Impossible to deal with - didnt even send an urgent order in a week because of systems. Would give no stars if possible.
Unbelievable company systems. We ordered a medical product that we needed urgently, and let them know. The following week they emailed to explain they always put a few cents into your account to make sure it is a real account. The payment for the product had been made the previous week. I asked if it had been sent, which it hadn't. We purchased through an Australian registered company, and I suggested they look up the ASIC website, or our website to make sure we are real. That 'wasn't their system'. We also put thousands through large suppliers..., any of whom they could have called to verify. Would never, ever use these again or recommend. They need to ask their customers if a multi-week delivery around is acceptable in this day and age when good companies like the Vet Shed can get stuff to you pretty well overnight. Ended up asking for a refund. I am now told that will also take days.
Go elsewhere to get what you want
They won’t ship your order until you confirm your account even though you’ve already identified yourself, payed for your order and received an email “confirmation” of your order ? Then when you call the, please call us with any concerns on our 1300 number you get the “sorry due to Covid 19 we won’t take any incoming calls ? What a joke. Save your money go elsewhere.
Poor customer service and first order will take days extra
Be ready to have your first order delayed by days whilst they dick around with identity checks. Rather than stump up for a normal bank credit card 2FA check they will email you and ask for you to confirm a tiny amount that they have credited to your account. This is meant to be on the first order only. For me being a previous customer they couldn’t find my prior orders (despite me emailing them the email order confo) and then their system didn’t work. That’s an hour I wont get back. I cancelled and purchased from vetsupply.com.au and that order went though in a minute.
Do not pay via Paypal if you have multiple payment options in Paypal!
I made the mistake of purchasing a product over the weekend, and set up an auto-renewal for said product, then elected to pay with Paypal. I expected that like any other reputable online retailer, Budget Pet Products would send me off to the Paypal site where I would have to log in, and choose my preferred payment facility. No such luck. Budget Pet Products just went straight to my Paypal account without any further input from me (no logging in, no choosing preferred account/card) and took their money from my USD currency account. It is going ...to cost me far more than the price of the product to replace that USD amount. In looking further into this company, I discovered it is in Queensland - and doesn't that explain plenty? I left Queensland many years ago because I could no longer cope with their narrow view of the world and everyone in it. It does not surprise me in the least that this Queensland 'company' would never ever stop to wonder if someone had more than one bank account.
Beware of auto delivery
They sent me a auto generated message on a Saturday informing me of a auto delivery as I couldn't contact them because they don't work on weekends. I sent a message telling them I did not have a auto delivery set up but by the time monday came around they had gone ahead with order and taken money out of my paypal account. I then had to wait for days to have money put back in my account. This all had to be done via stupid on line chats. Very frustrating. Do not have your systems send out messages on a weekend.
- Online store
Poor delivery service
Ordered a product over a week ago, got confirmation of same day despatch, contacted them 10 days later to discover delivery could be up 2 weeks. Should put note on website that non local delivery due to COVID could take much longer. If I had known in first instance would have bought locally
Why Do I need to identify myself?
The need to identify yourself by noting when a few cents returns to my account just baffles me. I do not do internet banking and would need to contact my credit card provider to do this. What a waste of my time and energy. If I have paid for products then just send it to me or whomever I nominate it to be sent to. I certainly won't waste my time browsing on this site again.
There are so many fishing schemes out there that are similar to this it sets off alarm bells.
Also why would you hide this in your terms and conditions. You could spell out this requirement when you are entering payment details. I sure would have not ordered if this had been made clear.
Budget pet Products
I find this store quite expensive.
They do have a large range of products
They do have a few good sales which bring them down in line with other stores.
I have purchased from them before and there delivers time isn't to bad.
Placed order and it was not delivered. The company feels once it is put in the post it is the end of their responsibility! Two weeks. Still waiting. Poor service
What a waste of time and effort
Placed order received confirmation email only to receive a call 2 days later my card had been flagged but customer service said they had their money already!!!!!!
She then said i can pay another transation and email the amount
What A Scam Wonder how long before i get my money back
Web site said orders placed before 11am will be shipped that day another Lie
Im going back to PET CIRCLE where im treated like a customer
Would recommend PET CIRCLE any one wanting to buy pet products on line with ease of transation
If you can wait months this is for you
Their courier service is terrible ,so buying pet food and medicine is regrettable, since all dispatch from QLD ,it just takes few weeks to get into another states ,
Prefer my local pet store with price matching service !!
the longest wait time to receive an order & no response to email follow-up
Placed order 6th December.... STILL WAITING and they reckon it'll be 24th Christmas Eve before I receive and that's not guaranteed. I order all my pet products online and Budget Pet charges postage and takes 3 times as long (4 days before an order is dispatched!) then they say another 10 days for post - blame AusPost! Not like Pet Circle who are very quick and efficient plus great prices... sorry but going back to what I know.
Product never arrived and no contact made despite several emails asking where the product was.. there is no contact number I can call. I’m left spending almost $100 and 2 weeks later nothing!!!
Prices great, shipping terrible
Placed order on 23rd June, received notification of shipping on 25th, parcel still not delivered 3rd July. How is it that I can get a parcel from the US in 5 days, yet a small parcel from the Gold Coast is still not delivered in 8 business days. Get rid of notsofastway couriers. Time to go elsewhere.
Is it really fast?
Ordered last weekend and it still hasn’t arrived. Disappointed because everyone said that shipping is fast when i know other online pet product stores could do it within two days. :/
Absolutely 100% Disappointed
I ordered from budget pet last Thursday. Was very impressed with the prices. Put through a large order as we are going overseas and family members are going to be looking after our fur babies. Needed the products here this week. Have not heard a word. Contacted them this morning. Apparently they put a few cents back into your account to make sure its not fraud, which I knew nothing about. The website says your order will be put through once the monies have been cleared. The money had been cleared still no sign of the products. Phoned t...hem this morning order on hold, will not be getting it this week. I have asked for a full refund and have been advised I will get that and they will be calling me back today, hopefully this morning "if no-one is in a meeting". I am thoroughly disgusted. I normally order from Pet Circle and though I would give these guys a try. Very Very Disappointing.
Terrible response to food that made five cats sick
I used to give them 5 stars till I bought a tray of Ziwi Peak cat food that made five of my cats sick. I emailed Budget to let them know. Rather than read my email properly which indicated plural cats were vomiting within 30 minutes of eating it, they read it to be one cat. I got a condescending response suggesting my cat had a sensitive stomach. They suggested returning 70% of the tins or donating them to a cat rescue organisation. As an ex-rescuer, I was shocked they suggested such a thing. I was more concerned with them getting rid of a bad batch of food.
I had spent hundreds of dollars during the last year with them as I have a multi-cat household. To be treated like I was after a freebie was disgraceful. No more business from me!
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