Package Damaged and Returned to Auspost
The postie came with a leaking package which I refused to sign for, totally Ausposts fault for disregarding the huge Fragile sign on the package but they won't take responsibility, so at the end of the day the customer is the only one losing out.
I emailed Bulk Powders with my order number and details and got no response. The postie informed me the next day that they were returning it to the sender so I am without the goods and out of pocket with no communication from the Bulk Powders. I had to re-order and spend more money. I'm crossing my fingers that this time (with insurance) the product arrives intact and I have not wasted my money again.
Average Product & Poor Customer Service
I have ordered protein powders from this company a couple of times before & was happy with the delivery & product. This time I ordered BCAA powder in addition to my protein powder & received it promptly. No issues so far. Upon trying the BCAA powder, I found that the mixability & taste of the product wasn't good at all & emailed their customer service enquiring about their returns process. All I wanted was a store credit so I could choose a different product instead of the one I received. The rep [name removed] who replied back was least helpful & tried to fob off responsibility saying the product was better tasting than the raw version & I should give that a try! Although, I clearly mentioned that I wasn't happy with the product, he made no efforts to address my concerns & didnt even bother replying when I mentioned that I was disappointed with their service.
I have shopped with other supplement companies (AminoZ) that happily take back products (they paid for return shipping as well) & provided refunds when I haven't been happy with a purchase. I guess I'll go back to ordering with them in future.
No free gift
I deliberately ordered a lot so as to get the free gift & I never got it. Really angry at this false advertising!
One of the products was contaminated with bits of plastic. I emailed them to inform them but never heard back.
Not buying from them again.