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Forget about delivery - you'll be expected to pick it up yourself
If you're planning to order products through this web site then you had better make sure there is petrol in the car. Because the package is not going to come to you.
I've been using @bpproducts for several years now - and delivery has always been slow. They have good prices but tend to frequently run out of stock on many of the products that I require. My problem is not so much with @bpproducts as it is with their delivery partners, @Aramex Fastway. However that's an important component of the service that I am paying for, and I intend to focu...s on it in this very poor review. Whereas delivery used to just be slow and unreliable, now delivery is non-existent. Aramex Fastway don't even bother trying to deliver the shipments to me anymore, they just take them straight to the collection point in the next suburb. There is a pet shop there that is far more convenient if I'm going to have to drive, it offers the same prices - and what would I do if I didn't drive? Not only did Aramex Fastway once again take my latest shipment to the collection point in the next suburb, but it took them seven days to on-board it for delivery from the Sydney depot. Then for another two days they said they couldn't get to me. Then the next morning they claimed they were unable to deliver it, even though I was at home the whole time and had completed an authority to leave. Aramex Fastway are the delivery company that doesn't deliver.
- Online store
Poor Costumer Service - Slow delivery
Paid for 2 x 20kg Meal for Mutts grain free, received one a week later and after 2 weeks the other item is not where to be seen, wrote to costumer service and [Name Removed] wasn’t really helpful and didn’t bother to even resolve anything. After requesting a refund I got told that a return fee will be charged if I proceed with the refund. [Name Removed] didn’t even bother to apologize
Never got my order
Ordered some cat food at 26/03 and it was still not delivered.
Then the support said they would send another batch (that I have to either pay for or help ship the original batch back if it arrives), and fast forward another week now it's 26/04, and still no cat food.
My cat would've starved to death if I had to rely on Budget Pet Products. Would not recommend it to anyone.
Sent Torn Dog Bed blamed me for the Tear
Never will I use this company ever again and I advise anyone to do the same,
Sent me a Torn dog Bed then they blamed me for the tear.
Will be reporting Company.
- Online store
Twice now that I have used their voucher and discount 'codes' - SCAM as they don't work. The first time i let it off thinking oh it might have been my bad. Second time - I checked MULTIPLE times to ensure I wasn't the one making the mistake and not putting in the code. I was 100% sure about the code working as it was listed under used codes on the paying page. The email confirmation came through and didn't list the voucher or the free gift that is supposed to come with it so I emailed. They replied saying that I haven't used the code which is c...ompletely untrue. The products may be cheaper but they will scam you out of your money and gifts with their fake 'codes' which don't work at least for me then blame you for the issue. I can swear on anything that I used their code but why would they care - they are making money.
no communication on delivery
I odered a bag of dog food
Checked out the tracking,there was a number beside your package is on its way
but no show
but the number was not the indicater of delivery tracking
,looking closer it had times of so called pick ups
So it got to the deliver station in my area at5.28 PM i and took 5 mins to be delivered to my home 5.33 PM
was sent a photo,not my place,and was then kinda told it took me this long to contact,so implying its some how my fault.
I thought like most deliveries these days I would get a final email,saying it was delivered,and then I could contact,coz it did not arrive.
So my gates been left unlocked all last week and now could take 2 days to resolve...
I have been using budget pet products for several years. Recently their service has gone down hill. Orders are taking weeks to arrive, stock is selling out and no alternative is being offered or even postage on the half of my order that is in stock. Not to mention the very unapologetic customer service. Overall unreliable and I won’t be using again.
First couple of orders came quickly, even in full lockdown in Vic, orders still came fast. But now, out of lockdown, orders are so slow!
- Online store
Made order and payment on 22 January then on 25 January they asked me to verify my account which is weird for online shopping, they said they will dispatched my account immediately after I verify my account, took them 2 day to dispatched my order and haven’t got it until 1 February. My dog is waiting for his worming tablets. I couldn’t believe, this online store is really slow. Would give zero star if I could
Big range, non budget shipping at times
Personally nothing all that bad to say about them, variety of stuff that other online retailers don’t stock, I just personally wouldn’t call them Budget. Even if stuff is cheaper the delivery fees will often make it the same price or you’ll die when you see the cost.
I checked the shipping cost for a friend as her food was indeed cheaper, the cost was over $30+, making the food more expensive than the other online shop.
I’ve had to contend with $15 shipping fees as well, considering the many opposing online stores featuring free shipping ab...ove $20-50-100 depending on the store, they really need to step their game up. Especially if they ever want to be considered actual Budget like their name suggests. Will remove a star for expensive shipping fees actually and change title.
I placed an order for Moxiclear for cats with this company on 31 December 2020. The item was supposed to have been dispatched from Queensland on the 4 January, have not received the goods today is the 12 January and I still have not received the goods. Notified customer service who advised that it would take up to 10 business days to receive my order. I am in Sydney it does not take 10 business days for an item to come from Queensland to Sydney. In the future I will buy the product from the vet I may pay extra but at least I will have the item immediately. Customer service needs to lift its game.
Awful customer service Karla.
I am still waiting for a reply to a complaint I emailed on 10th December. Karla as the owner you should take complaints and address them as you would a compliment.
Your company is just interested in making money . I would not recommend your business to anyone with your lack of respect to your customers.
Terrible online store - takes several days for first order.
I ordered online and had payment processed by my bank - and then received an email requesting I tell them how many cents had been refunded to my bank - which will take several days!!!
This is why MasterCard SecureCode and Verified by Visa exist.
To add insult to injury, I discovered the products I wanted were cheaper on Amazon (with free shipping with PRIME anyway!)
Pay the extra few cents and use another online store.
These people don't understand online shopping
I purchased an order of some urgent supplies for my new dog, only to receive many hours later an email asking for verification of my identity which feels like a really odd concept--and something I haven't experienced in years of online shopping. I had hoped to get these products as soon as possible, but it looks like It'll be a massive delay. I'm going to avoid them in the future.
PROOF OF IDENTITY???
Seriously wondering why anyone would have to prove their identity when they have just paid $300.00 into BPP's bank account for products they have not yet received - as your punishment for that is that your order is being placed on hold! Really annoying. And I refuse to click on all kinds of links to see a so called explanation.
After 4 days the issue has been resolved and I did receive the products in good condition.
Questions & Answers
Do you do afterpay
Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them
Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments
Get an answer from our members and Budget Pet Products representatives
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