?
? !
1 photo
Budget Pet Products
4.2 from 409 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (119)
  • Return Claim MadeYes · No (151)
  • Shipping
    4.5 (95)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Linda J

Linda JSouth Australia

  • 7 reviews

Delivery/getting products out - non-existent

published

States posted 1-2 business days from payment, paid on 2/5/2021 (Sunday), phoned on Wednesday still had not posted. As of today still no package, tracking says next week to that is 15 days after paying (and that is if it arrives on Monday). Not acceptable. Not happy. Too bad if you needed in a hurry. First time using, never again.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Sharon Howell

Sharon HowellSydney, NSW

  • 3 reviews

Poor customer service

published

As I hadn’t received my order after nine days I phoned customer service to see what has happened to my order, I was promptly told delivery takes up to 10days, as I was waiting on worming medication for my cat, I was concerned how much longer did she think it would be. The customer service person was very abrupt and kept saying it takes up to 10 days for delivery, their website says 1-2 days for despatch and it doesn’t take 10 days for delivery to Sydney. Very disappointed with budget pet products, if your customer service people can’t be more helpful and polite to your customers think about replacing them, I won’t be buying off you again.

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Conor M.

Conor M.Richmond-Tweed, NSW

  • 3 reviews

no communication on delivery

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Pet Shops

Find out how Budget Pet Products compares to other Pet Shops

Know better, choose better.

Compare all
Veronika

VeronikaCanberra 2600, ACT

  • 45 reviews
  • 5 likes

Big range, non budget shipping at times

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
oziek

oziek

  • 4 reviews
  • 4 likes

Poor delivery

published

I placed an order for Moxiclear for cats with this company on 31 December 2020. The item was supposed to have been dispatched from Queensland on the 4 January, have not received the goods today is the 12 January and I still have not received the goods. Notified customer service who advised that it would take up to 10 business days to receive my order. I am in Sydney it does not take 10 business days for an item to come from Queensland to Sydney. In the future I will buy the product from the vet I may pay extra but at least I will have the item immediately. Customer service needs to lift its game.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

years of regular great service!

published

We've been buying our dog food, supplements, flea and tick and wormers etc regularly from Budget Pet Products for several years and the service is always very quick, good quality, and very well priced, can't fault them! :)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Peter

Peter

  • 2 reviews
  • 1 like

Totally amazed at the excellent delivery service. So very fast. Unbelievable service

published

Just an amazingly fast delivery. Totally unbelievable. Fantastic service. Only the 3rd time we have ordered, each time delivery has been so quick.

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Terrible online store - takes several days for first order.

published

I ordered online and had payment processed by my bank - and then received an email requesting I tell them how many cents had been refunded to my bank - which will take several days!!!
This is why MasterCard SecureCode and Verified by Visa  exist.

To add insult to injury, I discovered the products I wanted were cheaper on Amazon (with free shipping with PRIME anyway!)

Pay the extra few cents and use another online store.

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

These people don't understand online shopping

published

I purchased an order of some urgent supplies for my new dog, only to receive many hours later an email asking for verification of my identity which feels like a really odd concept--and something I haven't experienced in years of online shopping. I had hoped to get these products as soon as possible, but it looks like It'll be a massive delay. I'm going to avoid them in the future.

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Pet Shops

Find out how Budget Pet Products compares to other Pet Shops

Know better, choose better.

Compare all
Lia

LiaSouth East Queensland, QLD

PROOF OF IDENTITY???

published

Seriously wondering why anyone would have to prove their identity when they have just paid $300.00 into BPP's bank account for products they have not yet received - as your punishment for that is that your order is being placed on hold! Really annoying. And I refuse to click on all kinds of links to see a so called explanation.
After 4 days the issue has been resolved and I did receive the products in good condition.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Renae

RenaeCentral Queensland, QLD

  • 4 reviews

I love budget pet products

published

cannot fault. Good prices, great offers, lovely staff and fast shipping. I really cannot fault! I always go to BPP first before anywhere else.
Sometimes they don't stick my dogs prescription food, seems to sell fast but it isnt their fault.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Very happy with online service

published

My recent order was for Bravecto & saw perfect Chuckit balls so bought them too. Always have good service & this order was speedy even with Xmas & Covid difficulty. Thanks.

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
 Sylvia

SylviaSouth East Queensland, QLD

  • 2 reviews

So easy to order

published

Ordered and received within 3 days. Budget Pet Products on line is efficient, easy to use and prompt. I have used Budget Pet Products for some years now, never a problem, and will use in the future.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Don't deliver and then just ignore you

published

I ordered a product and after waiting for the delivery, I attempted to make contact via web chat and email. as they do not have a customer service phone contact.
I am still waiting for someone too contact me and for the product. Happy to take your money immediately and then ignore you when there is an issue

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Lisa

Lisa South East Queensland, QLD

Excellent online experience

published

I was very happy to know I can order online and receive free shipping and not to mention at the best price. I also received my dogs food in two days.
Great experience Budget Pets !!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Pet Shops

Find out how Budget Pet Products compares to other Pet Shops

Know better, choose better.

Compare all

Great ongoing service

published

Have purchased food for my dog on eight occasions over the last 20 months and an email advice of dispatch has normally been on the same day the order was placed and delivery here in Tamworth not more than two business days later. By far the best online organisation I deal with .

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Kim

KimSydney Surrounds, NSW

Wonderful customer service

published

A wonderful experience, I needed to cancel an order and change my address and the help I received was perfect.

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Great experience

published

Great price for a 20kg bag of dog food.
Ordered on a Sunday and arrived in Adelaide the following Friday from their Gold Coast warehouse.
Very impressed all round and will order again without hesitation.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Dee Dee

Dee DeeSydney Surrounds, NSW

  • 4 reviews

Perfect product.

published

Love ordering on line with Budget Pet Products. Is always great service, quality and delivery. Charlie is also very impressed, especially with the massage brush.

  • Thumbnail
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Stephen D.

Stephen D.Sydney Surrounds, NSW

Fantastic service & pricing!

published

Hi,
A courier just delivered the above consignment, on a Saturday even!
Solid packaging & remarkable turn-around time!
Thanks, I’ll be back again.
Cheers,
Steve. Springwood. NSW.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 8
See all Budget Pet Products reviews

Questions & Answers

Nancy O.

Nancy O.asked

Budget Pet Products

How much is simparica trio

1 answer
Veronika
Veronika

https://www.budgetpetproducts.com.au/new/search/Simparica%20trio/

Denise

Deniseasked

Budget Pet Products

What are your delivery charges please

1 answer
Denise
Denise

Once again
What are your delivery charges please

Meg

Megasked

Online store

Do you do afterpay

2 answers
dottyb
dottyb

Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them

Budget Pet Products
Michael C.Budget Pet Products

Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments

See all Budget Pet Products questions

Get an answer from our members and Budget Pet Products representatives

Budget Pet Products

Other Pet Shops

Previous
Next

See all Pet Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.