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Budget Direct Home & Contents Insurance

Budget Direct Home & Contents Insurance (page 2 of 98)

3.9 from 1,462 reviews · View Statistics

Reviews

  • Value for Money
    4.2 (628)
  • Transparency
    3.9 (548)
  • Customer Service
    4.1 (587)
  • Claim Resolution Time
    • <1 week (5)
    • 1-2 weeks (2)
    • 2-4 weeks (4)
    • 1-2 months (10)
    • 3+ months (14)
  • Claim ApprovedYes (18) · No (29)
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Nigel Fairbairn
Nigel FairbairnBuderim
  • 2 reviews
  • 1 like

Great value home insurance

published

Easy to purchase; good company to deal with. Already had car insurance with the company - home insurance makes it easy to keep an eye on insurances. Very happy with our decision.

Transparency
Customer Service
1 comment
Budget Direct
Budget DirectBudget Direct
Juliana  Del Medico
Juliana Del MedicoMetropolitan Adelaide, SA
  • 2 reviews

Staff were very helpful!!

published

The policy we purchased is tailored to our needs. At this point we haven’t had to use it, but if the staff we spoke to whilst setting up our policy are any indication that this is what we’ll encounter in the future then we’re happy.

Value for Money
Transparency
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Juliana, thanks for stopping by to provide your valuable feedback. It's great to read we were able to meet your needs for your insurance. If you require any assistance, please reach out and we will be happy to help. *Aina

Jason
Jason
  • 2 reviews

Necessary i suppose

published

Easy to set up. Returning despite budget cancelling previous policy. Returning because price and convenience. I was emailed twice and texted to hassle me into writing his review. Needed the nagging to stop so here you go.

Value for Money
Transparency
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Jason, thanks for taking the time to provide your valuable feedback. If you need assistance, please reach out and we will be happy to help. *Aina

Home and Contents Insurance

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Fathima
FathimaGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Calm and courteous

published

New customer - Started only last month for home insurance. Easy to set up. Step by step process. Good value for money. Easy to understand.No claim lodged so far. Only just started.

Incentivised ReviewNo
Coverage TypeHome Only
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Fathima, thank you for taking the time to provide your valuable feedback. If you require any assistance, we will be here to help. *Aina

Pete
PetePerth
  • 11 reviews
  • 4 likes

Spike in Yearly renewals. Poor customer service!

published
Value for Money
Transparency
3 comments
Budget Direct
Budget DirectBudget Direct
Budget Direct
Budget DirectBudget Direct

Thanks for your response Pete. You are welcome to email your policy number along with your full personal details to social@budgetdirect.com.au and we will be happy to take a look for you to investigate this for you. *Aina

Pete
Pete

No thanks Aina,
all details have been documented.

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Planky
PlankySouth East Queensland, QLD
  • 2 reviews
  • 1 like

No real issues, but watch your renewals and shop around

published

Had no issues with Budget Direct for the several years I used them for Home + Contents, and vehicle insurance. No issue with the only claim I made (no fault). Eventually cancelled as when it came to renewal my home+contents went up by $60 a month. Budget Direct, when queried, was able to bring the amount down but still ended up paying $20 more than previously.

It annoys me that certain actions cannot be performed via their customer portal, but at least they have online chat who deal with issues quickly the few times I used them.

Value for Money
Transparency
1 comment
Budget Direct
Budget DirectBudget Direct

Easy to purchase and understand

published

Good Value for Money easy to setup and the explanation of the policy document was great The cover offered was with great range of options and features which made easy to decide to choose

Value for Money
Transparency
1 comment
Budget Direct
Budget DirectBudget Direct
Jason
Jason Metropolitan Adelaide, SA

Very efficient service

published

Website well presented and prices very competitive. Wanted a basic buildings insurance for a new property recently purchased. Budget were able to meet my requirements and without having to spend time phoning a call centre.

Value for Money
Transparency
1 comment
Budget Direct
Budget DirectBudget Direct

Really reassuring

published

Just feel reassured that I’ll be covered. Didn’t like how my policy was cancelled. Easy to set up been with budget for years. Not lodged a claim fortunately not needed

Value for Money
Transparency
1 comment
Budget Direct
Budget DirectBudget Direct
Home and Contents Insurance

Find out how Budget Direct Home & Contents Insurance compares to other Home and Contents Insurance

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Easy transition to BD

published

Yes . Easy to move to BD. Price was attractive

Nothing else to add at this stage so making a 30 word minimum requirement is ridiculous and nearly made me ignore this survey

Value for Money
Transparency
1 comment
Budget Direct
Budget DirectBudget Direct
Steve P.
Steve P.Sydney, NSW

A great Start

published

Application and option selection very easy and simple. Policy written in clear English. No claims made so far no and hope there never will be - but off to a great start!

Incentivised ReviewNo
Coverage TypeContents Only
1 comment
Budget Direct
Budget DirectBudget Direct

Suits us good

published

This house and contents insurance came at the right time. Our existing insurance was by far so much more expensive. Budget saved us $5000. The other companies just don't care or want your business.

Value for Money
Transparency
1 comment
Budget Direct
Budget DirectBudget Direct

Was fast and easy

published

I still have not received the hard copy of the documents which l requested some weeks ago.
Other than that l thought the policy was good value and easy to set up

Incentivised ReviewNo
Coverage TypeHome & Contents
3 comments
Budget Direct
Budget DirectBudget Direct

Hi Christine, thanks for reaching out. Please email your policy number along with your personal details to social@budgetdirect.com.au and we will check this for you. We look forward to hearing from you soon. *Aina

Christine
Christine

My P/Number is 11814337101 for home and contents taken out on 5/5. I still have not received a hard copy of this policy

Budget Direct
Budget DirectBudget Direct

Thanks for your response Christine, I have emailed you from social@budgetdirect.com.au. Have a great day! *Ruby

Claire
ClaireMetropolitan Adelaide, SA
  • 2 reviews

Great price contents insurance

published

I rang and got a quote for my contents insurance. The price was really good and felt confident I had chosen the right company. I like the fact I can pay monthly.

Value for Money
Transparency
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Claire, thanks for stopping by to provide your feedback. It's great to read you found our policies of good value. Budget Direct looks forward to continuing to be the insurer of choice. *Aina

Home and Contents insurance

published

Switched insurance providers and got the same cover with Budget Direct for $100 less per month. Purchase online was fast and easy and showed all relevant documentation. Also have car insurance with them and price and cover is great. Would recommend

Value for Money
Transparency
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Sls, it's great to read we were able to save you some money! If you require any assistance, please reach out and we will be happy to help. Budget Direct looks forward to continuing to be the insurer of choice. *Aina

Home and Contents Insurance

Find out how Budget Direct Home & Contents Insurance compares to other Home and Contents Insurance

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Page 2 of 98

Questions & Answers

Leo
Leoasked

Are property fences and retaining walls covered?

1 answer
Budget Direct
Budget DirectBudget Direct

Hi Leo. Thank you for taking the time to contact us. Please feel free to email us at social@budgetdirect.com.au, and we will be happy to provide further clarity on any questions you have. We look forward to hearing from you soon. Kind regards, Budget Direct.

Rosemary Fonti
Rosemary Fontiasked

I would like a quote to insure house and contents for a weatherboard house in cairns

2 answers
George
George

I just went to budget direct.com.au and clicked the get a quote button and filled in the required information and a quote is emailed to you simple as that .

Budget Direct
Budget DirectBudget Direct

Hi Rosemary. Thank you for taking the time to contact us. Please feel free to email us at social@budgetdirect.com.au, and we will be happy to provide further clarity on any questions you have. We look forward to hearing from you soon. Kind regards, Budget Direct.

siga2net
siga2netasked

Does Budget Direct home insurance cover the subsidence, land settling or collapse?

1 answer
Budget Direct
Budget DirectBudget Direct

Hi, thank you for reaching out. Our policies provide cover for insured events. All this information is located in our Product Disclosure Statement on the website at www.budgetdirect.com.au. If you need any assistance please feel free to chat with us when you are online and we will be happy to assist. Cheers, Budget Direct.

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CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Health, Home and Contents, Landlord, Life, Pet and Travel
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