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Price cheap , but delivery so slow, stuff so useless!!
Purchased dog food last week today Thursday still hasn't received parcel . Stuff absolutely hopeless . Not happy with service at all
Product cheap and delivered fast but a rip off fake that didnt work...
Dont bother, if you complain they will brush you off.
They just take the money.... Will never buy from them again.
- Budget Pet Products
Frontline Plus Cat Spot On Does Not Work! Fighting Budget Pet Products For Full Refund
I recently ordered a 12 week supply (at $99.00) of Frontline Plus for cats from Budget Pet Products, only to find that the product, did not work at all. I contacted Budget Pet Products and was told to ring the maker of the Product (Merial) This didn't happen in the first instance because the number that the representative gave me, was disconnected? (One has to wonder how Budget Pet Products, managed to keep in touch with the supplier, considering they did not even have a valid phone number for them, on hand?) After getting the right phone numbe...r, I got a response from Merial, which was basically to go take a flying leap, as their was nothing wrong with their product (several hundred complaints on the internet from disgruntled customers around the world, appear to tell a different story?) I contacted Budget Pet Products back, and was told more of the same ( they would contact Merial) and work out a solution? (I already told Merial what the solution was that I wanted, (to be fully refunded for the monies I spent) the Merial representative stated that this would not happen, because quote/unquote, the product does not work where i live (South Australia) and that in order for Frontline (Plus) to be effective, i have to treat my ENTIRE surrounds. (Including the quarter acre scrub block i live on and the surrounding 100km of sand dunes (in each direction) that circle my home, for fleas! When i emailed Budget Pet Products back, (when they did finally respond) I was told that I should contact the Australian Medical and Veternarians Product Licencing Board, as this now was apparently their problem? (Go figure????) Fed up with Budget Pet Products continual and evasive action (Where every other person was responsible for my product not working, EXCEPT the seller of the product) I uttered the magic words (CONSUMER AFFAIRS COMPLAINT), and was offered (though in a rather disgruntled fashion) a refund for the monies i paid (which at this point in time, i still have yet to see?) Budget Pet Products, I work for the money i earn, and maybe $99.00 doesn't mean a lot to you, but it is to me. As i stated to your representative, don't sell a product that has pages and pages of online complaints from customers around the world, stating it does not work, and ALSO KNOW YOUR OWN LEGAL AND CONSUMER CONTRACTUAL OBLIGATIONS AS FAR AS THE CONSUMER CREDIT CODE OF THIS COUNTRY IS CONCERNED. AND FINALLY, DENIAL IS NOT A RIVER IN EGYPT!
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Questions & Answers
Do you do afterpay
Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them
Budget Pet Products
Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments
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