Bunnik Tours

Bunnik Tours

 Verified
Bunnik Tours
4.2

96 reviews

PositivevsNegative
78% · 7515 · 16%

Trip Completed Yes · No
Transparency
3.8
Customer Service
4.0
Ease of Booking
4.2

Reviews

96 reviews
Molly King
Molly KingSydney, NSW
 
Transparency
Customer Service
Ease of Booking
Chris
ChrisSydney, NSW2 posts
 

In country tour operator saved the day - Namibia, Botswana & Victoria Falls

I was extremely disappointed with Bunnik's performance in cancelling their Mexico/Day of the Dead/Cuba tour, then offering a shorter Mexico tour at a similar time but at greater cost and finally being unable to tell me what seats they had booked on my flights to and from Africa for the Namibia/Botswana/Victoria Falls tour. This was totally unexpected given the wonderful experience we had with Bunnik pre-COVID on their Northern Italy/Slovenia/Croatia trip. Next time I will deal directly with a top in-country tour operator and book flights myself. What saved the Namibia/Botswana/Victoria Falls tour was the local expertise of Gottfried Ekandjo who superbly organised and presented the many wonders of Southern Africa. Show details
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Customer Service
Ease of Booking
David H.
David H.Metropolitan Adelaide, SA2 posts
 
nk15
nk15Greater Melbourne (Metropolitan), VIC5 posts
 
Martin Oakley
Martin OakleySydney, NSW
 

Japan Discovery 2023

Yumi was a great tour guide: helpful, caring, knowledgeable and went out of her way to ensure welfare and enjoyment of the whole group. Thank you so much, Yumi.
The small group aspect maximised opportunity to engage with everyone.
Linda & Martin Oakley Show details
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Customer Service
Ease of Booking
Grant
GrantSouth East Queensland, QLD6 posts
 

Tasmania Tour

Great tour with very considerate and professional tour guides and coach driver. Recommended. Show details
Jetsetter
JetsetterSydney Surrounds, NSW121 posts
 

NOT A RELIABLE COMPANY

Our travel agent recently booked us on our first Bunnik tour. The next day we received an email saying Bunnik had cancelled the tour. No money had changed hands and we won't try to get on a Bunnik tour ever again. Show details
Cheryl C.
Cheryl C.2 posts
 

No customer care

Don’t book with this company if there’s a chance you’re unable to travel due to covid. I recently got covid 1 week before departure for Northern Spain and Portugal, and had to cancel. Travel insurance don’t cover if you get covid at home, only while overseas. Fortunately I managed to have my flight costs refunded, and Bunnik eventually gave me approx 20% of my payment back. Never once did they offer me a credit/part credit on future travel. They don’t seem to care about their clients at all. Show details
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Customer Service
Ease of Booking
Frank
FrankVictoria5 posts
  Verified

Refund

Do NOT use this company they are very expensive and do not refund the full amount of your money even after they cancelled your trip due to Corona virus, they keep 25% or offer you a voucher to rebook your trip, for the money you have paid but if you rebook, the price has gone up even though they kept your money for years. BUNNIK you are a disgrace. Show details
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Ease of Booking
Stephen M.
Stephen M.Sydney, NSW2 posts
  Verified

Refund Policy

We had a similar experience, Bunnik kept 25% of the cost of a tour they were subsequently unable to provide under our contract with them. I understand ours was just one of 25,000 complaints received by the ACCC. While ever there is the threat of COVID it's not worth the risk booking with Bunnik. The travel industry should be forced to hold traveller deposits in trust until their services have been satisfactorily completed. Using clients tour deposits as working capital would not be tolerated in any other business.
Bunnik Tours
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Diane
DianeWestern Australia
  Verified
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Refund Policy
Refund Policy2 posts
 

Refund Policy

Trip to Japan was cancelled because of Covid19 and Bunniks kept 25% of total paid which for our Book Group amounted to $20,000.. I feel, this is grossly unfair as I imagine all hotels in Japan gave complete refunds to Bunniks but they were within their rights. We will not book with Bunnik tours for any future travel. Show details
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MIC92
MIC92
 
Bunnik Tours
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Pippa S.
Pippa S.Sydney, NSW
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Bob Freestone
Bob FreestoneRichmond-Tweed, NSW
 

Eighth Tour with Bunnik

Have just returned from Colours of Rajasthan and Nepal with Bunnik.
As usual the food and accommodation was very good. We covered a lot of territory in both countries, sometimes on appalling roads in Nepal. We had one driver, Ram, for the India section, who was outstanding. The representatives and local guides were excellent.
In Nepal we had various drivers who were all very competent while our National guide, Nabu, was fantastic.
As usual, except for a few very minor problems which were sorted out in the field, the trip went smoothly.
None of these minor problems were the result of any dealings with Bunnik.
I will definitely be booking my next holiday with Bunnik and wouldn't look anywhere else Show details ·  1

Questions & Answers

Colin D.
Colin D.

Do you do tours of India

Grant
Grant  

Sorry, I only used the Bunnik services. Best to contact them direct.

Sherridan B.
Sherridan B.

I am thinking of the Morocco/Spain tour September 2023 with Bunnick. I would like some feedback from travellers who have taken this trip. Thanks

Frank
Frank  
Stephen M.
Stephen M.  
Cheryl C.
Cheryl C.  

I can’t comment on actual tour content as I was unable to travel due to covid. Look for another tour company, Bunnik don’t look after their clients.

JoT
JoT

Has anyone made the UK trip with Bunnik? If so I'd be interested in your review, thank you.

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