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Reviews

Review distribution

5 star
2,535
4 star
1,211
3 star
233
2 star
142
1 star
966

Nzula

NzulaGreater Melbourne (Metropolitan), VIC

Great value for money !

published

The policy offers great value for money . I compared it with a few other insurers and I am very pleased at how much I am saving with Bugdet direct . I am loving it !

Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHonda CR-V
Claim MadeNo
See all answers

benschofield17

benschofield17South East Queensland, QLD

Excellent price and much cheaper than my previous provider.

published

Time will tell as to whether or not I’ve signed up to a good insurance provider (ie claims) — it’s only been two weeks. But the price was great value and the customer service was good.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelMazda 2
Claim MadeNo
See all answers
Prasanth Avulapalli

Prasanth AvulapalliSydney, NSW

  • 2 reviews
  • 2 likes

A perfect policy and it is more importantly under my budget.. loving it

published

My policy was in good value, I haven’t lodged the claim but I like the service which BD has provided to me ..I wasn’t in need of Road side assistance, but hoping to be great experience.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Frank C

Frank CGreater Melbourne (Metropolitan), VIC

So far so good..

published

First time customer with Budget. They beat all other insurers that I requested quotes from. Also the customer service was very good.
Therefore, I am happy with their service so far.

Value for Money
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelToyota Corolla
Claim MadeNo
See all answers

Sharon I

Sharon I

  • 2 reviews

Perfect for me

published

budget was so easy to purchase the lady I spoke to was amazing she helped me in deciding on what would be best for me, I also got road side assistance with my full comprehensive car insurance thank you for looking after me budget direct.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelRenault Clio
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Bluey

Bluey

  • 2 reviews

Pleasantly surprised.

published

Recently converted over from AAMI, customer service was professional, price was very good, easy process and pleasantly surprised by it all. So far, so good and when I call customer service I'm not waiting forever

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHolden Commodore
Claim MadeNo
See all answers

belinda w.

belinda w.Sydney, NSW

Perfect company for low price insurance saved hundreds

published

Good value offers the best insurance cover for hundreds cheaper than the big business insurance companies
It really does pay to look around before you purchase insurance for your pride and joy

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelFord Ranger PX.I (2011-2015)
Claim MadeNo
See all answers

Umme salma

Umme salmaGreater Melbourne (Outer), VIC

Very happy

published

Had insurance couple of weeks ago.I did comprehensive insurance also road side assistance.haven’t claimed yet so far I m happy. I have done my home insurance also.compare to other insurance company I found budget direct is cheap.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelMazda 3
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Thanh Luu

Thanh LuuGreater Melbourne (Outer), VIC

  • Verified customer

This looks ok to me

published

This is the 1st time with Budget Direct Insurance, the beginning seems to be ok to me, quite easy to get done the online form , I do not expect more offer at the moment.

Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelBMW 3 Series
Claim MadeNo
See all answers

Excellent value

published

Was looking for good third party cover for my 20 year old son. Had a very good price well below others.
Would have preferred to see directly how much more it would cost to upgrade to third party fire or fully comp
Site easy to use

Value for Money
Timeliness
Insurance TypeThird Party Property Damage
Plan covers drivers under 25Yes
Car ModelHyundai Accent
Claim MadeNo
See all answers

Heather Tulloch

Heather TullochSouth East Queensland, QLD

Absolutely loving it and so glad that we have it

published

It was easy to set up and good value
Haven’t done a claim
Had the insurance for a few weeks
And it has eased my mind now since getting the insurance

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelMitsubishi Pajero NM, NP
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Esmaeil A.

Esmaeil A.Perth, WA

Terrible customer service

published

Terrible customer service. They don’t appreciate the existing customers. My renewal premium is more expensive than a new customer who get an online quote. After multiple calls they just offered me $7 better price!! Unbelievable. I’m happy that I am gonna let it go because I cannot imagine if you have a claim how they would provide a service and value their customers.

Value for Money
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelMazda 2
Claim MadeNo
See all answers

David Pickford

David PickfordGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Quick, easy and cheap

published

I was after a policy that wasn't to expensive as the car is only used a few times a month, Budget came up as best value for money plus friends have said their process for settling claims was very good and efficient.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Car ModelMitsubishi Outlander
Claim MadeNo
See all answers

Quick, easy best price!

published

I went through a comparison site and budget rang me straight away. The guy was lovely on the phone and was really helpful. With only being in Australia for a few months he talked me through everything in detail. Best price too!!

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Srivatsa L.

Srivatsa L.Sydney, NSW

This was perfect insurance for my Nissan !!

published

It had easy option for additional driver and easy to use online portal.
I am a first time user of budget direct and I am sure happy that I went through Budget direct.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelNissan X-Trail T32.I ST (2.5L 5-Seat CVT FWD)
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Amy

AmyGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 6 likes

Ridiculous insurance

published

I have been with Budget insurance for close to 5 years and unfortunately had two accidents that were really not fault and they have sent me a letter stating that they would not renew my insurance any more That is absolutely ridiculous DO NOT go with these insurers as they will drop you and punish you for accident s that you may be in. Absolutely shocking and ridiculous Can't really expect more from a cheap provider!!

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
See all answers

Jeremy Bell

Jeremy BellSouth East Queensland, QLD

Great service and easy to sign up

published

Couldn’t be happier with the ease of signing up and the after service
Much easier than any other insurance company I have ever had to deal with
Would recommend to anyone I know to look at budget direct

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelFord Falcon BF
Claim MadeNo
See all answers

Tammie

TammieCentral, SA

Car insurance

published

Thanking you for all your help you are saving use over 50$ per month.service was fantastic.Roadside assistance was excellent considering we had only had for 2 weeks.A1 service all round

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive and Third Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Cengiz

CengizGreater Melbourne (Metropolitan), VIC

Perfect, very pleased, recommended for sure.

published

I first enquired online, got my car insurance quote. then I rang when I bought my car, 10min on the phone, including payment. Very simple, peace of mind. Excellent value.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Perfect

published

Good value easy and fast and l will recommend to all my family and friends very reliable have been with this company recently and so far very happy would recommend

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelToyota Corolla
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Page 2 of 255

Questions & Answers

terry

terryasked

Would a claim under house and contents be handled the same way as a car accident claim ,bit concerned about the terrible reviews

1 answer
terry
terry

Received an answer via email just today to the above question but curious why it doesn't show up here


Barbs

Barbsasked

I want to check my insurance policy

No answers

Kevin D.

Kevin D.asked

Anyone have experience with a stolen car with budget direct? Mine got stolen yesterday and am now waiting for my claim to be processed

1 answer
Paula C.
Paula C.

Good luck! Our car was stolen and never and after 6 weeks of fight with them they cancelling our policy refunded what we paid for that year and told us we had 24 hours to pick up our car. Never never again.


Get an answer from our members and Budget Direct representatives

Details

Budget Direct NSW Compulsory Third Party Car Insurance

Budget Direct NSW Compulsory Third Party Car Insurance

No reviews
Budget Direct Third Party Property, Fire and Theft Car Insurance

Budget Direct Third Party Property, Fire and Theft Car Insurance

2 reviews
Budget Direct Third Party Property Only Car Insurance

Budget Direct Third Party Property Only Car Insurance

No reviews
Budget Direct Comprehensive Car Insurance

Budget Direct Comprehensive Car Insurance

18 reviews
CategoryRoadside Assistance and Car InsuranceRoadside Assistance and Car InsuranceRoadside Assistance and Car InsuranceRoadside Assistance and Car Insurance
Contact Number 1700 700 0271700 700 0271700 700 0271700 700 027
Online Live Chat YesYesYesYes
Other Insurance Types Offered Health, Home and Contents, Landlord, Life, Pet and TravelHealth, Home and Contents, Landlord, Life, Pet and TravelHealth, Home and Contents, Landlord, Life, Pet and TravelHealth, Home and Contents, Landlord, Life, Pet and Travel
Coverage TypeCompulsory Third Party (CTP Green Slip)Third Party, Fire and TheftThird Party Property DamageComprehensive

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