Best Prices & Fast Shipping
With 4 cats and a dog, we are very regular shoppers with Budget Pet Products (online store). We love their cheap prices and super fast shipping. I highly recommended them!
Fantastic online shopping experience
I’ve been buying for online from Budget Pet Products for over 2 years. They have the most competitive prices & deals incl an extensive range of products. Orders are delivered on-time and in great condition. I’ve also found their App is convenient and easy to use when I’m compiling the list of items I need to order.
The products are Reasonably priced and they stock what I need for my pets. The only issue I have is with the Delivery service fast way Couriers, this company is pathetic.
Please change couriers
First time customer
Our cat needs Prescription Diet Kidney Care wet & dry food which is only available from three different Veterinary Practices, very frustrating travelling around. A friend recommended that I try Budget Pet and I am very happy that I can get exactly what I want, better prices and home delivery. All I have to do next is get my reordering times sorted out but I'm sure Budget Pet will help me out.
I'm reasonably happy
I'm really happy with Budget Pet Products, so far I have only bought twice from them. They have really fast dispatch, & a tracking system that seems to work well. Unfortunately their couriers let them down a little, they aren't terrible, but they could be better. The office doesn't seem to communicate too well with their drivers. I had a yarn to the driver on my last delivery & he was really helpful, so next time I'll probably bypass the office & just talk to the driver about where & when to meet for a pickup. I would have given Budget 5 stars if not for the courier service.
You can’t beat that!
Placed an order for prescription diet for both our pets at 6:30 am while on the bus. 10:45 am next day Chloe the husky gets kangaroo treats from delivery driver with BudgetPetProducts order. They are awesome with price and delivery.
For the love of God, Budget Pet Products do something about your delivery service and your customer service. I have been ordering from you for years have probably spent in the thousands and yet when I have a problem with the delivery noone wants to help. I gave up after numerous attempts. Oh and please consider ditching Fastway Couriers also. Have to agree with everything that others have said here also. Your prices are very good but unfortunately even that isnt enough to keep me on as a customer, I will now be taking my business elsewhere.
Thoroughly disgusted with customer service and dreadful delivery
I have used this web site many times due to the prices. We have had a number fo muck ups with deliveries going to the wrong address as I buy for my daughters dogs as well, and not being left on the veranda as requested, so I have to end up driving to the depot to pick up my supposedly 'Home delivered ' food.
However the last time got food, it arrived a few days ago, we opened it yesterday and it was infested with something, maybe baby ants. I sent an email requesting a refund or store credit. The customer service email told me I had pantry moths and gave me advice on cleaning my cupboards. I am disgusted with their response when I have been buying from them for several years and never made any complaints. I will open a dispute with paypal and wont be buying from them again. The customer service email not taking any responsibility for the produce they sold me and tacidly blaming m for the problem has left too bad a taste in my mouth
Speedy Deliver & Fantastic Prices
Budget Pet Products had all the items needed half the price of the pet shops and super fast delivery to the door.
7days and still waiting.
I ordered pet food seven days ago and still it hasn’t arrived. Many excuses from the company, none of which are acceptable. The courier company they use give very basic information about your order. There are many pet food companies online I recommend people shop around because this company give terrible service.
4 Stars But Tick The Boxes
Long time client for special diet dog food.
Excellent dispatch/notification and pricing is generally cheaper.
Only negative is their preferred courier (Fastway). I have to pick the parcel up from their Melbourne depot if not at home when they try to deliver and no prior notification on the delivery day.
Pay “extra” delivery option & choose ‘AusPost’ who provide exact day delivery notification plus local pick up options if you are not home.
problem with delivery
ordered a pack of comfortis plus 1st lot went astray not sure why when I rechecked my order ther was a lot of hieroglyphics where my address should have been I did not type this in and can only assume it was a glitch in their system "not happy Jan" but to the companies credit when I contacted them they were very helpful and offered to send a replacement by registered mail so it could be tracked it cost a couple of dollars more but yea !!! it did arrive so now my little fur babies are all dosed up for summer thank you for sorting this out .
Quick and economical
I ordered a new bag of dogfood on Monday evening and it was on my front porch when I arrived home Thursday afternoon. I didn't expect it to be so quick as the website had said to expect delays due to Christmas. This is the 5th or 6th time I have ordered products through Budget Pet Products. The dogfood is around $15 or $20 cheaper than buying it from the Vet.
Excellent Online Company
Have dealt with these guys for 5 yrs now and cannot day a single negative. Pricing is excellent, delivery beyond expectations and nothing is an issue. Now have my order on pre order (dog food) and don’t have to even think!!!
Fast delivery and great prices
Very happy customer! I always purchase from Budget Pet Products as the delivery is super fast and it's affordable pricing
Excellent customer service
I purchased a harness for my dog but unfortunately did not measure my dog correctly. I contacted the company and they responded in 30 mins to advise me as to how to go about an exchange. Carolyn was so helpfull, and when I returned the item I was refunded immediately. I consequently got the correct size True Love harness and it fits perfectly
I will let you decide for yourself if you think the below is acceptable customer service. First person said 'it is what it is' when I commented 5 business days (not 4, as they kept insisting) is not fast (it was collected by courier at 14:30:15 on the 29th - it is now 14:10 on the 5th). Second person, her supervisor supposedly, said it [sic] 'was not my problem' when I said I would be home because I was unemployed. Her supervisor said that it was taking their courier (Fastway) longer because it was approaching Christmas - I suggested they put this on their website, instead of 'fast delivery'. She said she would mention it to marketing. If they know it is taking longer, surely someone is sufficiently proactive to let their customers know, and the website would be the logical place? Needless to say, this experience means I will not be using them again.
Amazing prices and very fast delivery
Very very happy with Budget Pet Products. Always have the best prices in almost all products. Very competitive and fast delivery from QLD.
Awesome! Ordered and delivered in 3days
Ordered 12kg Hills J/D joint care dog food on Sunday night and it was here on Wednesday (Sunshine Coast) Great price and well packed. Will be shopping with them again. Fastway guy was very nice too.
On realising that my dogs were past the due date for flea & tick prevention treatment, and living in a tick-prone area, I phoned Budget Pet Products and requested that my order be expedited. I received the products the next day! Could not ask for better service; if only all online companies were as efficient!!!