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Bull18 Cleaners

Bull18 Cleaners

1.8 from 92 reviews

Reviews

1.8

92 reviews
5
(16)
4
(1)
3
(1)
2
(3)
1
(71)
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Koa W.

Koa W.Greater Melbourne (Inner), VIC

  • 3 reviews
  • Verified customer

Terrible service and even worse customer service!

published

Went through the company to get a end of lease clean, post the clean the agent went through and sent a list a mile long that they hadn't cleaned. I then had to chase up with over 15 calls and over days and days not to mention emails. Everyone I spoke to promised me call backs or emails confirmations within time periods that never once happened to which I had to chase up again and again.
Its not hard to give good customer service... if you're saying you will do something follow it up and actually do it. If you're going to offer guarantee service and then not deliver you better fix it asap and not have your customer spending days and days/hours on hours to get a solution. still waiting for a final email confirmation...

Alix Watkins

Alix WatkinsGreater Melbourne (Outer), VIC

  • Verified customer

Pardeep and Parwinder

published

Pardeep and Parwinder spring cleaned my house. Vacuumed, moped, cleaned windows, kitchen, bathrooms, laundry and bedrooms. Excellent job. I was particularly impressed by their work on the oven. I'm very happy to recommend them to others and will definitely call them the next time I need this cleaning service.

Jaimee Macintyre

Jaimee MacintyreGreater Melbourne (Inner), VIC

  • Verified customer

DO NOT BOOK THIS COMPANY

published
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  • Verified customer

Do not book this scam company. They are illegitimate and in no way professional cleaners.

published
  • Verified customer

Do not trust these people at your property

published

Staff are really rude, and demand payment up front. Their cleaning is pathetic and I ended up cleaning the property myself. It appears to be these people are only interested in taking your money.

I wish I had never contacted this company.

Imran S

Imran SGreater Melbourne (Metropolitan), VIC

  • Verified customer

Definition of Dodgy, Avoid at all Costs!

published
Richard

RichardGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

SCAMMERS

published

These guys are scammers, will pressure you to put in a deposit then won't refund if you cancel after so many calls requesting to do so.

They go by the name 365 Cleaners also, to avoid being caught out

ashok k.

ashok k.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Don’t buy headache

published

This is how they operate.. quote less at start.. find reasons to increase the price once they are at the property..leave you with uncleaned property..they can’t clean stuff.. I had to rectify the mess they left by engaging another cleaner..DONT BUY HEADACHE

Toni-Jo M.

Toni-Jo M.Greater Melbourne (Metropolitan), VIC

  • Verified customer

One start is to much!!!

published

After trying to get in contact with them about my bond clean they told me to late so sorry. When asked them why I got no reply DISGUSTING! DONT USE!

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Nina

NinaGreater Melbourne (Outer), VIC

  • Verified customer

Beware - Bull18 also trading as 365 Cleaning

published
  • Verified customer

Joke of a company

published

Horrible experience. The team did a terrible job cleaning asked them to do it again, they did but it didn’t get any better. Steam cleaning was a joke, walls weren’t wiped, oven still dirty, bathrooms disgusting. Left it worse then when they started. Called more than 15 times to speak to management, kept going around in circles. Half a dozen emails left unanswered. Wouldn’t give any sort of refund. Complete con artists. Went to the address of the “office” didn’t even exist. Have told all my friends about this and would NEVER recommend. Joke of a company.

Nil

NilGreater Melbourne (Inner), VIC

  • Verified customer

Damaged property and unprofessional

published
Freppi

Freppi

  • 2 reviews
  • Verified customer

Horrible Company with Terrible Service

published

I booked an end of lease clean with Bull18. On the phone they told me they only have very few spots remaining, when I mentioned I could go ahead I was allowed to pick "any time", in other words it started with a lie.
Once the cleaners arrived they managed to damage with property and broke handles and holders and did not tell me. They threw away the broken parts.
I did not pass my final inspection and they refused to come back out or even tell me about the broken parts and what they did.

DO NOT USE THIS COMPANY if you would like your bond back.

  • Verified customer

Excellent job!

published

We booked an end of lease cleaning with carpet steaming for our 1 bedroom apartment. Rishav and Rahul did an excellent job in cleaning and they displayed professionalism and positive attitude. We are very happy with the service.

  • Verified customer

The WORST cleaning company!

published

I would give it no star if there was this option. We booked Bond back cleaning service. Our agent was not happy with the result and we tried to contact with Bull18 service hotline, very poor communication, they were just pushing us to different department and refused to give us an answer.

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Disgusted

DisgustedGreater Melbourne (Inner), VIC

  • Verified customer

Pathetic excuse for a company

published

Firstly they don't clean at all.
Then the re-clean was delayed and the cleaners did not return the keys when asked for two days.
1000 phone calls and emails where Bull18 refused a refund. They read off a script and cannot explain anything.
The keys weren't returned leaving the agent with a new tenant and zero keys , meaning i get charged rent for no keys being returned.
Refused a refund.
Going to ACCC.

Dissatisfied customer

Dissatisfied customerGreater Melbourne (Outer), VIC

  • Verified customer

Very disappointed.. beware..

published
Devy D.

Devy D.Greater Melbourne (Inner), VIC

  • Verified customer

Average job

published
  • Verified customer

Do not book them!!!!!

published

I had a list of jobs for the cleaners to do that was quiet basic to finalize an end of lease clean. I came back 2 hours later NOTHING from the list was done. As I had to hand the keys back soon I got down on my hands and knees and did most of it with them to get it done. I was injured at the time recovering from a disc bulge and injured my back again and was in tears and the cleaners just left me there. The company won’t stop harassing me for payment I told them I won’t pay for a job not done and they are demanding it. Do not book them ever!!!!!

Jincy C.

Jincy C.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Very bad.. please dont take any service

published
  • +1
2 comments
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Jincy C.
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Questions & Answers

LLong

LLongasked

How do you verify that the positive reviews here are from actual customers and not the people from Bull18? I have doubts as to the efficacy.

3 answers
April P.
April P.

I notice that no one has bothered to respond to this question. It seems clean to me that the positive reviews are faked. After all, all they need is an email address. I see no evidence of great jobs where as there are a lot of pictures of horrible results,

greg r.
greg r.

I agree with you there

Nina
Nina

I noticed also that those 5 star reviews have similar grammatical errors and some awkward expression, suggesting that they've been written by the same person. Shameful that they have to fake their positive reviews. The photos and real reviews tell the truth.

Get an answer from our members and Bull18 Cleaners representatives

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