PROOF OF IDENTITY???
Seriously wondering why anyone would have to prove their identity when they have just paid $300.00 into BPP's bank account for products they have not yet received - as your punishment for that is that your order is being placed on hold! Really annoying. And I refuse to click on all kinds of links to see a so called explanation.
After 4 days the issue has been resolved and I did receive the products in good condition.
Great Service But No Reply/Response With Return (Order #1735929)
I purchased from Budget Pet Products and they were extremely helpful with my order, but the harness I got was too big and I contacted them and sent it back as per their return procedure. I still have not received any response from Budget Pet Products and no help with a refund or exchange..
Happy they resolved an issue that we were not happy with hopefully the purina cat food
Purchased will go back to the original one from America not France.
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Slow delivery to Melbourne
Placed an order on March 29. The website advised there would be a delay due to Easter but didn't expect it to take so long. It is now 10 days and had to buy more dog food here. I was notified the order was dispatched on Thursday April 5. In hindsight it is kind of crazy to be ordering dog food from Queensland to Melbourne and should have shopped locally.
Shipping times too slow
I have previously bought small items from this company and delivery times have been slow as they have been sent by regular mail. I recently purchased an 8kg bag of dog food. It is now 7 days since it was ordered and paid for and it still has not arrived. Budget Pet Products advise they ship within 2 days and they did meet this goal. The courier company they use advises it takes 2 days to ship from QLD to Melb. It was shipped late afternoon on the 2nd day after purchase. It has been in Melb since 10am yesterday - 5 days later. Feeling quite disappointed in this shipping service.
Amendment- this product finally arrived at 4:30 pm on the 7th day.
Like Everyone has said BUT
I had been a customer of Budget Pet Products for 2 years and largely agreed with all the excellent reviews. UNTIL I decided to do a shop around for once and I found the same product $5.00 cheaper on Ebay. Naturally this is fine, except the supplier was Budget Pet products. My assumption was/is that I was getting the best price from the website.......this was NOT the case. You will need to make up your own mind on this topic. I closed my account and am now ordering elsewhere that ONLY sells via their website as their cheapest price.,
Questions & Answers
Why do you partner with Aramex for shipping product to consumers when Aramex are unreliable? I will be reluctant to buy from Budget Pet Products in the future due to problems with Aramex.
Get an answer from our members and Budget Pet Products representatives
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