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Budget Direct Third Party Property, Fire and Theft Car Insurance

Budget Direct Third Party Property, Fire and Theft Car Insurance

4.5 from 81 reviews · View Statistics

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Reviews

4.5

81 reviews
  • Value for Money
    4.5 (61)
  • Customer Service
    4.3 (56)
  • Timeliness
    4.7 (43)
  • Job Satisfaction
    4.4 (22)
  • Transparency
    4.5 (46)
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Fran Ronan

Fran Ronan

  • 2 reviews

A Wonderful Option

published

A great policy of terrific value. I'm a new customer so I've made no claims yet. I like the fact that I have Road Side Assistance as well as Fire and Theft for under $300.

Value for Money
Customer Service
Timeliness
Incentivised ReviewNo
Insurance TypeCompulsory Third Party
Plan covers drivers under 25Yes
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Fran, thanks for this wonderful feedback. It's great to have you with us, we look forward to being your continued Insurer of choice. Budget Direct.

Diego Sandoval

Diego SandovalGreater Melbourne (Metropolitan), VIC

I love to have a well know insurance

published

I was looking for an affordable insurance for my first car and the first insurance that came to my mind was Budget insurance but I immediately start looking for other option because I thought that hence is a well known company might be expensive, after 2 weeks of intense search for the cheapest and best insurance, I ended up finding budget direct as my best option, but it was worth the search otherwise I would not appreciate the company as much as I do now, thank you.
Diego

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelKia Rio JB
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Diego, thanks for this wonderful feedback. It's great to have you with us, we look forward to being your continued Insurer of choice. Budget Direct.

Odette

OdetteSydney Surrounds, NSW

Good service

published

This is the first time I purchased budget direct car insurance. I find it Very reasonable price and benefit. The cheapest I could find after looking around for a little while. Very helpful customer service too. I recommend them to my friends.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelSubaru Liberty
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Odette, thanks for this wonderful feedback. It's great to have you with us, we look forward to being your continued Insurer of choice. Kind regards, Budget Direct.

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Happy Mum

Happy MumGreater Melbourne (Metropolitan), VIC

Easy and exactly what was needed

published

I recently switched my policy from QBE as I was less than satisfied with my premium. Budget direct offered me a policy which is Good value for money without the nonsense and jargon from other insurers.

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelVolkswagen Golf
See all answers
Mat

MatNortheast, VIC

  • 2 reviews

Great value and no unnecessary troubles

published

Easy sign up and great value. After researching various other options I decided this would be the best suited policy and provider for me.
Sign up was trouble free and staff were very helpful

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota RAV4 XA30
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Mat, thank you for taking the time to provide this great feedback. We look forward to being your continued Insurer of choice. Cheers, Budget Direct.

Easy to apply and to understand

published

I couldn't apply online for unknown reasons so they called me and I applied within 10min. They also made me apply for roadside assistance, which I didn't think about. Happy with the service.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda 323
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1 comment
Budget Direct
Budget DirectBudget Direct

Hi Kev, thanks for this wonderful feedback. It's great to have you with us, we look forward to being your continued Insurer of choice. Kind regards, Budget Direct.

The reviewer stated that an incentive was offered for this review

Chezza

ChezzaVictoria

Love it

published

Hi I have been with this company for about 2 weeks now. I chose it because it was the best value for money. The ease of setup was awesome and the operator was very good.

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Chezza, thanks for this wonderful feedback. It's great to have you with us, we look forward to being your continued Insurer of choice. Kind regards, Budget Direct.

Peter

PeterGreater Melbourne (Inner), VIC

So far, so good

published

I've only just joined but every interaction the staff have been friendly and done all I've asked of them. I've never had to wait long for a request of any kind....so far so good.

Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Peter, thank you for taking the time to provide this great feedback. We look forward to being your continued Insurer of choice. Cheers, Budget Direct.

Cillian

Cillian

  • 2 reviews

Roadside Assistance

published

My car broke down a few days ago. Had to have it towed to my mechanic by the roadside assistance team. In less than an hour they had it all sorted and their customer service was fantastic. Would definately recommend this insurance company compared to the ones I have used in the past.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelHyundai Santa Fe
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Cillian, thanks for this wonderful feedback. It's great to have you with us, we look forward to being your continued Insurer of choice. Kind regards, Budget Direct.

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Louise

LouiseSouth East Queensland, QLD

  • 3 reviews
  • 7 likes

Easy to deal with

published

I have a couple of car insurance products wi to Budget Direct they are very competitively priced and easy to deal with. I would recommend using Budget for your insurance needs

Value for Money
Timeliness
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Louise, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great afternoon. Kind regards, Budget Direct.

Fantastic! Quick response

published

Great value and easy to set up.
Been with budget approximately 6 years. Have not had to lodge a claim as yet thankfully. I haven’t required road side assistance either.

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Commodore
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Steve, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great week. Kind regards, Budget Direct.

Awesome savings easy to do

published

Was easy to set up on the internet and so much cheaper than what I was paying For my car now. Winner WINNER In every possible way. -who doesn’t want to save on insurance???

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelHuyndai i30 PD 1.6L Turbo Diesel CRDi
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Juanita, this is fantastic to read! It's great to have you with us, we look forward to being your continued Insurer of choice. Kind regards, Budget Direct.

The reviewer stated that an incentive was offered for this review

cheapest

published

after trying other providers budget direct came up with the best price and easy to use self service access from my browser on my mobile and were there when i needed help navigating online initially.

Value for Money
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelNissan X-Trail T31
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Mark, thank you for taking the time to provide this fantastic feedback. We look forward to being your continued Insurer of choice. Cheers, Budget Direct.

Excellent

published

Yes all very good and was told I could pay fortnightly which was even better for me. Telephone service was fantastic and all was explained clearly to me. Thank you

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelHonda Accord (No Series)
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Good afternoon Danielle, thanks for taking the time to leave your feedback. We look forward to continuing to be your insurer of choice. Kind regards, Budget Direct.

Cootason

CootasonWide Bay-Burnett, QLD

  • 3 reviews

Easy to set up and hassle free over the internet.

published

Easy payment plan, only recently joined after, a hassle free experience a family member had. Needed something to insure my older car that did not cost a fortune very happy so far.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Fairmont AU
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Cootason, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great week. Kind regards, Budget Direct.

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Good service

published

Yes goods helpful this is my first time had membership with budget also assistance was goods ,good discounts best prices for fee, hopefully on the further ahead will getting best more action .

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Aurion
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Soknak, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great week. Kind regards, Budget Direct.

Very good

published

New customer so I can’t elaborate furtherthank u wel wait and see as its Avery old car and a collectors item and beautiful to drive and only uses superleaded petrol and very rare car

Incentivised ReviewNo
Insurance TypeCompulsory Third Party
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi John, thank you for taking the time to provide this fantastic feedback. We look forward to being your continued Insurer of choice. Cheers, Budget Direct.

Elizabeth H.

Elizabeth H.Greater Melbourne (Metropolitan), VIC

A Blessing in COVID-Melbourne

published

I am with Budget Direct - due to the Covid an issue came up (surprise), and the company reviewed their policy and made an exception based on my situation. They were thoughtful and supportive! They have my loyalty!

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Elizabeth, thanks for taking the time to provide this valuable and honest feedback. We certainly are glad to hear that we could help you during these unprecedented times. Stay safe. Kind regards, Budget Direct.

Perfect policy for me

published

Yes my policy suited me this is the first time I have ever insured my cars and was very happy with the service thank you budget direct easy to setup

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelNissan Pulsar
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Alicia, this is wonderful to read! Thanks for choosing us to look after your most prized possessions, we look forward to being your continued Insurer of choice. Kind regards, Budget Direct.

Stephen

StephenSouthwest, VIC

great value

published

I am very happy so far and am rapt about the roadside assistance. I have not made a claim, taking the pictures to start my policy wss a lot harder than it should be

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeNo
Car ModelNissan Navara D40
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Stephen, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great week. Kind regards, Budget Direct.

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Questions & Answers

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Details

Compare all 5 Budget Direct Car Insurance
CategoryRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents, Landlord, Pet and Travel
Coverage TypeThird Party, Fire and Theft
UnderwriterAuto & General Services
Legal Liability Cover Included up to $20 million
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverNot Offered
Choice of RepairerNot Allowed
After Accident Care
Hire Car after an Incident

Not Included

Emergency Transport & AccommodationNot Included
Towing Costs Included (fire and theft only)
Hire Car after a No Fault Accident

Not Included

Essential / Emergency RepairsNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Offered
Hire Car after Theft

Included, up to $1,000

Lock and Key ReplacementNot Included
Transit Cover Not Included
Trailer & Caravan CoverNot Included
Child Safety Seats and PramsNot Included
New-for-old Car Replacement

Not Included

Personal Property CoverNot Included
Uninsured Motorist Benefit Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismNot Included
FireIncluded
CollisionNot Included
Natural EventsNot Included
Theft or Attempted TheftIncluded
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