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Budget Pet Products
4.2 from 410 reviews · View Statistics

Reviews

  • Product Quality
    1.0 (6)
  • Return Claim MadeYes · No (22)
  • Shipping
    1.0 (10)
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Conor M.

Conor M.Richmond-Tweed, NSW

  • 3 reviews

no communication on delivery

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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oziek

oziek

  • 4 reviews
  • 4 likes

Poor delivery

published

I placed an order for Moxiclear for cats with this company on 31 December 2020. The item was supposed to have been dispatched from Queensland on the 4 January, have not received the goods today is the 12 January and I still have not received the goods. Notified customer service who advised that it would take up to 10 business days to receive my order. I am in Sydney it does not take 10 business days for an item to come from Queensland to Sydney. In the future I will buy the product from the vet I may pay extra but at least I will have the item immediately. Customer service needs to lift its game.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Terrible online store - takes several days for first order.

published

I ordered online and had payment processed by my bank - and then received an email requesting I tell them how many cents had been refunded to my bank - which will take several days!!!
This is why MasterCard SecureCode and Verified by Visa  exist.

To add insult to injury, I discovered the products I wanted were cheaper on Amazon (with free shipping with PRIME anyway!)

Pay the extra few cents and use another online store.

Incentivised ReviewNo
Return Claim MadeNo
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These people don't understand online shopping

published

I purchased an order of some urgent supplies for my new dog, only to receive many hours later an email asking for verification of my identity which feels like a really odd concept--and something I haven't experienced in years of online shopping. I had hoped to get these products as soon as possible, but it looks like It'll be a massive delay. I'm going to avoid them in the future.

Incentivised ReviewNo
Return Claim MadeNo
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Don't deliver and then just ignore you

published

I ordered a product and after waiting for the delivery, I attempted to make contact via web chat and email. as they do not have a customer service phone contact.
I am still waiting for someone too contact me and for the product. Happy to take your money immediately and then ignore you when there is an issue

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Jennifer Rhynehart

Jennifer RhynehartSydney, NSW

  • 5 reviews
  • 1 like

Shocking online experience

published

Problems logging in /changing password/then after numerous chats it wouldnt let me pay !!!
Makes it very hard to buy anything
Don't waste your time .They really make it far too hard

Incentivised ReviewNo
Return Claim MadeNo
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Jessica W.

Jessica W.

  • 7 reviews
  • 1 like

Timewasters.

published
Shipping
Incentivised ReviewNo
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Taken but took back

Taken but took backSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Worst customer service ever. Do not shop here

published

This business has offered the worst possible customer service ever. It is frankly a surprise they are still trading. I will never shop here again and will tell every pet owner i come in contact with not to use their business

Incentivised ReviewNo
Return Claim MadeNo
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ABC

ABCSouth East Queensland, QLD

  • 15 reviews
  • 28 likes

Impossible to deal with - didnt even send an urgent order in a week because of systems. Would give no stars if possible.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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I Got Scammed

I Got ScammedGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Go elsewhere to get what you want

published

They won’t ship your order until you confirm your account even though you’ve already identified yourself, payed for your order and received an email “confirmation” of your order ? Then when you call the, please call us with any concerns on our 1300 number you get the “sorry due to Covid 19 we won’t take any incoming calls ? What a joke. Save your money go elsewhere.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Chris K

Chris KAU

  • 3 reviews
  • 2 likes

Poor customer service and first order will take days extra

published

Be ready to have your first order delayed by days whilst they dick around with identity checks. Rather than stump up for a normal bank credit card 2FA check they will email you and ask for you to confirm a tiny amount that they have credited to your account. This is meant to be on the first order only. For me being a previous customer they couldn’t find my prior orders (despite me emailing them the email order confo) and then their system didn’t work. That’s an hour I wont get back. I cancelled and purchased from vetsupply.com.au and that order went though in a minute.

Incentivised ReviewNo
Return Claim MadeNo
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KPP

KPPAustralian Capital Territory

  • 7 reviews
  • 11 likes

Do not pay via Paypal if you have multiple payment options in Paypal!

published
Incentivised ReviewNo
Return Claim MadeNo
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Karen Guillesser

Karen GuillesserSouth East Queensland, QLD

  • 9 reviews
  • 5 likes

Beware of auto delivery

published

They sent me a auto generated message on a Saturday informing me of a auto delivery as I couldn't contact them because they don't work on weekends. I sent a message telling them I did not have a auto delivery set up but by the time monday came around they had gone ahead with order and taken money out of my paypal account. I then had to wait for days to have money put back in my account. This all had to be done via stupid on line chats. Very frustrating. Do not have your systems send out messages on a weekend.

Incentivised ReviewNo
Return Claim MadeNo
4 comments
Budget Pet Products
Michael C.Budget Pet Products
Karen Guillesser
Karen Guillesser

The problem is when you send a reminder it's sent on a weekend. I replied but by Monday you have already taken money out. System fail. Don't let it send auto generated reminders on a Saturday.

Budget Pet Products
Michael C.Budget Pet Products

Hi Karen, can you please contact our live chat on our website and we will look into this issue further for you.

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Poor delivery service

published

Ordered a product over a week ago, got confirmation of same day despatch, contacted them 10 days later to discover delivery could be up 2 weeks. Should put note on website that non local delivery due to COVID could take much longer. If I had known in first instance would have bought locally

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products
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Why Do I need to identify myself?

published

The need to identify yourself by noting when a few cents returns to my account just baffles me. I do not do internet banking and would need to contact my credit card provider to do this. What a waste of my time and energy. If I have paid for products then just send it to me or whomever I nominate it to be sent to. I certainly won't waste my time browsing on this site again.
There are so many fishing schemes out there that are similar to this it sets off alarm bells.
Also why would you hide this in your terms and conditions. You could spell out this requirement when you are entering payment details. I sure would have not ordered if this had been made clear.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products
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Andrew

Andrew

  • 2 reviews
  • 1 like

What a waste of time and effort

published

Placed order received confirmation email only to receive a call 2 days later my card had been flagged but customer service said they had their money already!!!!!!
She then said i can pay another transation and email the amount
What A Scam Wonder how long before i get my money back
Web site said orders placed before 11am will be shipped that day another Lie
Im going back to PET CIRCLE where im treated like a customer
Would recommend PET CIRCLE any one wanting to buy pet products on line with ease of transation

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products
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bwareovme

bwareovmeGreater Melbourne (Outer), VIC

  • 4 reviews
  • 6 likes

If you can wait months this is for you

published

Their courier service is terrible ,so buying pet food and medicine is regrettable, since all dispatch from QLD ,it just takes few weeks to get into another states ,
Prefer my local pet store with price matching service !!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products
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Susy

SusyPerth, WA

the longest wait time to receive an order & no response to email follow-up

published

Placed order 6th December.... STILL WAITING and they reckon it'll be 24th Christmas Eve before I receive and that's not guaranteed. I order all my pet products online and Budget Pet charges postage and takes 3 times as long (4 days before an order is dispatched!) then they say another 10 days for post - blame AusPost! Not like Pet Circle who are very quick and efficient plus great prices... sorry but going back to what I know.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products

Hi Susy can you please privately message us your order ID so we can look into this further for you.

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Very unhappy

published

Product never arrived and no contact made despite several emails asking where the product was.. there is no contact number I can call. I’m left spending almost $100 and 2 weeks later nothing!!!

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Budget Pet Products
Michael C.Budget Pet Products
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Prices great, shipping terrible

published

Placed order on 23rd June, received notification of shipping on 25th, parcel still not delivered 3rd July. How is it that I can get a parcel from the US in 5 days, yet a small parcel from the Gold Coast is still not delivered in 8 business days. Get rid of notsofastway couriers. Time to go elsewhere.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
5 comments
Budget Pet Products
Michael C.Budget Pet Products

Hi there,
I have sent you a private message requesting your order ID so I can follow this up for you. Thanks

TST72
TST72

Monday 8th July still no parcel

Budget Pet Products
Michael C.Budget Pet Products
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Questions & Answers

Nancy O.

Nancy O.asked

Budget Pet Products

How much is simparica trio

1 answer
Veronika
Veronika

https://www.budgetpetproducts.com.au/new/search/Simparica%20trio/

Denise

Deniseasked

Budget Pet Products

What are your delivery charges please

1 answer
Denise
Denise

Once again
What are your delivery charges please

Meg

Megasked

Online store

Do you do afterpay

2 answers
dottyb
dottyb

Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them

Budget Pet Products
Michael C.Budget Pet Products

Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments

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