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Budget Direct Car Insurance

Reviews

(2,786)
(1,280)
(243)
(159)
(1,067)
  • Value for Money
    4.1 (1,111)
  • Customer Service
    4.0 (1,081)
  • Timeliness
    4.0 (609)
  • Job Satisfaction
    3.8 (345)
  • Transparency
    3.9 (879)

Reviewer Photos & Videos

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Stace

StaceGreater Melbourne (Inner), VIC

  • 2 reviews

Dishonest policy, dishonest assessors

published
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time2-4 weeks

CheAp

published

EAsy to set up have been with you since the middle of September in the year 1919 and hope this insurance company is honest as we are looking for a insurance company to insure our home and contents as well

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo

The reviewer stated that an incentive was offered for this review

Dipal

DipalGreater Melbourne (Metropolitan), VIC

Worst insurance company to deal with

published

They very nice and polite to give policy. But ones you lounge a claim one of worst company to deal with they give even appointment to look car after 1 month atlist. They after take woke to look car just assume how long they will to fixed car. Forever.
Can some one help for what I need to do with fight with this fake people.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
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Mscharli

MscharliSydney

  • 5 reviews

Excellent Insurance product

published

Highly recommended. Very reasonable rates and excellent repair and customer service. We had an accident recently involving a goat & I was worried that our late model volvo wouldn't be looked after. Nothing to worry about - fabulous service & professional repairs using volvo parts. Thank you budget direct for a 'great value' product.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateDecember 2019
Claim ApprovedYes
Car ModelVolvo V40
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Fine if nothing goes wrong

published

Budget Direct made me pay 2x excesses for intentional damage done to the same area of my car, in short succession, by a person who I made a domestic violence witness statement against. Completely impossible to deal with this company as they have no discretion or empathy.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
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Amy

AmyGreater Melbourne (Metropolitan), VIC

AVOID if under 25

published

Budget Direct cancelled my policy after a collision where I was not at fault due to my age (24) and ‘business practice’ that stated I bring “more loss than profit”. I was told “it’s not personal, it’s business”. It is cheap for a reason. Spend an extra $30 a month.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelSuzuki Grand Vitara
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Railey

RaileySydney, NSW

Terrible

published

Bad experience, made a claim after paying excess they said they won’t fix our car. They have major claim regarding to hail damage. completely ruin our time and definitely will cancel our insurance with them

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateFebruary 2020
Claim ApprovedNo
Jenni H

Jenni HWestern Australia

  • 2 reviews

Saved me over $200 on my insurance, very happy!

published

Thank you for saving me over $200 on my insurance. I saw an advert for you on tv and took a look and couldn't believe what I saved. Money has gone to my holiday fund :)

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Michael

MichaelSydney, NSW

  • 6 reviews

Quite cheap

published

Worked out that the insurance i got with Budget Direct was literally 50% cheaper then my previous insurer. Just cant beat that. Staff are helpful too. Their website is also a lot better to navigate.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSuzuki Swift AZ GL Navigator
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Dean64

Dean64Perth, WA

  • 26 reviews

Change of rating due to improved outcome

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Car ModelHolden Commodore ZB (Sedan)
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Great Service with Budget Direct.

published

Very helpful. Very good price. Friendly person on phone. Efficient service. All questions answered politely. Keen to help. I will be using Budget Direct again and consider changing my other policies to Budget Direct.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers

Great value for money.

published

Policy was good value. It offered the same cover as my previous insurer for a fraction of the cost. The price difference was enough to entice me to switch insurers.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHonda Jazz GF VTi Manual
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Marina

MarinaSouth East Queensland, QLD

  • 2 reviews

Do not get any insurance from budget direct you not covered . They wont pay any damage for your car or others!!!!

published

Worse insurance company in Australia.
You wont be covered if you dont let them know you had a speeding fine and lost 3 points 3 years ago. Insurance cover rejected and now stuck with $70,000 debit to pay for loan for my car and other party car.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers
ANN

ANNGreater Melbourne (Inner), VIC

  • 2 reviews

A Robber rather than an insurance company

published
Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelBMW 3 Series
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Right price for the right cover saving over $240

published

Good value however all polices are great until you lodge a claim. Then you find out really how good the policy is. Hoping not to have to find out , hoping it's as good as defined

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
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Wombat

WombatSouth East Queensland, QLD

Good Product

published

Only a new arrival, but good so far .......... Hopefully it will do everything they said it would. Very easy to set up. Only problem was confirmation of NCB, but eventually resolved.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Colorado
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David

DavidSydney, NSW

Great value for money and customer service

published

Joined Budget Direct from Youi and couldn't be happier with my quote and cover. Great service and easy to setup, plenty of extras and benefits, signed up over the phone.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMitsubishi Lancer
See all answers
Jeff

JeffCanberra 2600, ACT

“ Budget Direct Hail Damage Car Insurance Claim Canberra 2020 ” It was good...but wait until you make a claim.....

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelNissan X-Trail
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John

JohnGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Just joined and saved lots of money

published

I only just switched to Budget Direct, so I can't comment on claims or anything like that. I can just say the set up process was reasonably easy and it was certainly much cheaper than who I was with before.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Barina
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Julet M.

Julet M.Sydney, NSW

Perfect

published

Yes it was easy to set up and a very good value.

No claim has been lodged.
I have used budget direct for my pervious cars
No roadside assistance required atm

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Aurion
See all answers
Page 2 of 277

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Questions & Answers

Jillian Nelson

Jillian Nelsonasked

I've taken fotos of the vehicle for the vehicle inspections but they say they haven't received them so how do I go about sending the pics for the inspection

1 answer
Fired Up
Fired Up

See below

Jillian Nelson

Jillian Nelsonasked

Im having trouble uploading the pics for the vehicle inspection

1 answer
Fired Up
Fired Up

What did they say when you rang them?

Maureen Lamb

Maureen Lambasked

can my wife reinsure her car policy number 112316237 02

1 answer
Mark
Mark

Yes you can reinsure with a better company which is what I'm doing at the moment you can get a refund on your existing insurance.

Get an answer from our members and Budget Direct representatives

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