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Budget Pet Products
4.2 from 412 reviews · View Statistics

Reviews

1.6

7 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(6)
  • Product Quality
    1.0 (5)
  • Return Claim MadeYes (6) · No
  • Shipping
    1.0 (2)
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Reviewer Photos & Videos

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juniorjc_21
juniorjc_21Sydney, NSW

Poor Costumer Service - Slow delivery

published

Paid for 2 x 20kg Meal for Mutts grain free, received one a week later and after 2 weeks the other item is not where to be seen, wrote to costumer service and [Name Removed] wasn’t really helpful and didn’t bother to even resolve anything. After requesting a refund I got told that a return fee will be charged if I proceed with the refund. [Name Removed] didn’t even bother to apologize

  • Thumbnail
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes

Never got my order

published

Ordered some cat food at 26/03 and it was still not delivered.

Then the support said they would send another batch (that I have to either pay for or help ship the original batch back if it arrives), and fast forward another week now it's 26/04, and still no cat food.

My cat would've starved to death if I had to rely on Budget Pet Products. Would not recommend it to anyone.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Patrick26
Patrick26AU
  • 5 reviews
  • 5 likes

Sent Torn Dog Bed blamed me for the Tear

published

Never will I use this company ever again and I advise anyone to do the same,
Sent me a Torn dog Bed then they blamed me for the tear.
Will be reporting Company.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Unreliable

published

Budget uses a courier that does not deliver to a majority of areas and delivers to a depot. Then because the item is undeliverable you have to wait for it’s return for a refund. I would never purchase from this company again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Stefanie
StefanieSouth West, QLD
  • 3 reviews

Poor service review, complicated first order process

published

Ordered Dog Biscuits online through this store, the company returns a few cents into your account and then charges for the product $118.00, and then sends a text message asking you to respond to their request to action more money on your account. May I add the the amount for the product has already cleared my bank account and still no product. I am appalled and disgusted at this method of payment for online shopping. I have returned their text message asking that they refund the amount paid and cancel the order. Luckily I have ordered the dog biscuits through another supplier. This mob need to get their act together.

Incentivised ReviewNo
Return Claim MadeYes
Mary
MaryGreater Melbourne (Outer), VIC
  • 2 reviews

Would never buy from here again

published

Bought a large package of dog food and treats. I usually buy from them every 2-3 months. This time, I had a problem with my order (one of the packets was ripped open and less than half the treats were in the package) and with emails back and forth they concluded that it was a ‘delivery issue’ and they were not going to replace my item.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Hi there Mary

We are sorry to hear about this, could you please send us your order ID in a private message so we can further investigate this. Thanks

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Questions & Answers

Nancy O.
Nancy O.asked
Budget Pet Products

How much is simparica trio

1 answer
Veronika
Veronika

https://www.budgetpetproducts.com.au/new/search/Simparica%20trio/

Denise
Deniseasked
Budget Pet Products

What are your delivery charges please

1 answer
Denise
Denise

Once again
What are your delivery charges please

Meg
Megasked
Online store

Do you do afterpay

2 answers
dottyb
dottyb

Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them

Budget Pet Products
Michael C.Budget Pet Products

Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments

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Budget Pet Products

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