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Have been buying from Budget Pet Products for some time. Excellent service and great specials! My latest order arrived on my doorstep in under 24 hours! Even with COVID-19 going on! Impressive!
Beware of auto delivery
They sent me a auto generated message on a Saturday informing me of a auto delivery as I couldn't contact them because they don't work on weekends. I sent a message telling them I did not have a auto delivery set up but by the time monday came around they had gone ahead with order and taken money out of my paypal account. I then had to wait for days to have money put back in my account. This all had to be done via stupid on line chats. Very frustrating. Do not have your systems send out messages on a weekend.
I buy this dog food that nowadays is impossible to get anywhere else
Its all sold out everywhere but here
Its been 2 or 3 times I've been buying from them. Takes a week to receive as it comes from Goldies. But for free shipping it is worth it
The products are original and long shelf life
The packaging is good with tracking number.
Good Products Shipped Quickly
My order was shipped quickly and received it well packaged and a day earlier than estimated.
Happy with my order and products.
No problems, but review should not have to be 30 words, so I waffle on unecessarily.
- Online store
Poor delivery service
Ordered a product over a week ago, got confirmation of same day despatch, contacted them 10 days later to discover delivery could be up 2 weeks. Should put note on website that non local delivery due to COVID could take much longer. If I had known in first instance would have bought locally
Excellent products and excellent customer service experience! Product come so fast!
Love this website great products and fast delivery!
Excellent products too.
Love the dog shampoos.
I have been with them 3 years.
Keep up the great work guys!
Pleasure doing business with you.
On time Delivery and plenty of good products
I always get my order from them on time with the correct items and they have plenty of good products for me to shop. I am a happy customer with them. No delay in delivery which is important.
Why Do I need to identify myself?
The need to identify yourself by noting when a few cents returns to my account just baffles me. I do not do internet banking and would need to contact my credit card provider to do this. What a waste of my time and energy. If I have paid for products then just send it to me or whomever I nominate it to be sent to. I certainly won't waste my time browsing on this site again.
There are so many fishing schemes out there that are similar to this it sets off alarm bells.
Also why would you hide this in your terms and conditions. You could spell out this requirement when you are entering payment details. I sure would have not ordered if this had been made clear.
GREAT SERVICE DURING COVID19
Thank you so much for a speedy turn around. Placed an order around 7.30am, was processed same morning and in the mail same day. Best of all Australia Post delivered my small box to me the following day. Just a little over 24 hours and I had my order! Splendid service. Thanks again.
Budget pet Products
I find this store quite expensive.
They do have a large range of products
They do have a few good sales which bring them down in line with other stores.
I have purchased from them before and there delivers time isn't to bad.
- Online store
The best pet store.
Budget pet products has the best prices for all the items I purchase... When you have multiple pets, and some with health issues - it is important to get value for your money.
Budget Pet products has my vet prescription Royal Canin at the cheapest price I can find in person or online (and trust me, I looked). They have all toys at the cheapest price also... Things like konds can be 1/3 of RRP.
They offer automatic shipping on a regular basis which is great if you forget to order in your prescription cat food (like I do often).
I ALWAYS rec...eive my order the next day! Well packed too! I cannot complain. I have never had a missed item or order. Never had trouble contacting them. When I need something for my pets, I always check here first! Plus they have little bonus offers you can buy to trial new items too! It is awesome!
Best value for money
I have found that Budget Pet products have the best value for money and biggest range of products out of all the online and physical pet shops. Quick delivery also!
Fast and fabulous service
Times for delivery at the moment are always slow but I ordered online on Sunday afternoon and it arrived on Monday afternoon. This company is always fast and efficient with great prices
Yours Droolly Training Pads
The product is excellent, always received in short time and in good condition. I am very happy with both the website and the ease of ordering. The price of this product is half the cost of the same product at a major pet company.
- Online store
I started shopping at Budget Pet Products again and the last couple of orders were delivered quickly. I’m very happy with their service and prices. Their website can be a little clunky at times but other than that they’re very good.
Great Site and products
Budget Pet Products have very good prices - we are very happy with the store - the site works well with never any issues and great delivery times
Happy customer with satisfied cat
Faulty Products! That’s not our Problem.
Purchased some Pet Toys (Kong) from Budget Pet Products, that were on clearance. When I received these, they fell apart within minutes of my pet playing with them. I’d purchased these from another pet store before and knew this wasn’t right. The inner material also fell apart as I rubbed it. Took photos and contacted Budget Pet Products, they did not want to know about it. Was told that they do not sell anything faulty and it is not their responsibility if there’s a problem with the product. Was told that I needed to contact Kong directl...y. !! But isn’t that their job as the seller and company that I directly purchased from? Didn’t realise the rules changed for just this company. Will NOT be purchasing from them ever again. Other pet stores will match their online prices and look after customers if there is a problem with a product. Budget Pet Products get away with this disgusting customer service because they are an online store and don’t have to face their customers Did not offer a return or even to look at products. Was dismissed with emails and option given ‘You need to contact the manufacturer’
So very happy with the service from you. Ordered Monday and delivered Thurs am. Postal costs very reasonable - much lower than other company costs. Will certainly be using your company again for future products. Again thank you very much!
Budget Pet Products has fantastic prices and excellent service with everything delivered to your front door. I have just received my third delivery
today and will continue to order my dog food and worming tablets from them as they are much cheaper than the vet
Great site for well known brands, a lot cheaper than in store prices and discounts for repeat purchases like tick tablets. Packages always arrive soon after ordering. Would highly recommend.
Questions & Answers
Do you do afterpay
Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them
Budget Pet Products
Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments
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