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Prices great, shipping terrible
Placed order on 23rd June, received notification of shipping on 25th, parcel still not delivered 3rd July. How is it that I can get a parcel from the US in 5 days, yet a small parcel from the Gold Coast is still not delivered in 8 business days. Get rid of notsofastway couriers. Time to go elsewhere.
Is it really fast?
Ordered last weekend and it still hasn’t arrived. Disappointed because everyone said that shipping is fast when i know other online pet product stores could do it within two days. :/
Absolutely 100% Disappointed
I ordered from budget pet last Thursday. Was very impressed with the prices. Put through a large order as we are going overseas and family members are going to be looking after our fur babies. Needed the products here this week. Have not heard a word. Contacted them this morning. Apparently they put a few cents back into your account to make sure its not fraud, which I knew nothing about. The website says your order will be put through once the monies have been cleared. The money had been cleared still no sign of the products. Phoned t...hem this morning order on hold, will not be getting it this week. I have asked for a full refund and have been advised I will get that and they will be calling me back today, hopefully this morning "if no-one is in a meeting". I am thoroughly disgusted. I normally order from Pet Circle and though I would give these guys a try. Very Very Disappointing.
One of the main ingredients is toxic to dogs
I purchased the "Aquadent water additive for cats and dogs" in good faith thinking that Budget Pet Products would have done their due diligence. Imagine my shock to find that one of the main ingredients , Xylitol is toxic to dogs. I wrote to express my dismay and all I got was a paper that had been financed by a manufacturer of a similar product stating that after a two week period there appeared to be no ill effects to animals. Well that is not sound science for the long term and the product has not been tested at all on cats, ever, yet is des...cribed as being suitable for cats and dogs. I wrote to them again to explain why the study that was given to me was not based on sound unbiased science, but have not received a response. The website is pretty good to purchase products, don't get me wrong, but their lack of duty of care to the animals they are meant to serve is disturbing, due to the lack of regulation in selling animal products, they are not legally liable if anything happens to the animals who use their product.
Terrible response to food that made five cats sick
I used to give them 5 stars till I bought a tray of Ziwi Peak cat food that made five of my cats sick. I emailed Budget to let them know. Rather than read my email properly which indicated plural cats were vomiting within 30 minutes of eating it, they read it to be one cat. I got a condescending response suggesting my cat had a sensitive stomach. They suggested returning 70% of the tins or donating them to a cat rescue organisation. As an ex-rescuer, I was shocked they suggested such a thing. I was more concerned with them getting rid of a bad batch of food.
I had spent hundreds of dollars during the last year with them as I have a multi-cat household. To be treated like I was after a freebie was disgraceful. No more business from me!
The products are Reasonably priced and they stock what I need for my pets. The only issue I have is with the Delivery service fast way Couriers, this company is pathetic.
Please change couriers
- Online store
First time customer
Our cat needs Prescription Diet Kidney Care wet & dry food which is only available from three different Veterinary Practices, very frustrating travelling around. A friend recommended that I try Budget Pet and I am very happy that I can get exactly what I want, better prices and home delivery. All I have to do next is get my reordering times sorted out but I'm sure Budget Pet will help me out.
- Online store
I'm reasonably happy
I'm really happy with Budget Pet Products, so far I have only bought twice from them. They have really fast dispatch, & a tracking system that seems to work well. Unfortunately their couriers let them down a little, they aren't terrible, but they could be better. The office doesn't seem to communicate too well with their drivers. I had a yarn to the driver on my last delivery & he was really helpful, so next time I'll probably bypass the office & just talk to the driver about where & when to meet for a pickup. I would have given Budget 5 stars if not for the courier service.
For the love of God, Budget Pet Products do something about your delivery service and your customer service. I have been ordering from you for years have probably spent in the thousands and yet when I have a problem with the delivery noone wants to help. I gave up after numerous attempts. Oh and please consider ditching Fastway Couriers also. Have to agree with everything that others have said here also. Your prices are very good but unfortunately even that isnt enough to keep me on as a customer, I will now be taking my business elsewhere.
- Online store
Thoroughly disgusted with customer service and dreadful delivery
I have used this web site many times due to the prices. We have had a number fo muck ups with deliveries going to the wrong address as I buy for my daughters dogs as well, and not being left on the veranda as requested, so I have to end up driving to the depot to pick up my supposedly 'Home delivered ' food.
However the last time got food, it arrived a few days ago, we opened it yesterday and it was infested with something, maybe baby ants. I sent an email requesting a refund or store credit. The customer service email told me I had pantry ...
7days and still waiting.
I ordered pet food seven days ago and still it hasn’t arrived. Many excuses from the company, none of which are acceptable. The courier company they use give very basic information about your order. There are many pet food companies online I recommend people shop around because this company give terrible service.
4 Stars But Tick The Boxes
Long time client for special diet dog food.
Excellent dispatch/notification and pricing is generally cheaper.
Only negative is their preferred courier (Fastway). I have to pick the parcel up from their Melbourne depot if not at home when they try to deliver and no prior notification on the delivery day.
Pay “extra” delivery option & choose ‘AusPost’ who provide exact day delivery notification plus local pick up options if you are not home.
problem with delivery
ordered a pack of comfortis plus 1st lot went astray not sure why when I rechecked my order ther was a lot of hieroglyphics where my address should have been I did not type this in and can only assume it was a glitch in their system "not happy Jan" but to the companies credit when I contacted them they were very helpful and offered to send a replacement by registered mail so it could be tracked it cost a couple of dollars more but yea !!! it did arrive so now my little fur babies are all dosed up for summer thank you for sorting this out .
- Budget Pet Products
I will let you decide for yourself if you think the below is acceptable customer service. First person said 'it is what it is' when I commented 5 business days (not 4, as they kept insisting) is not fast (it was collected by courier at 14:30:15 on the 29th - it is now 14:10 on the 5th). Second person, her supervisor supposedly, said it [sic] 'was not my problem' when I said I would be home because I was unemployed. Her supervisor said that it was taking their courier (Fastway) longer because it was approaching Christmas - I suggested they pu...t this on their website, instead of 'fast delivery'. She said she would mention it to marketing. If they know it is taking longer, surely someone is sufficiently proactive to let their customers know, and the website would be the logical place? Needless to say, this experience means I will not be using them again.
Real bad delivery.
I have called and contacted budgetpetproducts multiple times and they have checked with fastway couriers when it is coming. They have very friendly customer service which is good but the only thing is their delivery. Fastway couriers have left a slip saying they attempted delivery but i can confirm that THEY DID NOT RING THE BELL EVEN ONCE as i even took the day off just to wait for the parcel. So i scheduled the delivery for the next week and IT DID NOT ARRIVE AGAIN! No reason whatsoever. I rearranged delivery TWICE and DID NOT COME AGAIN. I h...ave no idea where my parcel is now, my dog has ran out of food completely and i had to get another pack from the pet store. I'm not even sure if my parcel is missing or stolen! Budgetpetproducts, please do something about this. I'm still awaiting my parcel right now, i would definitely go pick it up myself if i could.
Good prices terrible delivery 6 days for delivery by courier that is terrible! Wont be ordering again. Called up and basically said bad luck.
Good Company terrible affiliate couriers
Sorry to do this budget pet products, but i may never want to purchase from you again. Your courier company fastway has not only disappointed me once but on several occasions. This week was my final straw. Not only was the driver rude and incompetent, but he hit my husband's car and took off!!! Please change your couriers!!!!! It's driving business away from you. I don't pay for items, just to have a terrible delivery service
Everything we need for our hairy babies.
We have found that Budget Pet Prducts have our needs covered at very reasonable prices. The delivery being free also helps and there is no time wasted dispatching the order. Thanks team keep up the great work.
Big banner says free shipping over $49 but it's actually really expensive shipping if your not in their free delivery area. They used to give free shipping when you spent over $200, that's gone too. So many new online pet companies now that offer better deals, will give budget pet a miss.
Excellent customer service
I have recently been purchasing products from Budget Pet Products and find their delivery times and customer service excellent. Thank you very much.
I am still waiting for my pet food for my cats after 9 days, totally unacceptable
They use fastway couriers, also hopeless
It would have been quicker to drive from Melbourne to Queensland and pick the cat food up myself
Never use budget pet products again!!!
Your order will be delivered tomorrow.......
I ordered over $100 of product on 11 June. Still waiting! I have phoned numerous times to be told 'It will be delivered today'. I have stayed home so as not to miss the delivery but so far 11 days later - no show. There has been no compensation offered and I will do not have my order. I understand they need to use Courier services, but after giving them the chance three times, each order is getting longer and longer to be delivered. I love the products and concept, but hey guys get your Couriers sorted. Not happy. 6:17pm and still NO DELIVERY! ...This was promised by 5pm yesterday after it was not delivered on 15th. How many extra calls does this take? It is ending up costing just as much in phone calls and stress than going to the local shop. It is easy to blame the delivery company, but why don't you find another one or if items are not delivered within reasonable times, send another batch with a more reliable Courier company. Fastway Couriers have a curious company name.
The company work with a poor delivery service called FASTWAY.
The company dispatch my order within 1 -2 days however the actual items never got deliver by Fast Way over a week. I have to call Budget Pet customer service and ask the company to deal my matter with the delivery company.
Finally Budget Pet called me and promised to resend my item again using Post Office express and I hope I get my item by end of this week.
Woeful delivery and poor attitude when I contacted them.
Products are good as is price. However using Fastway couriers brings the whole customer experience undone. We ordered on 29th May and it was despatched the same day. Unfortunately our order then sat in Fastway’s depot for 3 days, being finally delivered on Monday 4th June. I had emailed the company prior to Monday, however response was in my opinion, rather dismissive. Spend over $50 per order and postage is free, but I should have known better from the previous order. That was under the $50 free postage threshold, so we paid postage, and of co...urse Fastway were involved. We placed our order on 20th April, it was despatched 23rd April, but not received until 30th April. We live in Hervey Bay and what makes it worse is that Fastway go past here on the way to their depot in Bundaberg. We buy online from Sydney and Melbourne, and it only takes 2-3 days. The company really needs to review the feedback on this courier company, as all it is doing is damaging their reputation.
There website states they dispatch the order within 1 -2 days however the actual postage of the items take over a week. I have purchased two orders from them and both have take a week and a half just to arrive in canberra. Real estimation of postage times should be stated on the website.In saying this, there prices are amazingly cheap.
Questions & Answers
Why do you partner with Aramex for shipping product to consumers when Aramex are unreliable? I will be reluctant to buy from Budget Pet Products in the future due to problems with Aramex.
Get an answer from our members and Budget Pet Products representatives
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