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Budget Pet Products
4.2 from 412 reviews · View Statistics

Reviews

  • Product Quality
    1.9 (20)
  • Return Claim MadeYes (6) · No (25)
  • Shipping
    1.5 (20)
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Katrina
Katrina
  • 3 reviews
  • 6 likes

Great prices

published

The products are Reasonably priced and they stock what I need for my pets. The only issue I have is with the Delivery service fast way Couriers, this company is pathetic.
Please change couriers

1 comment
Budget Pet Products
Michael C.Budget Pet Products

Katrina thank you so much for your review. We really appreciate your kind words and feedback and will continue to work hard on providing the best possible options for delivery and will take on board your comments.

PCG
PCGKambah 2902, ACT
  • 5 reviews
  • 3 likes

First time customer

published

Our cat needs Prescription Diet Kidney Care wet & dry food which is only available from three different Veterinary Practices, very frustrating travelling around. A friend recommended that I try Budget Pet and I am very happy that I can get exactly what I want, better prices and home delivery. All I have to do next is get my reordering times sorted out but I'm sure Budget Pet will help me out.

1 comment
Budget Pet Products
Michael C.Budget Pet Products

Hi, welcome to the BPP family! Thanks for choosing us for your furry buddies necessities. We look forward to continuously providing you and your fur family with outstanding service and will gladly help you with your ordering :)

Carolyn
CarolynInnisfail
  • 6 reviews
  • 7 likes

I'm reasonably happy

published

I'm really happy with Budget Pet Products, so far I have only bought twice from them. They have really fast dispatch, & a tracking system that seems to work well. Unfortunately their couriers let them down a little, they aren't terrible, but they could be better. The office doesn't seem to communicate too well with their drivers. I had a yarn to the driver on my last delivery & he was really helpful, so next time I'll probably bypass the office & just talk to the driver about where & when to meet for a pickup. I would have given Budget 5 stars if not for the courier service.

1 comment
Budget Pet Products
Michael C.Budget Pet Products
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ytsim
ytsim
  • 18 reviews
  • 15 likes

Very dissapointed

published

For the love of God, Budget Pet Products do something about your delivery service and your customer service. I have been ordering from you for years have probably spent in the thousands and yet when I have a problem with the delivery noone wants to help. I gave up after numerous attempts. Oh and please consider ditching Fastway Couriers also. Have to agree with everything that others have said here also. Your prices are very good but unfortunately even that isnt enough to keep me on as a customer, I will now be taking my business elsewhere.

2 comments
Budget Pet Products
Michael C.Budget Pet Products
ytsim
ytsim

Why is it when I contact you by email and by phone multiple times no one can help but as soon as the problem is made public you offer to help?Thanks but no thanks.

Jinie Theodorou
Jinie TheodorouCentral Highlands and Goldfields, VIC
  • 4 reviews
  • 5 likes

Thoroughly disgusted with customer service and dreadful delivery

published
1 comment
Budget Pet Products
Michael C.Budget Pet Products
Lucille
Lucille
  • 8 reviews
  • 10 likes

7days and still waiting.

published

I ordered pet food seven days ago and still it hasn’t arrived. Many excuses from the company, none of which are acceptable. The courier company they use give very basic information about your order. There are many pet food companies online I recommend people shop around because this company give terrible service.

2 comments
Lucille
Lucille

The courier company Fastway is the worst I have ever dealt with. Their office lady is also rude. Why would you let your pet food company be ruined by using an untrustworthy, unreliable courier company, makes no sense???? Day 8 still no delivery!!!

Budget Pet Products
Michael C.Budget Pet Products
Swimmer
SwimmerHunter Region, NSW
  • 15 reviews
  • 13 likes

4 Stars But Tick The Boxes

published

Long time client for special diet dog food.

Excellent dispatch/notification and pricing is generally cheaper.

Only negative is their preferred courier (Fastway). I have to pick the parcel up from their Melbourne depot if not at home when they try to deliver and no prior notification on the delivery day.

Pay “extra” delivery option & choose ‘AusPost’ who provide exact day delivery notification plus local pick up options if you are not home.

1 comment
Budget Pet Products
Michael C.Budget Pet Products

Thanks so much for being a loyal and long-standing customer of the BPP family! Thanks for choosing us for your furry buddies necessities. We thank you for your feedback in regards to postage and will continue to work on this.

problem with delivery

published

ordered a pack of comfortis plus 1st lot went astray not sure why when I rechecked my order ther was a lot of hieroglyphics where my address should have been I did not type this in and can only assume it was a glitch in their system "not happy Jan" but to the companies credit when I contacted them they were very helpful and offered to send a replacement by registered mail so it could be tracked it cost a couple of dollars more but yea !!! it did arrive so now my little fur babies are all dosed up for summer thank you for sorting this out .

1 comment
Budget Pet Products
Michael C.Budget Pet Products
Fʌɱoʋs M
Fʌɱoʋs MAU
  • 3 reviews
  • 3 likes

See below

published
1 comment
Budget Pet Products
Michael C.Budget Pet Products
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Chris
ChrisGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 3 likes

Real bad delivery.

published
1 comment
Budget Pet Products
Michael C.Budget Pet Products
Amanda
AmandaSydney

Terrible delivery

published

Good prices terrible delivery 6 days for delivery by courier that is terrible! Wont be ordering again. Called up and basically said bad luck.

1 comment
Budget Pet Products
Michael C.Budget Pet Products
C.R
C.R
  • 19 reviews
  • 13 likes

Good Company terrible affiliate couriers

published

Sorry to do this budget pet products, but i may never want to purchase from you again. Your courier company fastway has not only disappointed me once but on several occasions. This week was my final straw. Not only was the driver rude and incompetent, but he hit my husband's car and took off!!! Please change your couriers!!!!! It's driving business away from you. I don't pay for items, just to have a terrible delivery service

2 comments
Budget Pet Products
Michael C.Budget Pet Products
C.R
C.R

Order Details sent

Tony
Tony
  • 2 reviews

Everything we need for our hairy babies.

published

We have found that Budget Pet Prducts have our needs covered at very reasonable prices. The delivery being free also helps and there is no time wasted dispatching the order. Thanks team keep up the great work.

1 comment
Budget Pet Products
Michael C.Budget Pet Products

Hi Tony, we appreciate your feedback! Thank you for shopping with Budget Pet Products.com.au

Kapinka
KapinkaBrisbane
  • 23 reviews
  • 23 likes

Not great

published

Big banner says free shipping over $49 but it's actually really expensive shipping if your not in their free delivery area. They used to give free shipping when you spent over $200, that's gone too. So many new online pet companies now that offer better deals, will give budget pet a miss.

1 comment
Budget Pet Products
Michael C.Budget Pet Products

Excellent customer service

published

I have recently been purchasing products from Budget Pet Products and find their delivery times and customer service excellent. Thank you very much.

1 comment
Budget Pet Products
Michael C.Budget Pet Products

Thanks Carol for the awesome review! You're a star! :)
We look forward to continually providing you and your fur family with the best service possible!

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Questions & Answers

Nancy O.
Nancy O.asked
Budget Pet Products

How much is simparica trio

1 answer
Veronika
Veronika

https://www.budgetpetproducts.com.au/new/search/Simparica%20trio/

Denise
Deniseasked
Budget Pet Products

What are your delivery charges please

1 answer
Denise
Denise

Once again
What are your delivery charges please

Meg
Megasked
Online store

Do you do afterpay

2 answers
dottyb
dottyb

Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them

Budget Pet Products
Michael C.Budget Pet Products

Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments

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