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Still no answer
I was contacted regarding the initial post of an unpaid claim from budget direct and was informed that they will look into the claim and get back to me within 3 working days. It has been 1 week since I sent them a responded email and I still haven't heard any feedback.
Budget alright can't even return messages when they said they would.
Would recommend contact a company that doesn't say budget in it.
Great insurance company should have taken sooner
Havent been long with company but price that pensioner can afford very easy to do on line and will stay with them for such good company to deal with alice kay parker
Quick and easy
At the time of taking out the policy seems to be of good value & very quick and easy to purchase proof will be in how good this policy will be when making a claim
The reviewer stated that an incentive was offered for this review
Looks like a plan to me!
It was really easy to apply, see what are benefits included or not and to pay all within ten minutes - and a new purchaser discount applied made it a great option for me. Glad I checked them out.
As simple as 1 2 3!
Budget Direct website made the quotation process easy, having links to ensure accurate information.
The policy was very competitive priced with the 1st year discounts applied. No claims have been made to make any further assessments at this stage
Was easy to get a qoute and purchase. Been with budget for 3 years now. I found budget to be the best and cheapest around. The website is very informative.
It was good
Great value compared to other companies
First time with this company, happy with everything so far. Quote was easy to retrieve, did not have to call anyone, just did everything online.
Easy to get the policy
The operator on the other side made things easy for me to understand and easy to follow. I got all the information I needed really fast and got all the answers I need.
Customer service rep was helpful and patient.
Have had good experience with car insurance before, now using for home and content.
Only one issue, online quote was much cheaper than call quote, I needed call to have details explained. Hope bad claim reviews aren’t a common experience!!!
After being a long term customer, holding four (4) seperate policies, I submitted a claim.
I had a tenant cause $16,783.38 in malicious damage (holes in walls/ broken windows/ recked the carpet/ recked the blinds/ removed internal doors/ broke the front door so it couldn't be closed/ and the list goes on).
After providing all information including police report and photographic evidence, Budget Direct applied two (2) seperate excesses (valuing $2920), want to honour a compensation payment of only $1,699.54. (Just little over the annual policy premium value)
I believe this is grossly inadequate and proof that this policy, despite covering malicious damage in the PDS, is virtually worthless. ***Beware***
They spend more time and money not paying out claims than keeping customers happy and upholding legitimate claims
had storm damage which damaged the roof of my property, thought it would be a straight forward and simple claim, nearly 8 months later and still have an ongoing dispute with the AFCA to try and get the matter sorted. Will never use them again, they are cheap for a reason. The amount that I am seeking is not even that substantial, I'm quite sure they have spent more money on their 'reports' than the amount I am seeking. The initial case manager i was dealing with was plain rude and was trying her utmost to try make me feel like i was lying.
Waste of money
We had severe storm damage to our property and our drive way was washed away, went to make a claim only to be to they don't cover driveways or the trees that got blown down.
Budget by name Budget nature don't waste you money.
Utter incompetence abounds
My existing home insurance policy with Budget Direct was up for renewal, and after getting quotations online and tweaking my excess a bit they were far and away the cheapest option.
My credit card was also about to expire so while I was adjusting the excess I gave them the new expiry date. Three days after my renewal date I got an email saying the payment had failed and advising me to contact my credit provider. There was no need to do that, I knew immediately what the problem was - the problem was at Budget Direct's end. I suspect there are ...two systems, one that has the customer's details and a separate one that does the financial transaction and that the second one hasn't been updated. I've had that problem with other companies. I used to think dealing with call centres in The Phillipines was painful, but they've got nothing on one from South Africa! I called to get the problem sorted. The operative confirmed that the correct date appeared on the system and tried to process a payment which failed again with the message that the card had expired. Apparently the only solution was for me to type my credit card number into my phone which I declined. Budget Credit have the correct details, they need to sort out the problem at their end. I asked to speak to a manager, and was given a complaint number with a promise a manager would call me. The next day I received a garbled voicemail - literally, the voicemail message was just "nn - aa - ee - mm - uh" for several minutes. I also got a text asking me to call a 1300 number. When I called that number I was virtually accused of not paying my bill! When I insisted on speaking to a manager I was told she was calling me as I spoke, which was ridiculous as there was no call coming through - and there was no call by the end of the day.
Easy to organize online
The policy I purchased was offered only a week later to an over 50's group i belong to with a 15% discount and $50 gift card, which I should be eligible for.
Excellent product, excellent price
Got a super deal on my home and contents insurance. Have checked the product disclosure statement and happy with cover for the price. Make sure it's right for you too before signing any insurance product.
Questions & Answers
Are property fences and retaining walls covered?
Hi Leo. Thank you for taking the time to contact us. Please feel free to email us at email@example.com, and we will be happy to provide further clarity on any questions you have. We look forward to hearing from you soon. Kind regards, Budget Direct.
I would like a quote to insure house and contents for a weatherboard house in cairns
I just went to budget direct.com.au and clicked the get a quote button and filled in the required information and a quote is emailed to you simple as that .
Hi Rosemary. Thank you for taking the time to contact us. Please feel free to email us at firstname.lastname@example.org, and we will be happy to provide further clarity on any questions you have. We look forward to hearing from you soon. Kind regards, Budget Direct.
Does Budget Direct home insurance cover the subsidence, land settling or collapse?
Hi, thank you for reaching out. Our policies provide cover for insured events. All this information is located in our Product Disclosure Statement on the website at www.budgetdirect.com.au. If you need any assistance please feel free to chat with us when you are online and we will be happy to assist. Cheers, Budget Direct.
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|Category||Home and Contents Insurance|
|Other Insurance Types Offered||Car, Health, Home and Contents, Landlord, Life, Pet and Travel|
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