Poor customer service
As I hadn’t received my order after nine days I phoned customer service to see what has happened to my order, I was promptly told delivery takes up to 10days, as I was waiting on worming medication for my cat, I was concerned how much longer did she think it would be. The customer service person was very abrupt and kept saying it takes up to 10 days for delivery, their website says 1-2 days for despatch and it doesn’t take 10 days for delivery to Sydney. Very disappointed with budget pet products, if your customer service people can’t be more helpful and polite to your customers think about replacing them, I won’t be buying off you again.
Have had good dealings with this company in the past but you need to check their pricing with others before buying. Last week Budget Pet Products (Good Friday deal) wanted $200.72 for 2 Advocate dog flea 10-25 kilos (6 pipets). It seemed pretty steep so I checked and found identical from Vet Products Direct for $170.76 delivered. This is a 15% difference...too big to ignore.
Placed order and it was not delivered. The company feels once it is put in the post it is the end of their responsibility! Two weeks. Still waiting. Poor service
Is it really fast?
Ordered last weekend and it still hasn’t arrived. Disappointed because everyone said that shipping is fast when i know other online pet product stores could do it within two days. :/
Very disappointed that after placing and order & taking my money, I was then asked to supply information in exactly the same way that we are warned against for phishing scams. Company needs to devise a better protocol.
However when I phoned to verify that they are a real company, the staff member I spoke to was sympathetic & helpful.
Don't waste your time and money!
Been ordering from them regularly, but now realising how poor the customer service is, I will look for a different company! After moving, i ordered again and updated my delivery address and wrote a message to ring a neighbour and leave it in the building! Somehow they were able to get my message but not my updated address and delivered it with to my old address and gave it to the building manager which is only there during business hours (while I'm working). I understand mistakes can happen and spoke to someone and have them my address again. M...oments later I'm receiving an email telling me to contact fastest!!!! After calling them back, she suggests me to ask the building manager to leave the package outside and I should be going there after work to pick up my 20 kgs order and get a taxi home!!!! Didn't try to organise a new deliver from old apartment to the new, just washed their hand off not caring if I received the product or not! Ohhh well thanks Budget pet products for the great service, won't order again and will make sure to tell about your great service to my dear pet lover friends!!!! I would have been better if I have donated the money!
Okay service, even worse delivery times
I originally started ordering off Budget Pet Products as they do offer the best prices for BlackHawks dry food. This is great I thought, we can still get our dogs the best food and save some cash; however, the delivery time is extremely slow - it took up to 9 days to receive the food.
The first time we ordered the delivery time was 5 days; however, the driver did not leave the parcel unattended like I had specified and agreed for on the website. After contacting the driver (via text message), I was told the item would not be delivered for ano...
OK as long as you never move
Ordered a collar for my dog, put in my new address, but they ended up shipping to a very old address, and it was returned. There is no way in their system to change your address. You can add a new one, update, think you are having it sent to the address you put in, but it will always default to the very first one you put in. No option for removal of an address once you've put it in. So good deals to be had.... as long as you never move from the original address you created your profile with. They care not to solve the problem.
great services but pathetic website
I have used this company for about 2 years and have found their prices good and their delivery is fast and efficient. Unfortunately, they have had problems with their website for a few months which they still have not rectified. Their site locks up, the shopping cart is inaccessible and I have experienced the problem on several web browsers. Their phone service is not much better. At 9.46am I got a message saying that they don't open before 9am. This could be due to QLD time difference with daylight saving. Until they improve their shopping experience I would suggest you look elsewhere
Great service until something goes wrong!
I had been very happy with the prices and delivery of my orders from Budget Pet Products; until I ordered something that didn't work properly. I sent an email comment/feedback (from their website which I have used previously and always had a response) about the product and asking what they could do for me because it didn't work. Nothing!! Absolutely no response. So from that I deduce that BPP are very happy to take my money and provide products so long as I don't complain or have a problem. Not a very good way to run a business in my book and shows very poor customer service.
Sorry we live in WA
Wow, shocking we have to pay over $50 in shipping when we can buy the product here. We get punished for being in WA. I think that is very sad.
Yes i get you pay shipping but it shouldn't be so much. You would lose so many WA customers.
Very disappointed. I will not buy from your company
Questions & Answers
Do you do afterpay
Hi you would have to ask Budget Pet Products as I am only a customer they usually have a list of payment options at their checkout or maybe just message them
Budget Pet Products
Hi Meg we don't sorry but we do offer Zip Pay which is an alternative and offers the same payment instalments
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