- Online store
Delivery/getting products out - non-existent
States posted 1-2 business days from payment, paid on 2/5/2021 (Sunday), phoned on Wednesday still had not posted. As of today still no package, tracking says next week to that is 15 days after paying (and that is if it arrives on Monday). Not acceptable. Not happy. Too bad if you needed in a hurry. First time using, never again.
Poor customer service
As I hadn’t received my order after nine days I phoned customer service to see what has happened to my order, I was promptly told delivery takes up to 10days, as I was waiting on worming medication for my cat, I was concerned how much longer did she think it would be. The customer service person was very abrupt and kept saying it takes up to 10 days for delivery, their website says 1-2 days for despatch and it doesn’t take 10 days for delivery to Sydney. Very disappointed with budget pet products, if your customer service people can’t be more helpful and polite to your customers think about replacing them, I won’t be buying off you again.
Big range, non budget shipping at times
Personally nothing all that bad to say about them, variety of stuff that other online retailers don’t stock, I just personally wouldn’t call them Budget. Even if stuff is cheaper the delivery fees will often make it the same price or you’ll die when you see the cost.
I checked the shipping cost for a friend as her food was indeed cheaper, the cost was over $30+, making the food more expensive than the other online shop.
I’ve had to contend with $15 shipping fees as well, considering the many opposing online stores featuring free shipping ab...ove $20-50-100 depending on the store, they really need to step their game up. Especially if they ever want to be considered actual Budget like their name suggests. Will remove a star for expensive shipping fees actually and change title.
Have had good dealings with this company in the past but you need to check their pricing with others before buying. Last week Budget Pet Products (Good Friday deal) wanted $200.72 for 2 Advocate dog flea 10-25 kilos (6 pipets). It seemed pretty steep so I checked and found identical from Vet Products Direct for $170.76 delivered. This is a 15% difference...too big to ignore.
Budget pet Products
I find this store quite expensive.
They do have a large range of products
They do have a few good sales which bring them down in line with other stores.
I have purchased from them before and there delivers time isn't to bad.
Placed order and it was not delivered. The company feels once it is put in the post it is the end of their responsibility! Two weeks. Still waiting. Poor service
Is it really fast?
Ordered last weekend and it still hasn’t arrived. Disappointed because everyone said that shipping is fast when i know other online pet product stores could do it within two days. :/
The products are Reasonably priced and they stock what I need for my pets. The only issue I have is with the Delivery service fast way Couriers, this company is pathetic.
Please change couriers
- Online store
First time customer
Our cat needs Prescription Diet Kidney Care wet & dry food which is only available from three different Veterinary Practices, very frustrating travelling around. A friend recommended that I try Budget Pet and I am very happy that I can get exactly what I want, better prices and home delivery. All I have to do next is get my reordering times sorted out but I'm sure Budget Pet will help me out.
- Online store
I'm reasonably happy
I'm really happy with Budget Pet Products, so far I have only bought twice from them. They have really fast dispatch, & a tracking system that seems to work well. Unfortunately their couriers let them down a little, they aren't terrible, but they could be better. The office doesn't seem to communicate too well with their drivers. I had a yarn to the driver on my last delivery & he was really helpful, so next time I'll probably bypass the office & just talk to the driver about where & when to meet for a pickup. I would have given Budget 5 stars if not for the courier service.
4 Stars But Tick The Boxes
Long time client for special diet dog food.
Excellent dispatch/notification and pricing is generally cheaper.
Only negative is their preferred courier (Fastway). I have to pick the parcel up from their Melbourne depot if not at home when they try to deliver and no prior notification on the delivery day.
Pay “extra” delivery option & choose ‘AusPost’ who provide exact day delivery notification plus local pick up options if you are not home.
problem with delivery
ordered a pack of comfortis plus 1st lot went astray not sure why when I rechecked my order ther was a lot of hieroglyphics where my address should have been I did not type this in and can only assume it was a glitch in their system "not happy Jan" but to the companies credit when I contacted them they were very helpful and offered to send a replacement by registered mail so it could be tracked it cost a couple of dollars more but yea !!! it did arrive so now my little fur babies are all dosed up for summer thank you for sorting this out .
Everything we need for our hairy babies.
We have found that Budget Pet Prducts have our needs covered at very reasonable prices. The delivery being free also helps and there is no time wasted dispatching the order. Thanks team keep up the great work.
Excellent customer service
I have recently been purchasing products from Budget Pet Products and find their delivery times and customer service excellent. Thank you very much.
The company work with a poor delivery service called FASTWAY.
The company dispatch my order within 1 -2 days however the actual items never got deliver by Fast Way over a week. I have to call Budget Pet customer service and ask the company to deal my matter with the delivery company.
Finally Budget Pet called me and promised to resend my item again using Post Office express and I hope I get my item by end of this week.
Questions & Answers
Why do you partner with Aramex for shipping product to consumers when Aramex are unreliable? I will be reluctant to buy from Budget Pet Products in the future due to problems with Aramex.
Get an answer from our members and Budget Pet Products representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.