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Budget Pet Products
4.2 from 412 reviews · View Statistics

Reviews

  • Product Quality
    1.8 (19)
  • Return Claim MadeYes (6) · No (24)
  • Shipping
    1.3 (19)
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ytsim
ytsim
  • 18 reviews
  • 15 likes

Very dissapointed

published

For the love of God, Budget Pet Products do something about your delivery service and your customer service. I have been ordering from you for years have probably spent in the thousands and yet when I have a problem with the delivery noone wants to help. I gave up after numerous attempts. Oh and please consider ditching Fastway Couriers also. Have to agree with everything that others have said here also. Your prices are very good but unfortunately even that isnt enough to keep me on as a customer, I will now be taking my business elsewhere.

2 comments
Budget Pet Products
Michael C.Budget Pet Products
ytsim
ytsim

Why is it when I contact you by email and by phone multiple times no one can help but as soon as the problem is made public you offer to help?Thanks but no thanks.

Jinie Theodorou
Jinie TheodorouCentral Highlands and Goldfields, VIC
  • 4 reviews
  • 5 likes

Thoroughly disgusted with customer service and dreadful delivery

published
1 comment
Budget Pet Products
Michael C.Budget Pet Products
Other Pet Shops

 
 

0.0
(1,234)
Lucille
Lucille
  • 8 reviews
  • 10 likes

7days and still waiting.

published

I ordered pet food seven days ago and still it hasn’t arrived. Many excuses from the company, none of which are acceptable. The courier company they use give very basic information about your order. There are many pet food companies online I recommend people shop around because this company give terrible service.

2 comments
Lucille
Lucille

The courier company Fastway is the worst I have ever dealt with. Their office lady is also rude. Why would you let your pet food company be ruined by using an untrustworthy, unreliable courier company, makes no sense???? Day 8 still no delivery!!!

Budget Pet Products
Michael C.Budget Pet Products
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Fʌɱoʋs M
Fʌɱoʋs MAU
  • 3 reviews
  • 3 likes

See below

published
1 comment
Budget Pet Products
Michael C.Budget Pet Products
LAWSON
LAWSONmelton

OK

published

Happy they resolved an issue that we were not happy with hopefully the purina cat food
Purchased will go back to the original one from America not France.

1 comment
Budget Pet Products
Michael C.Budget Pet Products

We are so pleased we were able to resolve this issue for you and hope in future it is a great experience!

Chris
ChrisGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 3 likes

Real bad delivery.

published
1 comment
Budget Pet Products
Michael C.Budget Pet Products
Amanda
AmandaSydney

Terrible delivery

published

Good prices terrible delivery 6 days for delivery by courier that is terrible! Wont be ordering again. Called up and basically said bad luck.

1 comment
Budget Pet Products
Michael C.Budget Pet Products
C.R
C.R
  • 19 reviews
  • 13 likes

Good Company terrible affiliate couriers

published

Sorry to do this budget pet products, but i may never want to purchase from you again. Your courier company fastway has not only disappointed me once but on several occasions. This week was my final straw. Not only was the driver rude and incompetent, but he hit my husband's car and took off!!! Please change your couriers!!!!! It's driving business away from you. I don't pay for items, just to have a terrible delivery service

2 comments
Budget Pet Products
Michael C.Budget Pet Products
C.R
C.R

Order Details sent

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Kapinka
KapinkaBrisbane
  • 23 reviews
  • 23 likes

Not great

published

Big banner says free shipping over $49 but it's actually really expensive shipping if your not in their free delivery area. They used to give free shipping when you spent over $200, that's gone too. So many new online pet companies now that offer better deals, will give budget pet a miss.

1 comment
Budget Pet Products
Michael C.Budget Pet Products
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Vincent Edwards
Vincent EdwardsGreater Melbourne (Outer), VIC

Terrible

published

I am still waiting for my pet food for my cats after 9 days, totally unacceptable
They use fastway couriers, also hopeless
It would have been quicker to drive from Melbourne to Queensland and pick the cat food up myself
Never use budget pet products again!!!

1 comment
Budget Pet Products
Michael C.Budget Pet Products
Lorraine
LorraineSouth East Queensland, QLD
  • 3 reviews
  • 21 likes

Your order will be delivered tomorrow.......

published
2 comments
Budget Pet Products
Michael C.Budget Pet Products
Lorraine
Lorraine
Peter D.
Peter D.Wide Bay-Burnett, QLD
  • 2 reviews
  • 1 like

Woeful delivery and poor attitude when I contacted them.

published
1 comment
Budget Pet Products
Michael C.Budget Pet Products
Sarah
SarahCanberra

Poor Delivery

published

There website states they dispatch the order within 1 -2 days however the actual postage of the items take over a week. I have purchased two orders from them and both have take a week and a half just to arrive in canberra. Real estimation of postage times should be stated on the website.In saying this, there prices are amazingly cheap.

1 comment
Budget Pet Products
Michael C.Budget Pet Products

Day 4 and still no dog food (Melbourne)

published
1 comment
Budget Pet Products
Michael C.Budget Pet Products
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(1,234)
Marg14
Marg14Greater Melbourne (Outer), VIC
  • 11 reviews
  • 4 likes

Slow delivery to Melbourne

published

Placed an order on March 29. The website advised there would be a delay due to Easter but didn't expect it to take so long. It is now 10 days and had to buy more dog food here. I was notified the order was dispatched on Thursday April 5. In hindsight it is kind of crazy to be ordering dog food from Queensland to Melbourne and should have shopped locally.

1 comment
Budget Pet Products
Michael C.Budget Pet Products
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Questions & Answers

Nancy O.
Nancy O.asked
Budget Pet Products

How much is simparica trio

1 answer
Veronika
Veronika

https://www.budgetpetproducts.com.au/new/search/Simparica%20trio/

Denise
Deniseasked
Budget Pet Products

What are your delivery charges please

1 answer
Denise
Denise

Once again
What are your delivery charges please

Meg
Megasked
Online store

Do you do afterpay

2 answers
dottyb
dottyb

Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them

Budget Pet Products
Michael C.Budget Pet Products

Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments

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