Why Do I need to identify myself?
The need to identify yourself by noting when a few cents returns to my account just baffles me. I do not do internet banking and would need to contact my credit card provider to do this. What a waste of my time and energy. If I have paid for products then just send it to me or whomever I nominate it to be sent to. I certainly won't waste my time browsing on this site again.
There are so many fishing schemes out there that are similar to this it sets off alarm bells.
Also why would you hide this in your terms and conditions. You could spell out this requirement when you are entering payment details. I sure would have not ordered if this had been made clear.
What a waste of time and effort
Placed order received confirmation email only to receive a call 2 days later my card had been flagged but customer service said they had their money already!!!!!!
She then said i can pay another transation and email the amount
What A Scam Wonder how long before i get my money back
Web site said orders placed before 11am will be shipped that day another Lie
Im going back to PET CIRCLE where im treated like a customer
Would recommend PET CIRCLE any one wanting to buy pet products on line with ease of transation
If you can wait months this is for you
Their courier service is terrible ,so buying pet food and medicine is regrettable, since all dispatch from QLD ,it just takes few weeks to get into another states ,
Prefer my local pet store with price matching service !!
Find out how Budget Pet Products compares to other Pet Shops
Know better, choose better.
the longest wait time to receive an order & no response to email follow-up
Placed order 6th December.... STILL WAITING and they reckon it'll be 24th Christmas Eve before I receive and that's not guaranteed. I order all my pet products online and Budget Pet charges postage and takes 3 times as long (4 days before an order is dispatched!) then they say another 10 days for post - blame AusPost! Not like Pet Circle who are very quick and efficient plus great prices... sorry but going back to what I know.
Product never arrived and no contact made despite several emails asking where the product was.. there is no contact number I can call. I’m left spending almost $100 and 2 weeks later nothing!!!
Prices great, shipping terrible
Placed order on 23rd June, received notification of shipping on 25th, parcel still not delivered 3rd July. How is it that I can get a parcel from the US in 5 days, yet a small parcel from the Gold Coast is still not delivered in 8 business days. Get rid of notsofastway couriers. Time to go elsewhere.
Absolutely 100% Disappointed
I ordered from budget pet last Thursday. Was very impressed with the prices. Put through a large order as we are going overseas and family members are going to be looking after our fur babies. Needed the products here this week. Have not heard a word. Contacted them this morning. Apparently they put a few cents back into your account to make sure its not fraud, which I knew nothing about. The website says your order will be put through once the monies have been cleared. The money had been cleared still no sign of the products. Phoned t...hem this morning order on hold, will not be getting it this week. I have asked for a full refund and have been advised I will get that and they will be calling me back today, hopefully this morning "if no-one is in a meeting". I am thoroughly disgusted. I normally order from Pet Circle and though I would give these guys a try. Very Very Disappointing.
Terrible response to food that made five cats sick
I used to give them 5 stars till I bought a tray of Ziwi Peak cat food that made five of my cats sick. I emailed Budget to let them know. Rather than read my email properly which indicated plural cats were vomiting within 30 minutes of eating it, they read it to be one cat. I got a condescending response suggesting my cat had a sensitive stomach. They suggested returning 70% of the tins or donating them to a cat rescue organisation. As an ex-rescuer, I was shocked they suggested such a thing. I was more concerned with them getting rid of a bad batch of food.
I had spent hundreds of dollars during the last year with them as I have a multi-cat household. To be treated like I was after a freebie was disgraceful. No more business from me!
Questions & Answers
Do you do afterpay
Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them
Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments
Get an answer from our members and Budget Pet Products representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.