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Budget Pet Products
4.2 from 418 reviews · View Statistics
Listing monitored by Budget Pet Products

Reviews

  • Product Quality
    2.1 (11)
  • Return Claim MadeYes · No (34)
  • Shipping
    1.4 (19)
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Anna R.
Anna R.Greater Melbourne (Inner), VIC

Delivery not even attempted

published
Shipping
Incentivised Review No
Return Claim MadeNo
JLA
JLAAU
  • 2 reviews
  • 1 like

Easier to click and collect with a price match elsewhere......

published

Postage way too slow. Still yet to receive goods. Ordered on 16th, courier picked up Qld on 22nd. Will be delivered approximately 28th. Lets see if it arrives by then. Wont use again. This has happened before. I should have known better. In future Will price match at Petbarn, Petstock and have it that day. Forget Budget direct, there many retailers who are so much better, online and off.

Shipping
Incentivised Review No
Return Claim MadeNo

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0.0
(1,234)
kathy
kathyCentral Highlands and Goldfields, VIC
  • 49 reviews
  • 44 likes

Never received item

published

Over a week ago I ordered my product for my little dog,for his joints ordered 2 lots haven't received them won't be ordering here again,I ordered this product for my little shitzu for his pain would of been better getting it from the vets

Shipping
Incentivised Review No
Return Claim MadeNo
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Delivery took forever 13 days, customer service poor

published

I ordered product with was in stock on the 26 June. It was finally delivered on the 9 July after spending 8 days with the courier in Sydney. I live in the Sydney metro area.
I will never purchase from them again.

Shipping
Incentivised Review No
Return Claim MadeNo
Tombo
TomboSydney, NSW
  • 2 reviews
  • 1 like

Nil stock

published

I wanted to order litter and dry food for cat at the same time.
They didn't have stock of litter.
I wanted to order both items and save on delivery charges...
They wouldn't concede issue was their problem. I was doing the right thing they couldn't supply and wouldn't allow me to have saved on delivery charges.
I will not buy from them again

Product Quality
Incentivised Review No
Return Claim MadeNo
Chris Bell
Chris BellSydney, NSW

Forget about delivery - you'll be expected to pick it up yourself

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Linda J
Linda JSouth Australia
  • 9 reviews
  • 2 likes

Delivery/getting products out - non-existent

published

States posted 1-2 business days from payment, paid on 2/5/2021 (Sunday), phoned on Wednesday still had not posted. As of today still no package, tracking says next week to that is 15 days after paying (and that is if it arrives on Monday). Not acceptable. Not happy. Too bad if you needed in a hurry. First time using, never again.

Shipping
Incentivised Review No
Return Claim MadeNo
Sharon Howell
Sharon HowellSydney, NSW
  • 4 reviews

Poor customer service

published

As I hadn’t received my order after nine days I phoned customer service to see what has happened to my order, I was promptly told delivery takes up to 10days, as I was waiting on worming medication for my cat, I was concerned how much longer did she think it would be. The customer service person was very abrupt and kept saying it takes up to 10 days for delivery, their website says 1-2 days for despatch and it doesn’t take 10 days for delivery to Sydney. Very disappointed with budget pet products, if your customer service people can’t be more helpful and polite to your customers think about replacing them, I won’t be buying off you again.

Incentivised Review No
Return Claim MadeNo

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(1,234)
Conor M.
Conor M.Richmond-Tweed, NSW
  • 3 reviews

no communication on delivery

published
Shipping
Incentivised Review No
Return Claim MadeNo
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Veronika
VeronikaCanberra 2600, ACT
  • 47 reviews
  • 6 likes

Big range, non budget shipping at times

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
oziek
oziek
  • 4 reviews
  • 4 likes

Poor delivery

published

I placed an order for Moxiclear for cats with this company on 31 December 2020. The item was supposed to have been dispatched from Queensland on the 4 January, have not received the goods today is the 12 January and I still have not received the goods. Notified customer service who advised that it would take up to 10 business days to receive my order. I am in Sydney it does not take 10 business days for an item to come from Queensland to Sydney. In the future I will buy the product from the vet I may pay extra but at least I will have the item immediately. Customer service needs to lift its game.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo

Terrible online store - takes several days for first order.

published

I ordered online and had payment processed by my bank - and then received an email requesting I tell them how many cents had been refunded to my bank - which will take several days!!!
This is why MasterCard SecureCode and Verified by Visa  exist.

To add insult to injury, I discovered the products I wanted were cheaper on Amazon (with free shipping with PRIME anyway!)

Pay the extra few cents and use another online store.

Incentivised Review No
Return Claim MadeNo

These people don't understand online shopping

published

I purchased an order of some urgent supplies for my new dog, only to receive many hours later an email asking for verification of my identity which feels like a really odd concept--and something I haven't experienced in years of online shopping. I had hoped to get these products as soon as possible, but it looks like It'll be a massive delay. I'm going to avoid them in the future.

Incentivised Review No
Return Claim MadeNo

Don't deliver and then just ignore you

published

I ordered a product and after waiting for the delivery, I attempted to make contact via web chat and email. as they do not have a customer service phone contact.
I am still waiting for someone too contact me and for the product. Happy to take your money immediately and then ignore you when there is an issue

Shipping
Incentivised Review No
Return Claim MadeNo

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0.0
(1,234)
Jennifer Rhynehart
Jennifer RhynehartSydney, NSW
  • 5 reviews
  • 1 like

Shocking online experience

published

Problems logging in /changing password/then after numerous chats it wouldnt let me pay !!!
Makes it very hard to buy anything
Don't waste your time .They really make it far too hard

Incentivised Review No
Return Claim MadeNo
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Page 1 of 2

Questions & Answers

Robyn
Robynasked
Budget Pet Products

Why do you partner with Aramex for shipping product to consumers when Aramex are unreliable? I will be reluctant to buy from Budget Pet Products in the future due to problems with Aramex.

No answers
Nancy O.
Nancy O.asked
Budget Pet Products

How much is simparica trio

1 answer
Veronika
Veronika

https://www.budgetpetproducts.com.au/new/search/Simparica%20trio/

Denise
Deniseasked
Budget Pet Products

What are your delivery charges please

1 answer
Denise
Denise

Once again
What are your delivery charges please

See all Budget Pet Products questions

Get an answer from our members and Budget Pet Products representatives

Budget Pet Products

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