Do not use
use another company
We were asked to postpone our holiday due to an illness to our son by his specialist as he needed our care during this period.
We had a letter from his specialist,
When I went to make a claim I was told there was no refunds even if a member of your family commits suicide and there was a general exclusion for this type of illness in Australia
Shows a distinct lack of compassion by this company and everything is about $$$
We always use trip insurance when traveling.This policy seems like good value. We are yet to take our trip though , so my feedback is pure pretrip feedback and it was easy to set up.
Perfect carefree travel
The policy was very easy to set up and to my mind good value although I didn’t have to use it or lodge a claim.
I will definitely look at Budget Direct first for my next travel insurance.
The best travel insurance
First time using Budget Direct and i was very impressed. Policy was great value and I made a doctor/medical claim for my infant son which was handled so professionally. Will be choosing Budget Direct again for certain in the future.
Easy to set up but would not allow me to put in all countries in africa had to then call and hang on for 15 mins to speak to operator
Very happy would use again
Was easy to do online great pricing good value it was easy to understand what cover i needed to get Would definitely use again Am a very happy customer
The worst insurance.
It is the worst! I never came across a family travel insurance with excess 200per person. I had to claim medical expenses n consultation of all my 3kids amounting to 1000plus. They assessed and only could claim 700..Bcos its 200excess per kid. I am only able to claim 100 out of so much money spent on this damn insurance. I will never recommend this to anyone. Not worth it. Horrible policy!!
My kid ended up in hospital overseas. Excellent customer service. The medical team called us repeatedly to see if we were ok. Anyways came back to Aus and did a claim. Easy enough. Got everything back with minimum fuss. Will definitely purchase my travel cover with them again.
Happy with the cost
This is the first time we have used this company and we made our decision on the fact that we could have comprehensive cover for only a little more than medical only with other companies. Luckily we did not need to claim as nothing went wrong on our cruise. We will use this company again for our cruise in November.
Good product I think? Never had to claim so not sure
Yeah, I have no real review because nothing went wrong so I didn’t have to use the insurance. but it was cheap enough. I’ve used 1 cover a few times now
Dont trust them. Always cancel your policy when it is over!!!
I try to be savvy and re-assess my insurance costs every year (home, car, life etc) and twice now I have been conned for a consecutive year for unnecessary car insurance with BUDGET DIRECT!!! The first time I was only getting a quote over the phone and they still took another years worth of car insurance money from my account after I told them I didnt want to continue insurance with them. That was around 10 years ago. I called them and they apologised for the mistake and refunded me....
This time, after renewing my car insurance with someone else I saw a payment on my account for BUDGET DIRECT car insurance!!! I called them and relayed my dissatisfaction with their sneaky ways to which they told me that is to cover the customer in case they forget to renew their policy!!! what happened to sending out letters, emails, text messages etc!!!!??? or even calling?? No-one else conducts business like this. I wonder how many innocent people have paid unnecessary insurance policies to these people without even realising. No wonder they offer a negotiation price!!!
Adequate and in line with the Budget philosophy
True to Budget values. Economical and without fuss. Will seriously consider on our next journey. Range of our options was broad enough to meet our needs without too many complications.
Best Travel Insurance I have ever purchased
Budget Travel Insurance is excellent value
I have not made a claim
This is the first time I have used Budget Travel Insurance but I will certainly be using it again
This was very competitive for price ans so easy to purchase online.
Great value with positive reviews to compare prices. Normally go with other travel insurers what convinced me was choice rating and overall cost with chomprehensive cover.only time will tell will provide feedback upon my return.
Terrible Claim Payment Service
I have only used Budget Direct once for travel insurance - never again! I unfortunately needed to make a claim as I fell ill whilst travelling overseas and had to return home for surgery. It took 2 months to have my claim approved, and I have been waiting for 4 weeks for the money to be put into my account. Their customer service is appalling. Lovely people to speak to, but no one actions anything, takes responsibility for anything or returns calls.
Easier than the others
We needed to cover a one way trip to UK. Budget Direct made this easy and cheaper than the competition.
We are first time users, and although we haven’t set out yet, we would recommend this scheme.
Missed a connection flight in Denpasar due to delay of flight from Jakarta. I had to buy a new flight ticket to go home to Perth. Kiwi.com told me it was it was not their responsibility. Budget direct rejected my claim as extra unplanned travel expenses was not covered in my contract. When I signed up, "missed flights " and " extra travel expenses" was listed in the insurance cover list. We are talking about a claim of 380 dollars.
I will buy travel insurance elsewhere next year. Be aware of the fine print. Insurance always works when you don't need to claim anything.
Just the ticket!
Was looking for a policy that was budget friendly but covered everything I needed without lots of unnecessary cover - with this I get everything I need and hit the mark perfectly cost-wise!
This is first as we usually use bank offer. But as I didn’t buy trip through bank needed insurance from elsewhere. Checked several
other companies who were in a couple of cases twice as much as Direct. We use Direct for our house insurance as well and find them great.
easy to use
first time used and happy with the results would recommend to my family and friends and would use it again