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Budget Pet Products
4.2 from 412 reviews · View Statistics

Reviews

  • Product Quality
    4.5 (137)
  • Return Claim MadeYes (7) · No (147)
  • Shipping
    4.3 (105)
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Chris Bell

Chris BellSydney, NSW

Forget about delivery - you'll be expected to pick it up yourself

published
Product Quality
Shipping
juniorjc_21

juniorjc_21Sydney, NSW

Poor Costumer Service - Slow delivery

published

Paid for 2 x 20kg Meal for Mutts grain free, received one a week later and after 2 weeks the other item is not where to be seen, wrote to costumer service and [Name Removed] wasn’t really helpful and didn’t bother to even resolve anything. After requesting a refund I got told that a return fee will be charged if I proceed with the refund. [Name Removed] didn’t even bother to apologize

  • Thumbnail
Product Quality
Shipping
AND

ANDSydney

  • 6 reviews
  • 1 like

Awesome quality, timely delivery, good communication

published

I have only had positive experiences buying from them - excellent product quality (especially the chews), quick delivery, good price, well organised & good communication / order updates

Incentivised ReviewNo
Return Claim MadeNo
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Never got my order

published

Ordered some cat food at 26/03 and it was still not delivered.

Then the support said they would send another batch (that I have to either pay for or help ship the original batch back if it arrives), and fast forward another week now it's 26/04, and still no cat food.

My cat would've starved to death if I had to rely on Budget Pet Products. Would not recommend it to anyone.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Patrick26

Patrick26AU

  • 5 reviews
  • 5 likes

Sent Torn Dog Bed blamed me for the Tear

published

Never will I use this company ever again and I advise anyone to do the same,
Sent me a Torn dog Bed then they blamed me for the tear.
Will be reporting Company.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
George

GeorgeSydney, NSW

  • 3 reviews
  • 1 like

Scam codes

published
Incentivised ReviewNo
Conor M.

Conor M.Richmond-Tweed, NSW

  • 3 reviews

no communication on delivery

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo

Unreliable service

published

I have been using budget pet products for several years. Recently their service has gone down hill. Orders are taking weeks to arrive, stock is selling out and no alternative is being offered or even postage on the half of my order that is in stock. Not to mention the very unapologetic customer service. Overall unreliable and I won’t be using again.

Product Quality
Shipping
Incentivised ReviewNo
Not Happy Jan!

Not Happy Jan!Greater Melbourne (Outer), VIC

  • 11 reviews
  • 15 likes

Slow Delivery

published

First couple of orders came quickly, even in full lockdown in Vic, orders still came fast. But now, out of lockdown, orders are so slow!

Incentivised ReviewNo
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Bridget

BridgetSouth East Queensland, QLD

Great products and good customer service

published

Since 2015 I order my dry and wet pet food here online. Always speedy delivery within QLD and good quality products.
The price for Vetinary dry food is really good and even more savings on Auto-Delivery. Really good & friendly customer service.
Happy to recommend it to my friends!

Product Quality
Incentivised ReviewNo

Wasting time

published

Made order and payment on 22 January then on 25 January they asked me to verify my account which is weird for online shopping, they said they will dispatched my account immediately after I verify my account, took them 2 day to dispatched my order and haven’t got it until 1 February. My dog is waiting for his worming tablets. I couldn’t believe, this online store is really slow. Would give zero star if I could

Incentivised ReviewNo
oziek

oziek

  • 4 reviews
  • 4 likes

Poor delivery

published

I placed an order for Moxiclear for cats with this company on 31 December 2020. The item was supposed to have been dispatched from Queensland on the 4 January, have not received the goods today is the 12 January and I still have not received the goods. Notified customer service who advised that it would take up to 10 business days to receive my order. I am in Sydney it does not take 10 business days for an item to come from Queensland to Sydney. In the future I will buy the product from the vet I may pay extra but at least I will have the item immediately. Customer service needs to lift its game.

Product Quality
Shipping

years of regular great service!

published

We've been buying our dog food, supplements, flea and tick and wormers etc regularly from Budget Pet Products for several years and the service is always very quick, good quality, and very well priced, can't fault them! :)

Product Quality
Shipping
Vanessa

VanessaSouth East Queensland, QLD

Awful customer service Karla.

published

Dear Karla
I am still waiting for a reply to a complaint I emailed on 10th December. Karla as the owner you should take complaints and address them as you would a compliment.
Your company is just interested in making money . I would not recommend your business to anyone with your lack of respect to your customers.

Product Quality
Shipping
Incentivised ReviewNo
Peter

Peter

  • 2 reviews
  • 1 like

Totally amazed at the excellent delivery service. So very fast. Unbelievable service

published

Just an amazingly fast delivery. Totally unbelievable. Fantastic service. Only the 3rd time we have ordered, each time delivery has been so quick.

Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

Nancy O.

Nancy O.asked

Budget Pet Products

How much is simparica trio

1 answer
Veronika
Veronika

https://www.budgetpetproducts.com.au/new/search/Simparica%20trio/

Denise

Deniseasked

Budget Pet Products

What are your delivery charges please

1 answer
Denise
Denise

Once again
What are your delivery charges please

Meg

Megasked

Online store

Do you do afterpay

2 answers
dottyb
dottyb

Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them

Budget Pet Products
Michael C.Budget Pet Products

Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments

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Budget Pet Products

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