Product never arrived and no contact made despite several emails asking where the product was.. there is no contact number I can call. I’m left spending almost $100 and 2 weeks later nothing!!!
Prices great, shipping terrible
Placed order on 23rd June, received notification of shipping on 25th, parcel still not delivered 3rd July. How is it that I can get a parcel from the US in 5 days, yet a small parcel from the Gold Coast is still not delivered in 8 business days. Get rid of notsofastway couriers. Time to go elsewhere.
Absolutely 100% Disappointed
I ordered from budget pet last Thursday. Was very impressed with the prices. Put through a large order as we are going overseas and family members are going to be looking after our fur babies. Needed the products here this week. Have not heard a word. Contacted them this morning. Apparently they put a few cents back into your account to make sure its not fraud, which I knew nothing about. The website says your order will be put through once the monies have been cleared. The money had been cleared still no sign of the products. Phoned t...hem this morning order on hold, will not be getting it this week. I have asked for a full refund and have been advised I will get that and they will be calling me back today, hopefully this morning "if no-one is in a meeting". I am thoroughly disgusted. I normally order from Pet Circle and though I would give these guys a try. Very Very Disappointing.
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Terrible response to food that made five cats sick
I used to give them 5 stars till I bought a tray of Ziwi Peak cat food that made five of my cats sick. I emailed Budget to let them know. Rather than read my email properly which indicated plural cats were vomiting within 30 minutes of eating it, they read it to be one cat. I got a condescending response suggesting my cat had a sensitive stomach. They suggested returning 70% of the tins or donating them to a cat rescue organisation. As an ex-rescuer, I was shocked they suggested such a thing. I was more concerned with them getting rid of a bad batch of food.
I had spent hundreds of dollars during the last year with them as I have a multi-cat household. To be treated like I was after a freebie was disgraceful. No more business from me!
Questions & Answers
Why do you partner with Aramex for shipping product to consumers when Aramex are unreliable? I will be reluctant to buy from Budget Pet Products in the future due to problems with Aramex.
Get an answer from our members and Budget Pet Products representatives
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