Budget Direct Home & Contents Insurance

The policy purchase was easy but you only feel pain when start to claim. I bought the home insurance with building insurance. But when I claim they said the roof is not insured.

After many years of being a customer with Budget Direct, and having never made a single claim, my contents insurance was cancelled due to a missed payment following a credit card issue. These clowns refused to reinstate me on my usual pay by the month payment plan, but still had the nerve to refer to me as a “valued customer”. Spent a good 20 minutes being patronised by the customer service operator over one single oversight despite my many years of being a paying and no claim customer.

I’ve taken my business elsewhere. There is no shortage of other providers happy to cover me given my record.

Weeks of waiting for tradesman to come and look at water damage. Finally turned up unannounced and he insisted that my son let him in to look while we weren’t there. Didn’t even get up on the roof to see where the water was coming in then advised Budget Direct that it was due to a leaking toilet and we didn’t do anything to fix it. No option for us to argue the claim rejection even though an independent plumber fixed the problem and knew it was caused by storm damage. Had to pay the plumber, fix roof, ceiling, paint and carpet out of our own money. Nobody would listen to us or even look at a report from the plumber we used.

Claim was lodged on the 27/05/2022 still has not been settled. I was robbed on the 26/05, the house was turned upside down and I rang the police as soon as I arrived home. It was obvious that the stereo had been stolen and I reported this and the value was added to the Victim statement. The police attended the scene and I was given a form to complete to detail all the items that were stolen. This form was completed and provided to the police the following day. The list of items provided to the police is identical to the claim lodged with Budget...

Made an online claim but was never put through. Waited 2 weeks for someone to call and I had to call them. Their ‘professional builders’ that inspected my bathroom, stated condensation in the report. I gave them videos of water coming in before the report but wasn’t taken into consideration. Their resolution was to clean the mould and re paint the ceiling. Will do anything not to cover claims. Over 2 years I’ve been with budget direct. They offered me $1000 to resolve my complaint. I have canceled both my home and car insurance with them because all they have done is take from me

been with them for years, with multiple policies, when trying to claim for storm damage they were absolutely awful. no communication, subcontractors turning up randomly, without doing anything and promising stuff that then doesn't materialise, dragged on for month without any resolution or communication from their side - read phone call after phone call from your side trying to chase an update, and also rude on the phone.
very efficient when they take your money, horrendous to deal with when you need them. find someone else.

Over the past 3 years my premium has increase from $1700 to $2400 to $6000!
Rang them to discuss and all the could say is that’s the new price of the policy. First customer service lady kept talking over me, 2 lady was much more pleasant and tried to help as much as she could. Ended up canceling my policy and went elsewhere.

after the earthquake we had in Victoria assessors came out to my home and said the condition of it was poor previous to the earthquake damage (which actually broke my chimney)
they wrote a report picking on the window seals and plaster work and other things i hadn't claimed against and then told me they wouldn't be covering repairs to the cracked chimney.

They also referenced an online photo of a crack in the brickwork (which i hadn't claimed either)

I don't understand how they can take a customers money and then provide no cover. really dis...

House damaged after heavy rain. Submitted a claim which took Budget Direct 5 months to come to a conclusion which was to cancel my insurance.

Wasted my time with all the clunky delayed communications and four on-site assessments. The worst possible result which could have been handled much more appropriately. Now I am paying for damages out-of-pocket and trying to find a new insurer which will undoubtedly be double the price because of the cancellation.

Originally I thought it was good value. However once I attempted to make a claim it was dismal. Communication was poor especially with what documentation was needed and parts of claim constantly ignored it is like they had tunnel vision on one part and only wanted to pay it and not the rest. It has taken 9 months of frustration to barely get anywhere. Was not worth my stress for the few dollars in claim that I have gotten to date. I had to chase and got excuses of 'unprecedented times' however my claim started before a lot of the flooding....

Not happy with how I'm being treated by this company, I found several mistakes on my policy at renewal time, I have spoken with customer service 4 times and they have still made mistakes, ranging from giving incorrect information at time of my phone call in regards to the cost of my renewal, plus changes I was told had been made when in fact they did not make the correct changes and then when I told them to fix it to reflect the correct changes they said ok well that will be an extra $50, well no it won't because when I was told all the changes...

I've been a Budget Direct customer on car insurance side for a while and had no reason to believe they are just a heavily marketed shiny facade with not much substance underneath. My unfortunate recent attempt to lodge a fair and substantiated home insurance claim has made me rethink this long-standing positive view of Budget Direct.

Following heavy rain in Sydney a few months back, we've had serious damage to our property garage become evident to our tenant. Building condition report indicated no pre-existing conditions that would clearly te...

The policy is rubbish for landlords. I had an "Escape of Liquid" claim whereby water was penetrating between tile grout from a shower into a cupboard. This had caused significant mould. They rejected the claim on grounds it was a maintenance issue even though - It was only reported to me once the damage had been done, never reported in an inspection report by the agent and it's illegal for me to harass the tenant by constantly requesting maintenance inspections. The insurance inspector needed to use a special machine to detect water behind ...

My home was damaged during February storm and flood as many others homes did. it took 3 months from April that I raised the issue and claimed until July that they finally refused the claim. my property been vacant last 3 months and still vacant just waiting for these idiots to investigate, send inspectors and to decide how much they going to pay you. they postponed to finalize the claim with the excuse of your house been incurred more damages and costs and been underestimated and we trying to help to get you more money! then they totally act op...

The claim officers lie and lie and keep you wait telling you, we believe the builders underquoted and underestimated the damages to your home, that is why we need to re investigate to pay the right amount so you won't be out of pocket! but at the end they just killing the time and waste your time and refusing the claim. They have amended the original report from the builders/investigators/inspectors and re word it the way to reject the claim and not paying you. be careful who yo dealing with. they are the biggest liars i have ever seen as a professional company. not trustable.