Reviewer Photos & Videos
Terrible online store - takes several days for first order.
I ordered online and had payment processed by my bank - and then received an email requesting I tell them how many cents had been refunded to my bank - which will take several days!!!
This is why MasterCard SecureCode and Verified by Visa exist.
To add insult to injury, I discovered the products I wanted were cheaper on Amazon (with free shipping with PRIME anyway!)
Pay the extra few cents and use another online store.
Not only are they cheaper, but the service is exceptionally good. Ordered on a Saturday delivered Wednesday before lunch to Melbourne. No other choice for me. Well Done
These people don't understand online shopping
I purchased an order of some urgent supplies for my new dog, only to receive many hours later an email asking for verification of my identity which feels like a really odd concept--and something I haven't experienced in years of online shopping. I had hoped to get these products as soon as possible, but it looks like It'll be a massive delay. I'm going to avoid them in the future.
Disappointed, so solution. time waisted.
Probably an ok company but, as a first time customer I did not know they had such a time wasting method of account verification. ordered on Friday just over $300.00 of Nexgard. They sent me an email asking me to verify a small amount on money sent back to my account before they would send the product. Problem is I lost my credit card the following day and had to cancel it. My account become inaccessible and was now not able to verify the amount. I went to lengths to finally speak with someone they were not able to give me a solution, Come on te...am we are humans we can put a man on the moon. Surely we can make verification simpler that that. I'm still waiting for a new credit card to be sent so I can activate it and only then will I be able to see the tiny amount. PS the nexgard is essentially for Tick protection of working dogs, due in one day, Do they not know ticks can kill a dog in a few hours, this is tick season. We buy 12 months worth and wont risk keeping it longer than that, so buying it again somewhere else means when there product arrives it will be wasted. I don't know of another company online that askes for verification if such a questionable way. They were friendly enough, just unhelpful, and no problem solving skills. I still have know Idea when I will see the product.
I love budget pet products
cannot fault. Good prices, great offers, lovely staff and fast shipping. I really cannot fault! I always go to BPP first before anywhere else.
Sometimes they don't stick my dogs prescription food, seems to sell fast but it isnt their fault.
An inconvenience to order over $300!
I ordered Friday expecting my goods to be dispatched today. Instead I get an email in the afternoon on Monday saying my goods are on hold as I purchased 2 boxes of nexgard $300 total. Asking to check my bank account in a few days to see a refund of a few cents has gone in and to reply with how much. Taking my order to be dispatched next week I'd imagine. If it was fraud I'd expect for a larger amount funds to be deducted $500+. They are the cheapest online but for the hassle I would rather order elsewhere.
Very happy with online service
My recent order was for Bravecto & saw perfect Chuckit balls so bought them too. Always have good service & this order was speedy even with Xmas & Covid difficulty. Thanks.
So easy to order
Ordered and received within 3 days. Budget Pet Products on line is efficient, easy to use and prompt. I have used Budget Pet Products for some years now, never a problem, and will use in the future.
- Online store
Don't deliver and then just ignore you
I ordered a product and after waiting for the delivery, I attempted to make contact via web chat and email. as they do not have a customer service phone contact.
I am still waiting for someone too contact me and for the product. Happy to take your money immediately and then ignore you when there is an issue
Excellent online experience
I was very happy to know I can order online and receive free shipping and not to mention at the best price. I also received my dogs food in two days.
Great experience Budget Pets !!!!
Great ongoing service
Have purchased food for my dog on eight occasions over the last 20 months and an email advice of dispatch has normally been on the same day the order was placed and delivery here in Tamworth not more than two business days later. By far the best online organisation I deal with .
Wonderful customer service
A wonderful experience, I needed to cancel an order and change my address and the help I received was perfect.
Great price for a 20kg bag of dog food.
Ordered on a Sunday and arrived in Adelaide the following Friday from their Gold Coast warehouse.
Very impressed all round and will order again without hesitation.
Terrible customer service they failed me as a regular customer
Terrible customer service and consideration. I went to purchase the prescription food Hills K/D Mobility Kidney + Joint Care, as a regular customer, however the pet food I wanted was out of stock when I went to pay for it at the check out... I corrected my auto-delivery to that day to see if it made a difference and it didn't so I went to buy the same food locally. As I had purchased the food locally, overnight their system tried to charge me (although they had no stock and their checkout wouldn't allow me to progress) and as I had already spen...t my money on my pet's food, I didn't have enough for the auto-delivery charge to be taken as well. They made 4 attempts on my account and as a result, cost me $10 in declined charges. I sent screenshots the next morning along with the of the out of stock notice and decline charges on my account and they said that they had no intention of assisting as they did nothing wrong. I didn't accuse however I requested their assistance. I also then asked if I could receive a discount off my next order and they refused to assist me and closed the service request. No consideration or responsibility for their part of failing their customer. I will no longer shop with Budget Pet Products as their choice is clear that they rather care about saving $10 than to assist a customer for a good outcome. Very disappointing and terrible service from '[name removed]'.
Love ordering on line with Budget Pet Products. Is always great service, quality and delivery. Charlie is also very impressed, especially with the massage brush.
Questions & Answers
Do you do afterpay
Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them
Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments
Get an answer from our members and Budget Pet Products representatives
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