Budget Direct Car Insurance

Budget Direct Car Insurance Questions & Answers

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Mel
Mel · Comprehensive Car Insurance

How is the claim process with Budget Direct? Is it easy to claim through an app or online process like other insurance companies?
What is the normal lead time for an insurance claim?

Garry C.
Garry C.  

Haven't had to make a claim

Budget Direct
Budget Direct   DM   

Good afternoon Mel. You are able to lodge claims at anytime and this can be completed either via phone or online via our website and your policy manager. Claims turnaround times really depends on the claim itself. If you would like to discuss this further please feel free to email us at social@budgetdirect.com.au noting your quote or policy number and any questions you may have. Take care. *Eve

Leno S.
Leno S. · Car Insurance

hi my name is leno and i am a budget direct customer i recently backed in to a car in the car park at school where we both work i hit her r hand light a a slight dent on the bonnet she come back to me after nearl two months with a price for 1750 dollars this is a joke it is a act of fraud the charges that he put down where a joke . what is budget direct procedure in this quotation does not relate to the damage does it get assessed so that that the price reflects the damaged thats been done as i have had pay 800 excess and have gone up to a rating 6 i await your response to this matter rgds leno sammut

Budget Direct
Budget Direct   DM   

Hi Leno, thank you for contacting us about your claim. We are more than happy to investigate this for you and arrange for the person handling your claim to contact you to discuss this matter. So we can do this for you please email social@budgetdirect.com.au with your claim number as the subject line, along with your full name, date of birth and the address (including postcode) noted on the policy. Thanks. *Ruby

Raj N.
Raj N. · Comprehensive Car Insurance

Why do you only offer hire car for 14 days when it takes longer than 14 days to get the car even assessed? Please give me call regarding this before I leave a terrible review. Claim number 1196963801

Budget Direct
Budget Direct   DM   

Hi Raj N, thanks for contacting us. So we can access your policy to arrange a call back please email your policy number along with your full name, date of birth and the address (including postcode) noted on the policy to social@budgetdirect.com.au and we will ensure our team contacts you as soon as possible. Thanks. *Ruby

Budget Direct
Budget Direct   DM   

Good afternoon. As this is a public forum, we strongly suggest removing your personal information from your previous comment. Please email us at: social@budgetdirect.com.au with your full name, date of birth and the address (including postcode) noted on the policy. *Skye.

John R.
John R. · Car Insurance

do you insure golf carts? Limited registration (Qld) for use in Limited gated communities only on the Gold coast ? If so...premium required for cover of $6500 inc TP damage. (parked in secure gated community with 24/7 on site and mobile security + CCTV throughout )

Budget Direct
Budget Direct   DM   

Hi John, thanks for reaching out. It's great to read you have considered us for your insurance needs. Currently, we do not offer cover golf cart insurance. The Insurance Council of Australia provide an online tool that may help you find an insurer who can offer this particular type of insurance. For a link to their website, please click here external link . Have a great day. *Ruby

John R.
John R.  

Thanks for your response

Mustapha H
Mustapha H · Car Insurance

Why my car is taking close to 1 year to be fixed ?
They should've make it write off and give me the money to buy a new car if they knew it would take that long to get repaired. So far hire car has cost them more than 25k and the quote to repair is close to 38k.

Budget Direct
Budget Direct   DM   

Hi Mustapha, thank you for taking the time to contact us and provide this feedback. I am sorry to read you are dissatisfied with your claims journey. We are more than happy to investigate this for you as well as provide feedback to the person handling your claim. So we can do this for you please email social@budgetdirect.com.au with your claim number as the subject line, along with your full name, date of birth and the address (including postcode) noted on the policy. Alternatively, you are welcome to view our dispute resolution process online, you can find it here: external link . *Ruby

Mustapha H
Mustapha H  

Hi Ruby,

If you just enter my name on your system you will see all the details about my experience with budget direct. It's a one year old problem, you had plenty of time to investigate that's if you care about your customers.
My case is being dealt with AFCA and the media from now on. Also I decided to take you to court.

Budget Direct
Budget Direct   DM   

Thanks for your response Mustapha. Due to privacy laws we cannot confirm your policy and personal details in a public forum. We are more than happy to contact you to discuss this matter. If you would like us to look into this further please email social@budgetdirect.com.au with the details requested and any additional feedback you would like to provide regarding your experience. *Ruby

Mustapha H
Mustapha H  

AFCA will deal with you.

Budget Direct
Budget Direct   DM   

Hi Mustapha. I am very sorry, due to privacy laws we cannot confirm your policy and personal details in a public forum. Please do feel free to view our dispute resolution process online, you can find it here: external link . We are certainly happy to look into this for you if you do wish. Take care, *Skye.

Shaun
Shaun · Third Party Property Only Car Insurance

How can i change old policy to cover new car

Budget Direct
Budget Direct   DM   

Hello Shaun. Thank you for contacting us via our feedback site. We are happy to advise of what is required and assist further with this update. In order to do so please forward an email to social@budgetdirect.com.au with your policy number, full name and details of policy. Alternatively, if immediate assistance is required, we would be happy to help via our Live Chat facility online from our website. Have a great day. *Eve

Sarah S.
Sarah S. · Car Insurance

I would like to know why my car is taking so long to be assessed . You have had it for over 5 weeks and it has not even been assessed. You seem to think you can just leave peoples cars indefinitely in storage or at repairers whilst they pay for hire cars week after week . I am single and don’t have a partners car to fall back on . You are in competent and unprofessional . I want the money from you to arrange my own repairs . If I can get it done next week why can’t you ?

Sami F.
Sami F.  

Hi Sarah, you should change your ratings to 1 Stars for Budgets Direct Insurance. I had exactly same scenario and they take about 8 to 10 weeks to assessed. Then, they put your car in repairs for months after months. Exactly, I'm still waiting for more than 11 months and still haven't received my car. Now, I have escalated to AFCA to take action against Budget Direct. They are Scammers

Budget Direct
Budget Direct   DM   

Hi Sarah, thank you for taking the time to contact us and provide this feedback. I am sorry to read you are dissatisfied with your claims journey. We are more than happy to investigate this for you as well as provide feedback to the person handling your claim. So we can do this for you please email social@budgetdirect.com.au with your claim number as the subject line, along with your full name, date of birth and the address (including postcode) noted on the policy. Alternatively, you are welcome to view our dispute resolution process online, you can find it here: external link . *Ruby

Budget Direct
Budget Direct   DM   

Hi Sami, thanks for reaching out. As advised we are happy to look into this for you as a matter of priority. Please email social@budgetdirect.com.au with your claim number as the subject line, along with your full name, date of birth and the address (including postcode) noted on the policy so we can forward your latest feedback onto the person handling your claim. Thanks! *Ruby

Jack
Jack  

I am having the same problem as Sami and Sarah. It seems that delaying car assessment for the customer is a common practice. I lodged my claim on 12/03/2023, and now it is 14/04/2023. I still haven't received my assessment. BD said they received the quote from the repairer on 30/03/2023. They said that it would take another 17 days from the date they received the quote for the assessor to get back to me. I spoke to the other BD consultant, and they said that it would take 14 days. The day varies from one BD consultant to another. I got a screenshot of them confirming that an assessor will get back to me on 24/04/23. I will go to the ACC and NSW Ombudsman if I don't hear back on that date.

On BD website, the assessment period is advertised as 10 days from the day they receive the quote. I have already screenshot there website to use as evidence.

Budget Direct
Budget Direct   DM   

Hi Jack, thank you for taking the time to provide your feedback. As advised to you previously we would really like to investigate this for you as well as provide feedback to the person handling your claim. So we can do this, please email social@budgetdirect.com.au with your claim number as the subject line, along with your full name, date of birth and the address (including postcode) noted on the policy. Alternatively, you are welcome to view our dispute resolution process online, you can find it here: external link . *Ann

Mustapha H
Mustapha H  

I can hear you and feel your pain sami and sara my car has been in repair for nearly one year. And all what I get is false promises week after another and you get managers calling asking to give them a second chance to try and help and not to go to AFCA.

Emily
Emily  

My car has been 4 months and I was told by the mechanic today that it’s not even close to being repaired they are waiting on so many parts. They said it’s a massive job and will likely be months still - I can’t believe they didn’t write it off. What a joke.

Budget Direct
Budget Direct   DM   

Hello Emily. I'm sorry you’ve been disappointed with us and your claims progress. I would like to look into the concerns you have raised further. Can I please kindly ask you to email me at social@budgetdirect.com.au with your policy number, full name as on policy, your date of birth, address including postcode, and any further details you feel we need. I look forward to hearing from you. *Eve

Mahmoud Faitrouni
Mahmoud Faitrouni · Car Insurance

Hi I m a customer I want to do a green slip

Budget Direct
Budget Direct   DM   

Hi Mahmoud, thanks for reaching out. Currently, we don't offer CTP / Greenslip cover. If you like, you can contact the Insurance Council of Australia (ICA) who may be able to provide you with a list of companies that can assist, they can be reached at external link . Thanks! *Ruby

Mahmoud Faitrouni
Mahmoud Faitrouni  

Hi I want to do a green slip

Budget Direct
Budget Direct   DM   

Hi Mahmoud. Thank you for responding. Currently, we do not offer Greenslip cover. Therefore, you will need to look elsewhere for this. If you like, you can contact the Insurance Council of Australia (ICA) who may be able to provide you with a list of companies that can assist, they can be reached at external link . Take care. *Eve

mark paul
mark paul · Car Insurance

Can I insure an unregistered car

Budget Direct
Budget Direct   DM   

Good morning Mark. Thank you for posting on our feedback site. Offering cover to an unregistered vehicle would depend on other details. So we can assist please email social@budgetdirect.com.au with further details of your situation also with why the vehicle is unregistered. Alternatively, we would be happy to help via our Live Chat facility online from our website. Have a great day. *Eve

Helena C.
Helena C. · Car Insurance

Why 3.5%??

Budget Direct
Budget Direct   DM   

Good morning Helena. Thank you for taking the time to contact us. We are happy to assist though would need to confirm further details in relation to your message to provide you with the correct information. Please email social@budgetdirect.com.au with your policy number and further details of your query. Alternatively, if immediate assistance is required we would be happy to help via our Live Chat facility online from our website. Have a great day. *Eve

Ravi
Ravi · Car Insurance

What is you Claim Acceptance percentage? I-e what percentage of the total claims lodged are accepted?

Budget Direct
Budget Direct   DM   

Good afternoon Ravi, thank you for getting in touch with us today. We accept and pay 100% of legitimate claims. If there is anything else that we can assist with, please do not hesitate to reach out via the online chat service available via our website. Have a great weekend! *Cameron

Ravi
Ravi  

Thank you for your response. I appreciate the quick turn around.
Would you also happen to know what is the percentage of claims that are deemed as NOT legitimate by Budget Direct?

Budget Direct
Budget Direct   DM   

Hi Ravi, thank you for your reply. I can appreciate that this is a really good question. While I do not have access to this information, I can advise you that as a business, we are a signatory to the General Insurance Code of Practice. You can find the details of what it means to be a signatory to the code on the Insurance Council's page available here: external link . *Cameron

Mario J.
Mario J. · Third Party Property, Fire and Theft Car Insurance

what is the price

Budget Direct
Budget Direct   DM   

Hi Mario, thanks for reaching out. It's great to read you are considering us for your car insurance needs. You would need to complete a quote to determine what price we can offer. Currently, we offer 15% off car insurance when quoted online. If you require assistance during the quote, please feel free to select the chat button at any time​​​​​​​.​​​​​​​ Have a great day! *Ruby

Stefan F.
Stefan F. · Car Insurance

After reading so many 1-star reviews, and clearly being very apprehensive about even considering BD for a comprehensive car insurance now, what would you say to try and convince me otherwise? When an incident happens, regardless of who's at fault, I'd be in distress and I'd expect a helpful customer service, which, by seeing several reviews, just doesn't happen.
Any comment at all?
Thanks, Stefan

Budget Direct
Budget Direct   DM   

Good afternoon Stefan. We appreciate the time you have taken to provide us with your feedback. We do have multiple public forums for our customers to get in contact with us and voice their feedback, however, social media does tend to be the most public of these forums. Generally speaking, we find that the feedback received on social media tends to be either very positive or very negative as customers will tend to only leave feedback if they feel very strongly about their experience.
Despite this, our research shows that 94% of existing Budget Direct customers would recommend us to their friends and family. These figures indicate that whilst reviews left on social media can appear to be negative, the customers who leave these reviews are in the minority.

For any further queries we would be happy to help via our Live Chat facility online from our website. Take care. *Eve

Liv SC
Liv SC  

Hi Stefan. Apologies it is a late reply but in my experience, It is BUDGET direct for a reason. It appears cheap and too good to be true because when you actually need to make a claim, or a hire car or any repairs, the customer service is impossible to contact, very passive-aggressive and unhelpful and can't make a resolution in a timely manner ( i had to email, call and followup a minimum of 5 times in a month, as they would not) . I was involved in 1 small incident and they won't renew my policy point blank without explanation- i have read on here that has happened to 10+ people so in my opinion, look elsewhere and spend a little extra for that peace of mind.

Stefan F.
Stefan F.  

Thank you Liv, as you were suggesting, I did end up going elsewhere, for that exact reason. I find it extremely exhausting to chase up something that is so clearly in your favour, I am not willing to risk that. Thanks for taking the time to answer!

Michaelrobert
Michaelrobert  

From personal experience. Do research !!

Stefan F.
Stefan F.  

Correct Michael, that was part of my research and I decided for another company. Ease of mind is reinforced by good reviews and research.

Namazu
Namazu · Car Insurance

I am waiting for BD total loss team to make a payout offer on my car that was written off on Jan 12. They were quick to arrange a hire car for me, but I have asked 3 times for clarification of EXACTLY when i will have to return the car, and have been given 3 different scenarios: i NEED to know as i have to pay for a new car and i need it to get to work! Is it 24 hours after BD DEPOSIT funds; 24 hours after I RECEIVE funds, or 24 hours after I accept their offer? This is so frustrating! I am always calling them because they never call me when they say they will.

Budget Direct
Budget Direct   DM   

Hi Namazu, thanks for taking the time to share your recent journey with us. We are sorry to read this was your experience. We would be more than happy to investigate this further for you. Please email us at social@budgetdirect.com.au with your policy number, full name, date of birth and the address (including postcode) noted on the policy and we will ensure our team contacts you as soon as possible. We look forward to hearing from you soon. *Ruby

Namazu
Namazu  

Hi, thanks but it has been resolved. I finally spoke to someone at Budget who actually knew what they were talking about. My claim had been resolved but then they “lost” my plates, sorry, I won’t be back :/

Doc R.
Doc R. · Car Insurance

Who is your roadside assistance provided by ?
Is it dependent on which state/territory I am in at time of need ?
Thanks

Budget Direct
Budget Direct   DM   

Good afternoon. We do offer cover via Ultra Tune however, this can also depend on where you are located. Should you have any further queries we would be happy to help further via our Live Chat facility online from our website. We value your business and hope you have a great day. *Eve

Trevor W.
Trevor W. · Car Insurance

Need a quote on my car insurence

Budget Direct
Budget Direct   DM   

Good morning Trevor. Thanks for reaching out to us and for your interest in a quote. When wanting to complete a quote we do need to collection information about your vehicle, drivers, locate and more through a range of questions relating to our underwriting criteria so we are unable to complete this via the Product Review site. Therefore, the quickest and easiest way for a quote is to click ‘Get a Quote’ under the insurance option you wish to go with on our website Homepage. This will provide you with our best discounts also. As completing your quote should you have any questions you will also have the option to chat with a consultant online. Enjoy your day. *Eve

Anny
Anny · Car Insurance

Got quote online for my car insurance $ 463 per year ( no idea if including or exclude tax) When I wanted to submit my application the price went up to $ 556.62 So what was the hiding fee?? Thanks

Tommy
Tommy  

Hey Anny, I don't have this issue, the price should be including GST. I could be something brought the price up from the quoted price, maybe excess or driver age or etc.

Steve
Steve  

Contact Budget Direct over the phone. Their customer service is fantastic & they’ll explain everything to you. This is what I did, after I applied online

Anny
Anny  

Will do next Monday.

Budget Direct
Budget Direct   DM   

Good morning Anny. Thank you for providing your feedback. We would be happy to check your quote and confirm the reason for the increase as all our pricing does include all fees and taxes. Should you prefer instead of calling, we would be happy to help further via our Live Chat facility online from our website. Have a great day. *Eve

carol s.
carol s. · Car Insurance

Need to get 5year traffic history to send to direct budget but not sure how I get one

Emil G.
Emil G.  

By checking your demerit points history with vic roads

carol s.
carol s.  

Is that a cvCheck form I fill out and upload to budget direct, it costs $49 to get ?

carol s.
carol s. · Car Insurance

I need to get a 5 year traffic history to upload to budget direct but don't know how

Budget Direct
Budget Direct   DM   

Good morning Carol. Thank you for contacting us. We are happy to look into this for you as well as provide you with more information on how to obtain these details. So we can do this for you please email social@budgetdirect.com.au with your query details and your policy number as the subject line. Alternatively, we would be happy to help via our Live Chat facility online from our website. We look forward to speaking with you. *Eve

Nick
Nick · Comprehensive Car Insurance

There are lots of positive reviews for the price - I'm interested in hearing people's experience in making claims?

Budget Direct
Budget Direct   DM   

Good morning Nick. Thank you for taking the time to contact us. You're welcome to see more reviews online by clicking here: external link . These Budget Direct Insurance reviews are collected, moderated and managed by Bazaarvoice, a leading independent ratings and reviews provider. Reviews have been completed since 10 February 2015. Should you have any further queries we would be happy to help via our Live Chat facility on our website. Have a great day. *Eve

Herb
Herb  

Wouldn't you know it..........

404 error page unknown.

Do not get insurance with this company.
They're shocking, will do ANYTHING to avoid a claim.

Budget Direct
Budget Direct   DM   

Hi Nick, thanks for your response. Please enter the link in a new browser as: external link 

Please don't include the full stop at the end of the website link, this is causing the 404 page error. I am sorry for any inconvenience this may have caused. Have a great weekend! *Ruby

Robbo
Robbo  

Good price for insurance but watch out when you pay the invoice or go for renewal, check the price quoted and check the automatic renewal price, can be a massive jump.

Budget Direct
Budget Direct   DM   

Hi Robbo, thanks for taking the time to leave your feedback. We are pleased you are happy with your premium. We offer many options to tailor your policy, please know that if you are ever unhappy with your renewal offer, we are more than happy to complete a review of your policy details and options with you to see if this can be reduced via the live chat function on our website. Have a great day! *Ann

Annoyed
Annoyed  

After you have read the negative reviews on this site take a look at these other review sites.

https://www.choice.com.au/products/money/insurance/car/budget-direct-gold-car-insurance
https://au.trustpilot.com/review/www.budgetdirect.com.au

Lucazoid
Lucazoid  

I have been with budget direct over 5 years and never had to make a claim. Yes, the only positive is on the price. A complete negative on claims experience. Actually most horrific I've ever experienced in my life. Look at the history of reviews on this insurance company, that should tell you enough. If you value your assets such as car, house, etc. do not trust this company to look after it

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