approved a refund but Bubs n Grubs didn't want to give me one and tried to make it a store credit (despite me being entitled to a refund under the Australian Consumer Law). I had to fight for the refund and even get the manufacturer of the monitor to call the owner to finally get the refund. Their response via emails was extremely rude (I have never had such rude responses for so...mething that was clearly faulty and not my fault). Because the item is faulty I am also entitled to have the postage covered for returning the item however they have still not reimbursed me for this - will be complaining to the appropriate regulators about this. They obviously are only in it for the money and not the customer experience - if you buy from here no doubt you will encounter a bad experience if you need to return an item (see previous reviews as well from other customers). I would stick to the bigger chains such as Baby Bunting who will actually honour faulty products and provide much better customer service.
I purchased online, item came quite quickly so credit to them for fast postage, however as soon as I opened the box (which was not sealed so item easily went back into the box brand new) I saw it was not suitable for what I needed, I quickly emailed them asking if I could exchange for something that was more expensive and obviously I’d pay the difference and postage back but was informed that there is no returns or exchanges, I was offered a tiny discount instead should I wish to purchase other products, this was pointless to me as I have been ...stuck with something that won’t be used. I expressed my displeasure for their return/refund policy with a 1 star review on google however was soon sent an email stating that solicitors would become involved to the point I felt like I needed to remove my review. My personal details were also passed on to a third party company which I believe is based in USA from a brief look at their website classing me as a medium to high risk online shopper, my personal details were entrusted to this company in exchange for a product, I certainly didn’t authorise my information to be shared so this is incredibly poor form and quite childish, it would appear if a negative review is received your private information will be given out. Very very disappointing experience when all I wanted was a simple no hassle exchange. Moving forward I will always be sure to read reviews before I buy and I will certainly never purchase from this company again nor would I recommend it to anyone!
These guys are crooks. I bought a Graco baby swing from them online a year ago. It stopped working, I emailed them for support (no number to call). They told me to send the swing to them for the manufacturer to check it out. They weren't there to accept it on 27/1/2019 and has been sitting in Tingalpa post office since then. I've sent 3 emails to them to see how we can move on, no response at all. Called them on their retail line (because that was the only phone number), and they told me that they have email support, nothing. So right now, my i...tem is sitting at the post office a month later, and they refused to do anything about it. My $400 baby swing is now being abandoned by them. Never again. Buyer beware. No customer support once they've taken your money.
Buyer beware, shady business
Terrible business, not at all interested in customer satisfaction.
Placed an order and had to cancel mere hours later. Order had not been processed or shipped.
Bubs n Grubs refused to refund the order and wanted a 20% cut before they would reverse the order.
Their website talks about customer satisfaction but they don't live by those words.
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