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Budget Direct Home & Contents Insurance

Budget Direct Home & Contents Insurance

3.9 from 1,518 reviews · View Statistics
Listing monitored by Budget Direct

Reviews

  • Value for Money
    1.6 (117)
  • Transparency
    1.4 (111)
  • Customer Service
    1.5 (115)
  • Claim Resolution Time
    • <1 week (2)
    • 1-2 weeks (2)
    • 2-4 weeks (3)
    • 1-2 months (8)
    • 3+ months (14)
  • Claim ApprovedYes (8) · No (32)
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The Sheriff
The SheriffPerth, WA

Not affordable and highly overrated

published

Highly overrated, don’t be fooled by good reviews as validity of them is a doubt. I have ended my policy after 5 years being with them and every year the increased my premium despite having any claims or an increase to rebuilding value. They are many insurers that offer cheaper price with more benefits. Upon canceling my privacy the consultant did not make any effort asking if there’s any problem even after being loyal client. Already found another insurer with lower excess and lower premium than this company.

Value for Money
Transparency
Budget Direct
Budget DirectBudget Direct
Fraud company
Fraud companyPerth, WA

Still no answer

published

I was contacted regarding the initial post of an unpaid claim from budget direct and was informed that they will look into the claim and get back to me within 3 working days. It has been 1 week since I sent them a responded email and I still haven't heard any feedback.
Budget alright can't even return messages when they said they would.
Would recommend contact a company that doesn't say budget in it.

Value for Money
Transparency
Budget Direct
Budget DirectBudget Direct

Good morning, we have replied to your email. *Aina

Glen
GlenQueensland

Can you please contact me to discuss landlord insurance options now?

published

Can you please contact me to discuss landlord insurance options now? Wanted this at time but was advised currently not available, but likely it would be available again soon. Thanks

Incentivised Review No
Coverage TypeHome Only
Budget Direct
Budget DirectBudget Direct
Home and Contents Insurance

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***Beware***

published

After being a long term customer, holding four (4) seperate policies, I submitted a claim.
I had a tenant cause $16,783.38 in malicious damage (holes in walls/ broken windows/ recked the carpet/ recked the blinds/ removed internal doors/ broke the front door so it couldn't be closed/ and the list goes on).
After providing all information including police report and photographic evidence, Budget Direct applied two (2) seperate excesses (valuing $2920), want to honour a compensation payment of only $1,699.54. (Just little over the annual policy premium value)

I believe this is grossly inadequate and proof that this policy, despite covering malicious damage in the PDS, is virtually worthless. ***Beware***

Value for Money
Transparency
Budget Direct
Budget DirectBudget Direct

They spend more time and money not paying out claims than keeping customers happy and upholding legitimate claims

published

had storm damage which damaged the roof of my property, thought it would be a straight forward and simple claim, nearly 8 months later and still have an ongoing dispute with the AFCA to try and get the matter sorted. Will never use them again, they are cheap for a reason. The amount that I am seeking is not even that substantial, I'm quite sure they have spent more money on their 'reports' than the amount I am seeking. The initial case manager i was dealing with was plain rude and was trying her utmost to try make me feel like i was lying.

Value for Money
Transparency
Budget Direct
Budget DirectBudget Direct
Michael
Michael

No thanks tried internally to no help

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Next

Waste of money

published

We had severe storm damage to our property and our drive way was washed away, went to make a claim only to be to they don't cover driveways or the trees that got blown down.
Budget by name Budget nature don't waste you money.

Value for Money
Transparency
Budget Direct
Budget DirectBudget Direct
Fred
Fred
Budget Direct
Budget DirectBudget Direct

I can appreciate you are unhappy with the service received with our claims team. If you would like to provide further feedback, please feel free to email us. We do wish you all the best with your new insurer. *Aina

Neb-Maat-Re
Neb-Maat-ReAU
  • 47 reviews
  • 76 likes

Utter incompetence abounds

published
Value for Money
Transparency
Budget Direct
Budget DirectBudget Direct
Neb-Maat-Re
Neb-Maat-Re

Hi Ruby

I am expecting someone to call me today to advise that the issue at your end has been resolved and my payment has gone through.

Neb-Maat-Re
Neb-Maat-Re
Jason
Jason
  • 2 reviews

Necessary i suppose

published

Easy to set up. Returning despite budget cancelling previous policy. Returning because price and convenience. I was emailed twice and texted to hassle me into writing his review. Needed the nagging to stop so here you go.

Value for Money
Transparency
Budget Direct
Budget DirectBudget Direct

Hi Jason, thanks for taking the time to provide your valuable feedback. If you need assistance, please reach out and we will be happy to help. *Aina

Pete
PetePerth
  • 11 reviews
  • 4 likes

Spike in Yearly renewals. Poor customer service!

published
Value for Money
Transparency
Budget Direct
Budget DirectBudget Direct
Budget Direct
Budget DirectBudget Direct

Thanks for your response Pete. You are welcome to email your policy number along with your full personal details to social@budgetdirect.com.au and we will be happy to take a look for you to investigate this for you. *Aina

Pete
Pete

No thanks Aina,
all details have been documented.

Home and Contents Insurance

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Planky
PlankySouth East Queensland, QLD
  • 2 reviews
  • 1 like

No real issues, but watch your renewals and shop around

published

Had no issues with Budget Direct for the several years I used them for Home + Contents, and vehicle insurance. No issue with the only claim I made (no fault). Eventually cancelled as when it came to renewal my home+contents went up by $60 a month. Budget Direct, when queried, was able to bring the amount down but still ended up paying $20 more than previously.

It annoys me that certain actions cannot be performed via their customer portal, but at least they have online chat who deal with issues quickly the few times I used them.

Value for Money
Transparency
Budget Direct
Budget DirectBudget Direct
Greg D
Greg DMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Watch out for the catcha's!

published

Went through the process of a Home & Contents quote, came in at $900 odd per year, wow, or so i thought.

I signed up and added a previous claim that was just for a shower screen well over 3 years ago (and cost just $600) and the premium went up from $85 to $114 per month.

No thanks Budget Ripoff. I cancelled the Policy and went elsewhere.

Value for Money
Transparency
Budget Direct
Budget DirectBudget Direct
Fed Up
Fed UpRichmond-Tweed, NSW
  • 3 reviews
  • 5 likes

Deceptive quoting practice

published

Filled in details online for a Home and Contents insurance. The "Indicative" price came back @ $2,700/year. Proceeded to "Buy Online Now", filled in some more details - some of which, like claim history, business conducted from premises, etc. was answered previously and none of which should effected the risk - and the final price came back @ $3,300/year. That's what is called click baiting. Beware!

Value for Money
Transparency
Budget Direct
Budget DirectBudget Direct
Johan Engelbrecht
Johan EngelbrechtSouth East Queensland, QLD

Selective Insurers

published

My household Insurance was with Budget Direct. Never had a claim. Moved to Macleay Island. Spend probably 20 minutes on the phone to update my details. Phoned me back and terminated policy with no valid reason whatsoever.

Transparency
Customer Service
Budget Direct
Budget DirectBudget Direct
Rell
Rellmelbourne, vic
  • 2 reviews
  • 2 likes

Would not pay legitimate claim

published

Had legitimate claim denied as they took too long to assess and then claimed it was not real
Do anything to stop you actually claiming without them paying on real legitimate claim

Value for Money
Transparency
Budget Direct
Budget DirectBudget Direct

Hi Rell, thank you for sharing your claims journey with us. We are sorry to hear this was your experience. Please email us at social@budgetdirect.com.au with your policy number and address noted and we will look into it for you. *Aina

Roche2011
Roche2011Scarborough

Typical Insurance Company

published

After discovering water damage to our kitchen cabinets it was very disappointing to learn that our insurance policy doesnt cover it. Another insurance policy full of loop holes and exclusions. A shear waste of our money. Perhaps Budget Direct should stop sending out free pizza vouchers and start covering for real life situations.

Value for Money
Transparency
Budget Direct
Budget DirectBudget Direct
Home and Contents Insurance

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Page 1 of 13

Questions & Answers

Ann
Annasked

What percentage of claims do Budget Direct pay out in full for a house fire that fully demolishes the house.

No answers
Leo
Leoasked

Are property fences and retaining walls covered?

1 answer
Budget Direct
Budget DirectBudget Direct

Hi Leo. Thank you for taking the time to contact us. Please feel free to email us at social@budgetdirect.com.au, and we will be happy to provide further clarity on any questions you have. We look forward to hearing from you soon. Kind regards, Budget Direct.

Rosemary Fonti
Rosemary Fontiasked

I would like a quote to insure house and contents for a weatherboard house in cairns

2 answers
George
George

I just went to budget direct.com.au and clicked the get a quote button and filled in the required information and a quote is emailed to you simple as that .

Budget Direct
Budget DirectBudget Direct

Hi Rosemary. Thank you for taking the time to contact us. Please feel free to email us at social@budgetdirect.com.au, and we will be happy to provide further clarity on any questions you have. We look forward to hearing from you soon. Kind regards, Budget Direct.

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Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Health, Home and Contents, Landlord, Life, Pet and Travel
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