Budget Direct Car Insurance

Budget Direct Car Insurance

 Verifiedbudgetdirect.com.au
Budget Direct Car Insurance
3.7

8,586 reviews

PositivevsNegative
71% · 6,0742,192 · 26%

Reviews

8,586 reviews
Frank D
Frank DGreater Melbourne (Metropolitan), VIC
  Comprehensive

The Ease of Obtaining A Quote

Easy to obtain on line quote and premium was competitive Show details ·  1
Transparency
Neil S.
Neil S.
  Gold Comprehensive

Budget knows me better than this

I already have a comprehensive car insurance policy with Budget. When I bought a new car & added a new policy I had to go. through. every. single. detail. again. My details, driving history, accidents etc. Every. single. detail. like I’m a new customer and they know nothing about me. Poorly done. Show details
Timeliness
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Debbie
Debbie2 posts
  Comprehensive

great customer service

I purchased insurance for my daughters first car and budget was able to accomodate my budget Show details ·  1
Paul B.
Paul B.
  Gold Comprehensive

Gold class service & Value!

Exceptional value from an insurance company that values its clients! Both my wife & I are now with Budget Direct. Show details ·  1
Robert John
Robert JohnGreater Melbourne (Metropolitan), VIC122 posts
  Verified Gold Comprehensive
kangaboyclothing
kangaboyclothing
  Comprehensive

Beware is worst company no service

BEWARE! Worst company! You can not get thru on the phone to submit a claim number from a BD customer hitting my parked car and I need it repaired. I am day 3 on hold for hours with no answer.. NO SERVICE. You will also be driven insane by their 30 second loop recording. You can't save money in Australia, it's the big con country, you have to pay expensive rates with a "professional" company. Show details
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Toni
ToniSydney, NSW4 posts
  Comprehensive
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Tina V.
Tina V.
  Comprehensive

Great Experience

I already had a policy with budget direct, my experience dealing with budget have been great so I decided to insure my 2nd car with them also Show details ·  1
DJR
DJRSydney, NSW5 posts
  Comprehensive

Don’t trust Budget indirect

Insured for 5 years , never made claim , never noticed increases in insurance premiums, when o finally did I noticed the premiums Had gone up 100% over 5 yrs.
I rang up to cancel and laughingly to be told that it costs 40 dollars to cancel.
Theiving company don’t use. Show details
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Casey
Casey14 posts
  Third Party Property Only

Shop around

I used these guys for 6 years.
They used to be much cheaper. Now you're likely paying for all the ads they bombard you with. Premium just went up $90. I just switched and "saved"....wait for it....$360 for the year. Show details
Customer Service
Transparency
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John
John2 posts
  Comprehensive

New policy

It was good value person I spoke to was easy to talk too Show details ·  1
Peter.
Peter.
  Gold Comprehensive

Pretty good

A good and easy process and a reasonable product, with good add ons Show details ·  1
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Reggie
Reggie2 posts
  Comprehensive

Excellent

Was very easy to obtain policy for our new car and good price as well as options Show details ·  1
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Jana G.
Jana G.Victoria2 posts
  Comprehensive

New insurance

Helpful, knowledgeable staff, policy was good value and easy to set up. Show details ·  1
Marie
Marie
  Comprehensive

Time wasters

- I spoke with three different people regarding the fact my card details changed and needed my policy reinstated. The first said yes we can do monthly instalments like usual, the second said no and the third said yes I’ll check and then said no. Wasted a few hours over a few days. I don’t understand how difficult it is to learn the process. Isn’t that your job? I’ve obviously cancelled them.
- the quee is always so long. It’s so frustrating to hear their pathetic random facts that they play. Just put some quiet music so people can clean or vacuum in peace. We are on hold for so long we try and be productive.. you know? Something you should be. Show details
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batman
batmanSouth East Queensland, QLD2 posts
  Comprehensive

Lost my Ute

Very helpful staff and helpful right to the very end, and always happy to answer any questions, and the insurance policy is Second to none.
Keep up the great work.
Cheers collin Sharpe. Show details ·  1
Value for Money
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Andy
AndyPerth, WA
  Comprehensive

Hassle free procedure, clear and easy to understand

Very quick,easy anx efficient when purchasing insurance, complete hassle free Show details ·  1
jlc1
jlc1
  Comprehensive

Zero stars!!

Avoid!! Got into a car accident 20 days ago, car is still being held at tow truck company, waiting to be sent to their assessment centre! Multiple calls to organise this tow that should have taken '1-5 business days'. Called again today to chase up - they had no record of any previous conversations I had and no tow truck request in system. Absolutely disgusting service. 0 stars, avoid at all cost Show details
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Connor F
Connor FGreater Melbourne (Inner), VIC
  Third Party Property, Fire and Theft

Cheap and quality car insurance, some poor communication

Purchase was efficient, communication was clear and it was the best value. I don’t currently know what the “market value” of my car is at the moment. Show details ·  1
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Sara M.
Sara M.
  Comprehensive

Too expensive

Very bad! automatically renewed from last year and it was $200 more expensive than starting a new quote you guys are a rip off. No not good value. Show details
Amanda
Amanda2 posts
  Comprehensive

Best deals

Very helpful in making the best decision for our needs Show details ·  1
Peter DM
Peter DMGreater Melbourne (Metropolitan), VIC
  Comprehensive

Simple to do, great outcome. Recommended

The online purchase was straight forward.
We highly Recommend Budget Direct. Show details ·  1
Nick E.
Nick E.Sydney, NSW5 posts
  Comprehensive

"High Budget Direct" might be a better name

Did my research in 2021 to find the best deal on comprehensive car insurance. Turns out it was Budget Direct for my particular circumstances. Fast forward to 2023 and my policy has gone up by 54% since I first joined despite an impeccable driving record and the market value of my car being an estimated 25% less than when I first insured it with Budget Direct. That makes exactly zero sense. Truly a bait and switch tactic if ever I saw one. Show details
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Michael
MichaelAU77 posts
  Comprehensive
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Alan W
Alan WSydney, NSW
  Gold Comprehensive
Customer Service
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KevinB
KevinBSydney, NSW3 posts
  Comprehensive

Insurance for DMax

The representative knew the product they were selling me and the price was right. Show details ·  1
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Liz W.
Liz W.Greater Melbourne (Inner), VIC3 posts
  Comprehensive

Fantastic

Cheaper prices than anyone one else and great customer service Victoria Show details ·  1
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Alison
AlisonSydney, NSW3 posts
  Comprehensive

Shopping around paid off

The Budget Direct quote was approx. $800 less per annum than my previous insurer, with the per fortnight quote $30 less. Online application was thorough but user friendly. Very pleased with swapping providers. Show details ·  2
YFL
YFLGreater Melbourne (Metropolitan), VIC5 posts
  Comprehensive

Unable to sign up

I tried to sign up to car insurance. The agent asked me how long I've had comprehensive car insurance for. I said that it's been at least 5 years. The agent explained that I had to be exact. I told him that I've been driving for 20 years, my early insurance statements were in paper form (not electronic) and have long been disposed of. I am unable to say with certainty how long I've had comprehensive insurance for. The agent told me that in that case, they are still happy to insure me, but would not pay out in the event of an incident because I'm not truthful when signing up. Had to take my business elsewhere. Show details
Value for Money
Customer Service
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Kai P.
Kai P.
  Comprehensive

Worst Insurance company

Worst insurance company ever. Please don’t clam your Insurance company as the best Insurance in Australia.

My car was vandalised and you refused to pay for the repair. It’s a disgusting and low act that makes me feel terrible. Not to mention, the customer service is rude and abysmal Show details

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Zahraa A.
Zahraa A.Greater Melbourne (Inner), VIC2 posts
  Comprehensive

Best price on insurance

Sales representative gave me a good price on the insurance, I was able to put down the agreed value and was still a lot cheaper then my previous insurance Show details ·  1
Maree K
Maree KSouth East Queensland, QLD
  Gold Comprehensive

Helpful assistance

Two car insurances, my son and myself.
The lady that helped with my son’s insurance was excellent, patient, and helpful.
My insurance was great too. Show details ·  1
Lindy
LindySouth East Queensland, QLD4 posts
  Comprehensive
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Gur
Gur
  Fair Incentive Comprehensive

Very cooperative staff, always giving good advice, always speak politely

i have my two car insurance with budget direct, staff is very cooperative, quick response, polite. Show details ·  1
Alex
AlexGosford30 posts
  Third Party Property, Fire and Theft

Do not share your email if you do not wanna be spammed with insurances you're not interested

You do enquiry regarding car insurance and them will be spamming you with some pet insurances and other crap not relevant to you. Show details
David
DavidSydney, NSW
  Comprehensive
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Jerome D.
Jerome D.
  Third Party Property Only
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Jennifer Rixon
Jennifer RixonSydney, NSW3 posts
  Comprehensive

Excellent coverage

Excellent comparative pricing and easy to understand. They offer a 21 day cooling off with a voucher after this. Show details ·  1
Aditi C.
Aditi C.South East Queensland, QLD2 posts
  Comprehensive

Worse than terrible

Terrible claims process and impossible to reach customer service despite multiple attempts. Show details
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Megu G.
Megu G.
  Verified Comprehensive

50% price increase for loyalty

I understand some price increase but over 50% increase annually when there is no claim/accident at all is just disrespectful, and if you don’t notice them they’ll charge you automatically. The only positive thing is the roadside assistance value doesn’t change Show details
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