Great service and products
I have nothing but great things to say about Budget Pet Products. The customer service staff are helpful. my order is posted quick and it gets delivered pretty timely. I highly recommend this store. Keep up the good work.
Fur child happy
We have been a repeat customer for about a year and have been completely satisfied every time from ordering through to our door delivery my fur child has also had a wonderful time consuming it !!!! Thank you again
Terrible response to food that made five cats sick
I used to give them 5 stars till I bought a tray of Ziwi Peak cat food that made five of my cats sick. I emailed Budget to let them know. Rather than read my email properly which indicated plural cats were vomiting within 30 minutes of eating it, they read it to be one cat. I got a condescending response suggesting my cat had a sensitive stomach. They suggested returning 70% of the tins or donating them to a cat rescue organisation. As an ex-rescuer, I was shocked they suggested such a thing. I was more concerned with them getting rid of a bad batch of food.
I had spent hundreds of dollars during the last year with them as I have a multi-cat household. To be treated like I was after a freebie was disgraceful. No more business from me!
I just want to say thank you! The prices of your products are way cheaper than what my Vet quoted and I got them in a reasonable time through the post. I was also very pleased when I recently rang your company to query whether a certain product was right for my pet. The lady was very friendly, professional and helpful. Great company!
Good Prices Prompt delivery
Good prices that I cannot better anywhere Fast free delivery with Fastway that I cannot fault for a 20KG parcel is way better than anybody else
Reliable and efficient
Excellent service and products arrive promptly and in good condition. Great prices too...much cheaper than anywhere else I have purchased these products.
Impossible systems - need to use common sense
Bought milbemax from them and some toys on a Saturday. Paid $400 and something dollars. Had followed up on Monday as needed the Milbemax urgently for timing with a girl in pup. They said they had a policy of putting a small refund back into our account to verify we are real, and that would take a few days. As we had ordered because it would arrive quickly coming from Australia, I asked if there was another way. Yes, they said, just send a picture of your drivers license. After several goes and about half an hour of time of trying to send a photo of my license (we are on the NBN network and dont have good reception) that went through. I phoned back on Tuesday to make the product was on its way. Apparently as there isnt an address on QLD licenses, they couldn't use that. It had been paid for with a credit card with our surname on it. I told them to look up our website and also the Govt ABN lookup site, as I am the director of the company they were supposed to have invoiced. All too hard and couldn't organise it, so ended up asking for a refund, for which we are still waiting. On a good note, the Milbemax was ordered and sent same day from the Vet Shed, and was cheaper from there also. Not impressed, wont deal with them. Systems gone mad.
Best Prices & Fast Shipping
With 4 cats and a dog, we are very regular shoppers with Budget Pet Products (online store). We love their cheap prices and super fast shipping. I highly recommended them!
Fantastic online shopping experience
I’ve been buying for online from Budget Pet Products for over 2 years. They have the most competitive prices & deals incl an extensive range of products. Orders are delivered on-time and in great condition. I’ve also found their App is convenient and easy to use when I’m compiling the list of items I need to order.
The products are Reasonably priced and they stock what I need for my pets. The only issue I have is with the Delivery service fast way Couriers, this company is pathetic.
Please change couriers
First time customer
Our cat needs Prescription Diet Kidney Care wet & dry food which is only available from three different Veterinary Practices, very frustrating travelling around. A friend recommended that I try Budget Pet and I am very happy that I can get exactly what I want, better prices and home delivery. All I have to do next is get my reordering times sorted out but I'm sure Budget Pet will help me out.
I'm reasonably happy
I'm really happy with Budget Pet Products, so far I have only bought twice from them. They have really fast dispatch, & a tracking system that seems to work well. Unfortunately their couriers let them down a little, they aren't terrible, but they could be better. The office doesn't seem to communicate too well with their drivers. I had a yarn to the driver on my last delivery & he was really helpful, so next time I'll probably bypass the office & just talk to the driver about where & when to meet for a pickup. I would have given Budget 5 stars if not for the courier service.
You can’t beat that!
Placed an order for prescription diet for both our pets at 6:30 am while on the bus. 10:45 am next day Chloe the husky gets kangaroo treats from delivery driver with BudgetPetProducts order. They are awesome with price and delivery.
For the love of God, Budget Pet Products do something about your delivery service and your customer service. I have been ordering from you for years have probably spent in the thousands and yet when I have a problem with the delivery noone wants to help. I gave up after numerous attempts. Oh and please consider ditching Fastway Couriers also. Have to agree with everything that others have said here also. Your prices are very good but unfortunately even that isnt enough to keep me on as a customer, I will now be taking my business elsewhere.
Thoroughly disgusted with customer service and dreadful delivery
I have used this web site many times due to the prices. We have had a number fo muck ups with deliveries going to the wrong address as I buy for my daughters dogs as well, and not being left on the veranda as requested, so I have to end up driving to the depot to pick up my supposedly 'Home delivered ' food.
However the last time got food, it arrived a few days ago, we opened it yesterday and it was infested with something, maybe baby ants. I sent an email requesting a refund or store credit. The customer service email told me I had pantry moths and gave me advice on cleaning my cupboards. I am disgusted with their response when I have been buying from them for several years and never made any complaints. I will open a dispute with paypal and wont be buying from them again. The customer service email not taking any responsibility for the produce they sold me and tacidly blaming m for the problem has left too bad a taste in my mouth
Speedy Deliver & Fantastic Prices
Budget Pet Products had all the items needed half the price of the pet shops and super fast delivery to the door.
7days and still waiting.
I ordered pet food seven days ago and still it hasn’t arrived. Many excuses from the company, none of which are acceptable. The courier company they use give very basic information about your order. There are many pet food companies online I recommend people shop around because this company give terrible service.
4 Stars But Tick The Boxes
Long time client for special diet dog food.
Excellent dispatch/notification and pricing is generally cheaper.
Only negative is their preferred courier (Fastway). I have to pick the parcel up from their Melbourne depot if not at home when they try to deliver and no prior notification on the delivery day.
Pay “extra” delivery option & choose ‘AusPost’ who provide exact day delivery notification plus local pick up options if you are not home.
problem with delivery
ordered a pack of comfortis plus 1st lot went astray not sure why when I rechecked my order ther was a lot of hieroglyphics where my address should have been I did not type this in and can only assume it was a glitch in their system "not happy Jan" but to the companies credit when I contacted them they were very helpful and offered to send a replacement by registered mail so it could be tracked it cost a couple of dollars more but yea !!! it did arrive so now my little fur babies are all dosed up for summer thank you for sorting this out .
Quick and economical
I ordered a new bag of dogfood on Monday evening and it was on my front porch when I arrived home Thursday afternoon. I didn't expect it to be so quick as the website had said to expect delays due to Christmas. This is the 5th or 6th time I have ordered products through Budget Pet Products. The dogfood is around $15 or $20 cheaper than buying it from the Vet.