Reviewer Photos & Videos
- Online store
Poor Costumer Service - Slow delivery
Paid for 2 x 20kg Meal for Mutts grain free, received one a week later and after 2 weeks the other item is not where to be seen, wrote to costumer service and [Name Removed] wasn’t really helpful and didn’t bother to even resolve anything. After requesting a refund I got told that a return fee will be charged if I proceed with the refund. [Name Removed] didn’t even bother to apologize
Never got my order
Ordered some cat food at 26/03 and it was still not delivered.
Then the support said they would send another batch (that I have to either pay for or help ship the original batch back if it arrives), and fast forward another week now it's 26/04, and still no cat food.
My cat would've starved to death if I had to rely on Budget Pet Products. Would not recommend it to anyone.
Sent Torn Dog Bed blamed me for the Tear
Never will I use this company ever again and I advise anyone to do the same,
Sent me a Torn dog Bed then they blamed me for the tear.
Will be reporting Company.
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Budget uses a courier that does not deliver to a majority of areas and delivers to a depot. Then because the item is undeliverable you have to wait for it’s return for a refund. I would never purchase from this company again.
Poor service review, complicated first order process
Ordered Dog Biscuits online through this store, the company returns a few cents into your account and then charges for the product $118.00, and then sends a text message asking you to respond to their request to action more money on your account. May I add the the amount for the product has already cleared my bank account and still no product. I am appalled and disgusted at this method of payment for online shopping. I have returned their text message asking that they refund the amount paid and cancel the order. Luckily I have ordered the dog biscuits through another supplier. This mob need to get their act together.
I always received excellent service from the BPP online store.
When my little fluffy passed away recently, I had already received a delivery of product.
I requested a refund and received a positive response and also sympathy from the staff.
Within 3 days the funds were returned to my account.
The whole process was quick and easy, and the staff were very understanding.
Their products are competitively priced too!!☺️
Would never buy from here again
Bought a large package of dog food and treats. I usually buy from them every 2-3 months. This time, I had a problem with my order (one of the packets was ripped open and less than half the treats were in the package) and with emails back and forth they concluded that it was a ‘delivery issue’ and they were not going to replace my item.
Questions & Answers
Do you do afterpay
Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them
Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments
Get an answer from our members and Budget Pet Products representatives
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