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Budget Pet Products
4.2 from 418 reviews · View Statistics
Listing monitored by Budget Pet Products

Reviews

  • Product Quality
    2.0 (22)
  • Return Claim MadeYes (6) · No (34)
  • Shipping
    1.4 (27)
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Tash G.
Tash G.Canberra 2600, ACT
  • 2 reviews
  • 4 likes

Terrible customer service they failed me as a regular customer

published
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Product Quality
Incentivised Review No

Unreliable

published

Budget uses a courier that does not deliver to a majority of areas and delivers to a depot. Then because the item is undeliverable you have to wait for it’s return for a refund. I would never purchase from this company again.

Product Quality
Shipping

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0.0
(1,234)
Jennifer Rhynehart
Jennifer RhynehartSydney, NSW
  • 5 reviews
  • 1 like

Shocking online experience

published

Problems logging in /changing password/then after numerous chats it wouldnt let me pay !!!
Makes it very hard to buy anything
Don't waste your time .They really make it far too hard

Incentivised Review No
Return Claim MadeNo
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Stefanie
StefanieSouth West, QLD
  • 3 reviews

Poor service review, complicated first order process

published

Ordered Dog Biscuits online through this store, the company returns a few cents into your account and then charges for the product $118.00, and then sends a text message asking you to respond to their request to action more money on your account. May I add the the amount for the product has already cleared my bank account and still no product. I am appalled and disgusted at this method of payment for online shopping. I have returned their text message asking that they refund the amount paid and cancel the order. Luckily I have ordered the dog biscuits through another supplier. This mob need to get their act together.

Incentivised Review No
Return Claim MadeYes
Jessica W.
Jessica W.
  • 7 reviews
  • 1 like

Timewasters.

published
Shipping
Incentivised Review No
Return Claim MadeNo
Taken but took back
Taken but took backSouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Worst customer service ever. Do not shop here

published

This business has offered the worst possible customer service ever. It is frankly a surprise they are still trading. I will never shop here again and will tell every pet owner i come in contact with not to use their business

Incentivised Review No
Return Claim MadeNo
ABC
ABCSouth East Queensland, QLD
  • 15 reviews
  • 28 likes

Impossible to deal with - didnt even send an urgent order in a week because of systems. Would give no stars if possible.

published
Product Quality
Shipping
Shaz
ShazCentral Queensland, QLD

New brand Royal Canin Anallergenic causes diarrhoea

published

Unfortunately my wolfhound has had an allergic reaction to the new brand of Anallergenic dry food biscuits. The previous brand purchased from our local vet 3 weeks ago caused no diarrhoea at all and a girl was finally back to herself after a long dietary trial. The only relapse came from purchasing the new branded Anallergenic biscuits from this site. We stopped the biscuits and the diarrhoea stopped. We will now be going back to purchasing directly from our local vet. Dissatisfied and disappointed. Will be seeking a refund.

Incentivised Review No

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wub100
wub100AU
  • 2 reviews

PayPal - second time I have tried to purchase using paypal which 5 months later is STILL not working

published

5 months ago I tried to buy a flea treatment online and the payment via paypal (after I had authorised on the paypal site) did not go through so I had to contact them and waste time finding out that "for some customers" paypal is not working. Apparently their IT department looking into it. Now I find the same thing 5 months later and they are still looking into it. I want a simple quick purchase not to have to contact them to try and sort out an email with a paypal link! Over it will not bother to use them again.

Incentivised Review No
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Robert
RobertWide Bay-Burnett, QLD
  • 7 reviews
  • 1 like

beware of this dodgy company

published

This online shop seems to be taking advantage of the covid 19 situation and advertising exceptionally cheap deals, and when you purchase these deals, this online shop takes your money and will not send your purchase. The evidence I have is they say I need to approve my account, I question this, they then say the credit card is fraudulent, yet they take your money.
Further investigation shows this is not a company and doesn't have a telephone number. I think they are deceiving the public
I have also downloaded the Terms and Conditions, this does not mention approving accounts anywhere as the first email suggests..
**** Be aware and not purchase from this dodgy online shop, buy elsewhere that is safe********

Product Quality
Shipping
Incentivised Review No
I Got Scammed
I Got ScammedGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Go elsewhere to get what you want

published

They won’t ship your order until you confirm your account even though you’ve already identified yourself, payed for your order and received an email “confirmation” of your order ? Then when you call the, please call us with any concerns on our 1300 number you get the “sorry due to Covid 19 we won’t take any incoming calls ? What a joke. Save your money go elsewhere.

Shipping
Incentivised Review No
Return Claim MadeNo
Chris K
Chris KAU
  • 3 reviews
  • 2 likes

Poor customer service and first order will take days extra

published

Be ready to have your first order delayed by days whilst they dick around with identity checks. Rather than stump up for a normal bank credit card 2FA check they will email you and ask for you to confirm a tiny amount that they have credited to your account. This is meant to be on the first order only. For me being a previous customer they couldn’t find my prior orders (despite me emailing them the email order confo) and then their system didn’t work. That’s an hour I wont get back. I cancelled and purchased from vetsupply.com.au and that order went though in a minute.

Incentivised Review No
Return Claim MadeNo
KPP
KPPAustralian Capital Territory
  • 8 reviews
  • 13 likes

Do not pay via Paypal if you have multiple payment options in Paypal!

published
Incentivised Review No
Return Claim MadeNo
Karen Guillesser
Karen GuillesserSouth East Queensland, QLD
  • 9 reviews
  • 5 likes

Beware of auto delivery

published

They sent me a auto generated message on a Saturday informing me of a auto delivery as I couldn't contact them because they don't work on weekends. I sent a message telling them I did not have a auto delivery set up but by the time monday came around they had gone ahead with order and taken money out of my paypal account. I then had to wait for days to have money put back in my account. This all had to be done via stupid on line chats. Very frustrating. Do not have your systems send out messages on a weekend.

Incentivised Review No
Return Claim MadeNo
Budget Pet Products
Michael C.Budget Pet Products

The problem is when you send a reminder it's sent on a weekend. I replied but by Monday you have already taken money out. System fail. Don't let it send auto generated reminders on a Saturday.

Budget Pet Products
Michael C.Budget Pet Products

Hi Karen, can you please contact our live chat on our website and we will look into this issue further for you.

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0.0
(1,234)

Poor delivery service

published

Ordered a product over a week ago, got confirmation of same day despatch, contacted them 10 days later to discover delivery could be up 2 weeks. Should put note on website that non local delivery due to COVID could take much longer. If I had known in first instance would have bought locally

Incentivised Review No
Return Claim MadeNo
Budget Pet Products
Michael C.Budget Pet Products
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Why Do I need to identify myself?

published

The need to identify yourself by noting when a few cents returns to my account just baffles me. I do not do internet banking and would need to contact my credit card provider to do this. What a waste of my time and energy. If I have paid for products then just send it to me or whomever I nominate it to be sent to. I certainly won't waste my time browsing on this site again.
There are so many fishing schemes out there that are similar to this it sets off alarm bells.
Also why would you hide this in your terms and conditions. You could spell out this requirement when you are entering payment details. I sure would have not ordered if this had been made clear.

Product Quality
Incentivised Review No
Return Claim MadeNo
Budget Pet Products
Michael C.Budget Pet Products
Suzanne
SuzanneMetropolitan Adelaide, SA
  • 2 reviews

Budget pet Products

published

I find this store quite expensive.
They do have a large range of products
They do have a few good sales which bring them down in line with other stores.
I have purchased from them before and there delivers time isn't to bad.

Product Quality
Shipping
Budget Pet Products
Michael C.Budget Pet Products
Jnel
JnelSouth East Queensland, QLD
  • 18 reviews
  • 13 likes

Faulty Products! That’s not our Problem.

published
Product Quality
Shipping
Incentivised Review No
Budget Pet Products
Michael C.Budget Pet Products
Darryl P.
Darryl P.Greater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

Lost Order

published

Placed order and it was not delivered. The company feels once it is put in the post it is the end of their responsibility! Two weeks. Still waiting. Poor service

Incentivised Review No
Return Claim MadeNo
Budget Pet Products
Michael C.Budget Pet Products
Darryl P.
Darryl P.

I can only restate at the time I contacted the company I receive insufficient assistance beyond stating my delivery had been posted.
I don’t see the point in contacting the company again to be reminded of this!

Andrew
Andrew
  • 2 reviews
  • 1 like

What a waste of time and effort

published

Placed order received confirmation email only to receive a call 2 days later my card had been flagged but customer service said they had their money already!!!!!!
She then said i can pay another transation and email the amount
What A Scam Wonder how long before i get my money back
Web site said orders placed before 11am will be shipped that day another Lie
Im going back to PET CIRCLE where im treated like a customer
Would recommend PET CIRCLE any one wanting to buy pet products on line with ease of transation

Product Quality
Shipping
Budget Pet Products
Michael C.Budget Pet Products
bwareovme
bwareovmeGreater Melbourne (Outer), VIC
  • 4 reviews
  • 6 likes

If you can wait months this is for you

published

Their courier service is terrible ,so buying pet food and medicine is regrettable, since all dispatch from QLD ,it just takes few weeks to get into another states ,
Prefer my local pet store with price matching service !!

Product Quality
Incentivised Review No
Return Claim MadeNo
Budget Pet Products
Michael C.Budget Pet Products
Ky F.
Ky F.
  • 2 reviews

cant un-subscribe

published

they said i could cancel at anytime but they have made it very very difficult, $40 a month and the easiest way to stop it was to contact my bank.
do not subscribe to any other there monthly products!

Product Quality
Shipping
Incentivised Review No
Budget Pet Products
Michael C.Budget Pet Products
Susy
SusyPerth, WA

the longest wait time to receive an order & no response to email follow-up

published

Placed order 6th December.... STILL WAITING and they reckon it'll be 24th Christmas Eve before I receive and that's not guaranteed. I order all my pet products online and Budget Pet charges postage and takes 3 times as long (4 days before an order is dispatched!) then they say another 10 days for post - blame AusPost! Not like Pet Circle who are very quick and efficient plus great prices... sorry but going back to what I know.

Shipping
Incentivised Review No
Return Claim MadeNo
Budget Pet Products
Michael C.Budget Pet Products

Hi Susy can you please privately message us your order ID so we can look into this further for you.

Very unhappy

published

Product never arrived and no contact made despite several emails asking where the product was.. there is no contact number I can call. I’m left spending almost $100 and 2 weeks later nothing!!!

Shipping
Incentivised Review No
Return Claim MadeNo
Budget Pet Products
Michael C.Budget Pet Products
Mary
MaryGreater Melbourne (Outer), VIC
  • 2 reviews

Would never buy from here again

published

Bought a large package of dog food and treats. I usually buy from them every 2-3 months. This time, I had a problem with my order (one of the packets was ripped open and less than half the treats were in the package) and with emails back and forth they concluded that it was a ‘delivery issue’ and they were not going to replace my item.

Product Quality
Incentivised Review No
Return Claim MadeYes
Budget Pet Products
Michael C.Budget Pet Products

Hi there Mary

We are sorry to hear about this, could you please send us your order ID in a private message so we can further investigate this. Thanks

Page 2 of 4

Questions & Answers

Robyn
Robynasked
Budget Pet Products

Why do you partner with Aramex for shipping product to consumers when Aramex are unreliable? I will be reluctant to buy from Budget Pet Products in the future due to problems with Aramex.

No answers
Nancy O.
Nancy O.asked
Budget Pet Products

How much is simparica trio

1 answer
Veronika
Veronika

https://www.budgetpetproducts.com.au/new/search/Simparica%20trio/

Denise
Deniseasked
Budget Pet Products

What are your delivery charges please

1 answer
Denise
Denise

Once again
What are your delivery charges please

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Budget Pet Products

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