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Budget Pet Products
4.2 from 418 reviews · View Statistics
Listing monitored by Budget Pet Products

Reviews

  • Product Quality
    2.0 (22)
  • Return Claim MadeYes (6) · No (34)
  • Shipping
    1.4 (27)
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Prices great, shipping terrible

published

Placed order on 23rd June, received notification of shipping on 25th, parcel still not delivered 3rd July. How is it that I can get a parcel from the US in 5 days, yet a small parcel from the Gold Coast is still not delivered in 8 business days. Get rid of notsofastway couriers. Time to go elsewhere.

Budget Pet Products
Michael C.Budget Pet Products

Hi there,
I have sent you a private message requesting your order ID so I can follow this up for you. Thanks

TST72
TST72

Monday 8th July still no parcel

Budget Pet Products
Michael C.Budget Pet Products
laura
laura
  • 2 reviews
  • 4 likes

Is it really fast?

published

Ordered last weekend and it still hasn’t arrived. Disappointed because everyone said that shipping is fast when i know other online pet product stores could do it within two days. :/

Budget Pet Products
Michael C.Budget Pet Products

Hi Laura,
I have sent a private message requesting your order ID so I can follow this up for you.

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JAZZY
JAZZYSydney, NSW
  • 11 reviews
  • 4 likes

Absolutely 100% Disappointed

published
JAZZY
JAZZY

I have been given a full refund and thank Budget Pet Products for that

Budget Pet Products
Michael C.Budget Pet Products
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Billy Kanenine
Billy KanenineSouthwest, VIC
  • 12 reviews
  • 28 likes

One of the main ingredients is toxic to dogs

published
Budget Pet Products
Michael C.Budget Pet Products
Susan
SusanSydney, NSW
  • 8 reviews
  • 5 likes

Terrible response to food that made five cats sick

published

I used to give them 5 stars till I bought a tray of Ziwi Peak cat food that made five of my cats sick. I emailed Budget to let them know. Rather than read my email properly which indicated plural cats were vomiting within 30 minutes of eating it, they read it to be one cat. I got a condescending response suggesting my cat had a sensitive stomach. They suggested returning 70% of the tins or donating them to a cat rescue organisation. As an ex-rescuer, I was shocked they suggested such a thing. I was more concerned with them getting rid of a bad batch of food.
I had spent hundreds of dollars during the last year with them as I have a multi-cat household. To be treated like I was after a freebie was disgraceful. No more business from me!

Budget Pet Products
Michael C.Budget Pet Products
Katrina
Katrina
  • 3 reviews
  • 6 likes

Great prices

published

The products are Reasonably priced and they stock what I need for my pets. The only issue I have is with the Delivery service fast way Couriers, this company is pathetic.
Please change couriers

Budget Pet Products
Michael C.Budget Pet Products

Katrina thank you so much for your review. We really appreciate your kind words and feedback and will continue to work hard on providing the best possible options for delivery and will take on board your comments.

PCG
PCGKambah 2902, ACT
  • 5 reviews
  • 3 likes

First time customer

published

Our cat needs Prescription Diet Kidney Care wet & dry food which is only available from three different Veterinary Practices, very frustrating travelling around. A friend recommended that I try Budget Pet and I am very happy that I can get exactly what I want, better prices and home delivery. All I have to do next is get my reordering times sorted out but I'm sure Budget Pet will help me out.

Budget Pet Products
Michael C.Budget Pet Products

Hi, welcome to the BPP family! Thanks for choosing us for your furry buddies necessities. We look forward to continuously providing you and your fur family with outstanding service and will gladly help you with your ordering :)

Carolyn
CarolynInnisfail
  • 6 reviews
  • 7 likes

I'm reasonably happy

published

I'm really happy with Budget Pet Products, so far I have only bought twice from them. They have really fast dispatch, & a tracking system that seems to work well. Unfortunately their couriers let them down a little, they aren't terrible, but they could be better. The office doesn't seem to communicate too well with their drivers. I had a yarn to the driver on my last delivery & he was really helpful, so next time I'll probably bypass the office & just talk to the driver about where & when to meet for a pickup. I would have given Budget 5 stars if not for the courier service.

Budget Pet Products
Michael C.Budget Pet Products

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ytsim
ytsim
  • 19 reviews
  • 15 likes

Very dissapointed

published

For the love of God, Budget Pet Products do something about your delivery service and your customer service. I have been ordering from you for years have probably spent in the thousands and yet when I have a problem with the delivery noone wants to help. I gave up after numerous attempts. Oh and please consider ditching Fastway Couriers also. Have to agree with everything that others have said here also. Your prices are very good but unfortunately even that isnt enough to keep me on as a customer, I will now be taking my business elsewhere.

Budget Pet Products
Michael C.Budget Pet Products
ytsim
ytsim

Why is it when I contact you by email and by phone multiple times no one can help but as soon as the problem is made public you offer to help?Thanks but no thanks.

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Jinie Theodorou
Jinie TheodorouCentral Highlands and Goldfields, VIC
  • 4 reviews
  • 5 likes

Thoroughly disgusted with customer service and dreadful delivery

published
Budget Pet Products
Michael C.Budget Pet Products
Lucille
Lucille
  • 9 reviews
  • 11 likes

7days and still waiting.

published

I ordered pet food seven days ago and still it hasn’t arrived. Many excuses from the company, none of which are acceptable. The courier company they use give very basic information about your order. There are many pet food companies online I recommend people shop around because this company give terrible service.

Lucille
Lucille

The courier company Fastway is the worst I have ever dealt with. Their office lady is also rude. Why would you let your pet food company be ruined by using an untrustworthy, unreliable courier company, makes no sense???? Day 8 still no delivery!!!

Budget Pet Products
Michael C.Budget Pet Products
Swimmer
SwimmerHunter Region, NSW
  • 16 reviews
  • 13 likes

4 Stars But Tick The Boxes

published

Long time client for special diet dog food.

Excellent dispatch/notification and pricing is generally cheaper.

Only negative is their preferred courier (Fastway). I have to pick the parcel up from their Melbourne depot if not at home when they try to deliver and no prior notification on the delivery day.

Pay “extra” delivery option & choose ‘AusPost’ who provide exact day delivery notification plus local pick up options if you are not home.

Budget Pet Products
Michael C.Budget Pet Products

Thanks so much for being a loyal and long-standing customer of the BPP family! Thanks for choosing us for your furry buddies necessities. We thank you for your feedback in regards to postage and will continue to work on this.

problem with delivery

published

ordered a pack of comfortis plus 1st lot went astray not sure why when I rechecked my order ther was a lot of hieroglyphics where my address should have been I did not type this in and can only assume it was a glitch in their system "not happy Jan" but to the companies credit when I contacted them they were very helpful and offered to send a replacement by registered mail so it could be tracked it cost a couple of dollars more but yea !!! it did arrive so now my little fur babies are all dosed up for summer thank you for sorting this out .

Budget Pet Products
Michael C.Budget Pet Products
Fʌɱoʋs M
Fʌɱoʋs MAU
  • 3 reviews
  • 3 likes

See below

published
Budget Pet Products
Michael C.Budget Pet Products

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Chris
ChrisGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 3 likes

Real bad delivery.

published
Budget Pet Products
Michael C.Budget Pet Products
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Amanda
AmandaSydney

Terrible delivery

published

Good prices terrible delivery 6 days for delivery by courier that is terrible! Wont be ordering again. Called up and basically said bad luck.

Budget Pet Products
Michael C.Budget Pet Products
C.R
C.R
  • 19 reviews
  • 13 likes

Good Company terrible affiliate couriers

published

Sorry to do this budget pet products, but i may never want to purchase from you again. Your courier company fastway has not only disappointed me once but on several occasions. This week was my final straw. Not only was the driver rude and incompetent, but he hit my husband's car and took off!!! Please change your couriers!!!!! It's driving business away from you. I don't pay for items, just to have a terrible delivery service

Budget Pet Products
Michael C.Budget Pet Products
C.R
C.R

Order Details sent

Tony
Tony
  • 2 reviews

Everything we need for our hairy babies.

published

We have found that Budget Pet Prducts have our needs covered at very reasonable prices. The delivery being free also helps and there is no time wasted dispatching the order. Thanks team keep up the great work.

Budget Pet Products
Michael C.Budget Pet Products

Hi Tony, we appreciate your feedback! Thank you for shopping with Budget Pet Products.com.au

Kapinka
KapinkaBrisbane
  • 23 reviews
  • 23 likes

Not great

published

Big banner says free shipping over $49 but it's actually really expensive shipping if your not in their free delivery area. They used to give free shipping when you spent over $200, that's gone too. So many new online pet companies now that offer better deals, will give budget pet a miss.

Budget Pet Products
Michael C.Budget Pet Products

Excellent customer service

published

I have recently been purchasing products from Budget Pet Products and find their delivery times and customer service excellent. Thank you very much.

Budget Pet Products
Michael C.Budget Pet Products

Thanks Carol for the awesome review! You're a star! :)
We look forward to continually providing you and your fur family with the best service possible!

Vincent Edwards
Vincent EdwardsGreater Melbourne (Outer), VIC

Terrible

published

I am still waiting for my pet food for my cats after 9 days, totally unacceptable
They use fastway couriers, also hopeless
It would have been quicker to drive from Melbourne to Queensland and pick the cat food up myself
Never use budget pet products again!!!

Budget Pet Products
Michael C.Budget Pet Products
Lorraine
LorraineSouth East Queensland, QLD
  • 3 reviews
  • 21 likes

Your order will be delivered tomorrow.......

published
Budget Pet Products
Michael C.Budget Pet Products
Lorraine
Lorraine
Sam
SamMelbourne
  • 3 reviews
  • 3 likes

The company work with a poor delivery service called FASTWAY.

published

The company dispatch my order within 1 -2 days however the actual items never got deliver by Fast Way over a week. I have to call Budget Pet customer service and ask the company to deal my matter with the delivery company.
Finally Budget Pet called me and promised to resend my item again using Post Office express and I hope I get my item by end of this week.

Budget Pet Products
Michael C.Budget Pet Products
Peter D.
Peter D.Wide Bay-Burnett, QLD
  • 2 reviews
  • 1 like

Woeful delivery and poor attitude when I contacted them.

published
Budget Pet Products
Michael C.Budget Pet Products
Sarah
SarahCanberra

Poor Delivery

published

There website states they dispatch the order within 1 -2 days however the actual postage of the items take over a week. I have purchased two orders from them and both have take a week and a half just to arrive in canberra. Real estimation of postage times should be stated on the website.In saying this, there prices are amazingly cheap.

Budget Pet Products
Michael C.Budget Pet Products
Page 3 of 4

Questions & Answers

Robyn
Robynasked
Budget Pet Products

Why do you partner with Aramex for shipping product to consumers when Aramex are unreliable? I will be reluctant to buy from Budget Pet Products in the future due to problems with Aramex.

No answers
Nancy O.
Nancy O.asked
Budget Pet Products

How much is simparica trio

1 answer
Veronika
Veronika

https://www.budgetpetproducts.com.au/new/search/Simparica%20trio/

Denise
Deniseasked
Budget Pet Products

What are your delivery charges please

1 answer
Denise
Denise

Once again
What are your delivery charges please

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