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Impossible to deal with - didnt even send an urgent order in a week because of systems. Would give no stars if possible.
Unbelievable company systems. We ordered a medical product that we needed urgently, and let them know. The following week they emailed to explain they always put a few cents into your account to make sure it is a real account. The payment for the product had been made the previous week. I asked if it had been sent, which it hadn't. We purchased through an Australian registered company, and I suggested they look up the ASIC website, or our website to make sure we are real. That 'wasn't their system'. We also put thousands through large suppliers..., any of whom they could have called to verify. Would never, ever use these again or recommend. They need to ask their customers if a multi-week delivery around is acceptable in this day and age when good companies like the Vet Shed can get stuff to you pretty well overnight. Ended up asking for a refund. I am now told that will also take days.
- Online store
New brand Royal Canin Anallergenic causes diarrhoea
Unfortunately my wolfhound has had an allergic reaction to the new brand of Anallergenic dry food biscuits. The previous brand purchased from our local vet 3 weeks ago caused no diarrhoea at all and a girl was finally back to herself after a long dietary trial. The only relapse came from purchasing the new branded Anallergenic biscuits from this site. We stopped the biscuits and the diarrhoea stopped. We will now be going back to purchasing directly from our local vet. Dissatisfied and disappointed. Will be seeking a refund.
PayPal - second time I have tried to purchase using paypal which 5 months later is STILL not working
5 months ago I tried to buy a flea treatment online and the payment via paypal (after I had authorised on the paypal site) did not go through so I had to contact them and waste time finding out that "for some customers" paypal is not working. Apparently their IT department looking into it. Now I find the same thing 5 months later and they are still looking into it. I want a simple quick purchase not to have to contact them to try and sort out an email with a paypal link! Over it will not bother to use them again.
beware of this dodgy company
This online shop seems to be taking advantage of the covid 19 situation and advertising exceptionally cheap deals, and when you purchase these deals, this online shop takes your money and will not send your purchase. The evidence I have is they say I need to approve my account, I question this, they then say the credit card is fraudulent, yet they take your money.
Further investigation shows this is not a company and doesn't have a telephone number. I think they are deceiving the public
I have also downloaded the Terms and Conditions, this does not mention approving accounts anywhere as the first email suggests..
**** Be aware and not purchase from this dodgy online shop, buy elsewhere that is safe********
Go elsewhere to get what you want
They won’t ship your order until you confirm your account even though you’ve already identified yourself, payed for your order and received an email “confirmation” of your order ? Then when you call the, please call us with any concerns on our 1300 number you get the “sorry due to Covid 19 we won’t take any incoming calls ? What a joke. Save your money go elsewhere.
Poor customer service and first order will take days extra
Be ready to have your first order delayed by days whilst they dick around with identity checks. Rather than stump up for a normal bank credit card 2FA check they will email you and ask for you to confirm a tiny amount that they have credited to your account. This is meant to be on the first order only. For me being a previous customer they couldn’t find my prior orders (despite me emailing them the email order confo) and then their system didn’t work. That’s an hour I wont get back. I cancelled and purchased from vetsupply.com.au and that order went though in a minute.
Do not pay via Paypal if you have multiple payment options in Paypal!
I made the mistake of purchasing a product over the weekend, and set up an auto-renewal for said product, then elected to pay with Paypal. I expected that like any other reputable online retailer, Budget Pet Products would send me off to the Paypal site where I would have to log in, and choose my preferred payment facility. No such luck. Budget Pet Products just went straight to my Paypal account without any further input from me (no logging in, no choosing preferred account/card) and took their money from my USD currency account. It is going ...to cost me far more than the price of the product to replace that USD amount. In looking further into this company, I discovered it is in Queensland - and doesn't that explain plenty? I left Queensland many years ago because I could no longer cope with their narrow view of the world and everyone in it. It does not surprise me in the least that this Queensland 'company' would never ever stop to wonder if someone had more than one bank account.
Beware of auto delivery
They sent me a auto generated message on a Saturday informing me of a auto delivery as I couldn't contact them because they don't work on weekends. I sent a message telling them I did not have a auto delivery set up but by the time monday came around they had gone ahead with order and taken money out of my paypal account. I then had to wait for days to have money put back in my account. This all had to be done via stupid on line chats. Very frustrating. Do not have your systems send out messages on a weekend.
- Online store
Poor delivery service
Ordered a product over a week ago, got confirmation of same day despatch, contacted them 10 days later to discover delivery could be up 2 weeks. Should put note on website that non local delivery due to COVID could take much longer. If I had known in first instance would have bought locally
Why Do I need to identify myself?
The need to identify yourself by noting when a few cents returns to my account just baffles me. I do not do internet banking and would need to contact my credit card provider to do this. What a waste of my time and energy. If I have paid for products then just send it to me or whomever I nominate it to be sent to. I certainly won't waste my time browsing on this site again.
There are so many fishing schemes out there that are similar to this it sets off alarm bells.
Also why would you hide this in your terms and conditions. You could spell out this requirement when you are entering payment details. I sure would have not ordered if this had been made clear.
Faulty Products! That’s not our Problem.
Purchased some Pet Toys (Kong) from Budget Pet Products, that were on clearance. When I received these, they fell apart within minutes of my pet playing with them. I’d purchased these from another pet store before and knew this wasn’t right. The inner material also fell apart as I rubbed it. Took photos and contacted Budget Pet Products, they did not want to know about it. Was told that they do not sell anything faulty and it is not their responsibility if there’s a problem with the product. Was told that I needed to contact Kong directl...y. !! But isn’t that their job as the seller and company that I directly purchased from? Didn’t realise the rules changed for just this company. Will NOT be purchasing from them ever again. Other pet stores will match their online prices and look after customers if there is a problem with a product. Budget Pet Products get away with this disgusting customer service because they are an online store and don’t have to face their customers Did not offer a return or even to look at products. Was dismissed with emails and option given ‘You need to contact the manufacturer’
What a waste of time and effort
Placed order received confirmation email only to receive a call 2 days later my card had been flagged but customer service said they had their money already!!!!!!
She then said i can pay another transation and email the amount
What A Scam Wonder how long before i get my money back
Web site said orders placed before 11am will be shipped that day another Lie
Im going back to PET CIRCLE where im treated like a customer
Would recommend PET CIRCLE any one wanting to buy pet products on line with ease of transation
If you can wait months this is for you
Their courier service is terrible ,so buying pet food and medicine is regrettable, since all dispatch from QLD ,it just takes few weeks to get into another states ,
Prefer my local pet store with price matching service !!
they said i could cancel at anytime but they have made it very very difficult, $40 a month and the easiest way to stop it was to contact my bank.
do not subscribe to any other there monthly products!
the longest wait time to receive an order & no response to email follow-up
Placed order 6th December.... STILL WAITING and they reckon it'll be 24th Christmas Eve before I receive and that's not guaranteed. I order all my pet products online and Budget Pet charges postage and takes 3 times as long (4 days before an order is dispatched!) then they say another 10 days for post - blame AusPost! Not like Pet Circle who are very quick and efficient plus great prices... sorry but going back to what I know.
Product never arrived and no contact made despite several emails asking where the product was.. there is no contact number I can call. I’m left spending almost $100 and 2 weeks later nothing!!!
Would never buy from here again
Bought a large package of dog food and treats. I usually buy from them every 2-3 months. This time, I had a problem with my order (one of the packets was ripped open and less than half the treats were in the package) and with emails back and forth they concluded that it was a ‘delivery issue’ and they were not going to replace my item.
Prices great, shipping terrible
Placed order on 23rd June, received notification of shipping on 25th, parcel still not delivered 3rd July. How is it that I can get a parcel from the US in 5 days, yet a small parcel from the Gold Coast is still not delivered in 8 business days. Get rid of notsofastway couriers. Time to go elsewhere.
Absolutely 100% Disappointed
I ordered from budget pet last Thursday. Was very impressed with the prices. Put through a large order as we are going overseas and family members are going to be looking after our fur babies. Needed the products here this week. Have not heard a word. Contacted them this morning. Apparently they put a few cents back into your account to make sure its not fraud, which I knew nothing about. The website says your order will be put through once the monies have been cleared. The money had been cleared still no sign of the products. Phoned t...hem this morning order on hold, will not be getting it this week. I have asked for a full refund and have been advised I will get that and they will be calling me back today, hopefully this morning "if no-one is in a meeting". I am thoroughly disgusted. I normally order from Pet Circle and though I would give these guys a try. Very Very Disappointing.
One of the main ingredients is toxic to dogs
I purchased the "Aquadent water additive for cats and dogs" in good faith thinking that Budget Pet Products would have done their due diligence. Imagine my shock to find that one of the main ingredients , Xylitol is toxic to dogs. I wrote to express my dismay and all I got was a paper that had been financed by a manufacturer of a similar product stating that after a two week period there appeared to be no ill effects to animals. Well that is not sound science for the long term and the product has not been tested at all on cats, ever, yet is des...cribed as being suitable for cats and dogs. I wrote to them again to explain why the study that was given to me was not based on sound unbiased science, but have not received a response. The website is pretty good to purchase products, don't get me wrong, but their lack of duty of care to the animals they are meant to serve is disturbing, due to the lack of regulation in selling animal products, they are not legally liable if anything happens to the animals who use their product.
Questions & Answers
Do you do afterpay
Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them
Budget Pet Products
Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments
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