- Verified customer
We had a similar experience, Bunnik kept 25% of the cost of a tour they were subsequently unable to provide under our contract with them. I understand ours was just one of 25,000 complaints received by the ACCC. While ever there is the threat of COVID it's not worth the risk booking with Bunnik. The travel industry should be forced to hold traveller deposits in trust until their services have been satisfactorily completed. Using clients tour deposits as working capital would not be tolerated in any other business.
Trip to Japan was cancelled because of Covid19 and Bunniks kept 25% of total paid which for our Book Group amounted to $20,000.. I feel, this is grossly unfair as I imagine all hotels in Japan gave complete refunds to Bunniks but they were within their rights. We will not book with Bunnik tours for any future travel.
PAID A PREMIUM PRICE AND RECEIVED A LEMON
Our family entered into a contract with Bunnik Tours for supply of an 18-day China in Depth Private Tour departing in September 2019. We paid a premium price over $7,000 per person and received a lemon.
Although we received some compensation from Bunnik Tours, it failed to cover the disappointment, distress and inconvenience caused as a result of their major failure by providing a substandard, inferior holiday. This was a special family holiday, celebrating several milestone events covering three generations of our family.
Bunnik also reso...rted to intimation tactics because I dared exercised my consumer rights - rights that are enshrined in Australia laws. The 18-day China in Depth Private Tour was a major failure and resulted from the absence of a critical component of the product we paid for i.e. the tour director, which impacted the tour delivery from day 1 to day 18 (holistic picture / cumulative impacts) making the product we received substandard and inferior. We were entitled to a tour director/national guide as had the minimum number of six people but were instead only provided with local guides. * Tour leader/director/national guide: an experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides in each stop. A tour leader may provide general guidance around a city or village, and offer information on the place visited on the bus, however they are not required to have specific knowledge on art, architecture, or history. * Local guide: often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on history, art, architecture and culture of the city/village/attraction in which he or she is guiding the tour. The guide meets the group at the required place and leaves the group at the end of the tour, they do not travel with the group.
Bunnik Tours .. don’t expect to fly with your partner
We have organised a trip to Peru on Tuesday and have just found out when we checked in that my husband and I are sitting near the toilets in separate rows on Latam. We contacted our Bunnik rep who told us that we would have to call Latam and upgrade our tickets on 7 flights so that we can sit together. Looks like they booked the cheapest tickets for the flights with the poorest seats. Really disappointed. Hope the rest of the tour is not like this!!!
My mother suffered a brain aneurism 2 months prior to a trip booked for Spain and Morocco with a friend. She survived, however told not to travel by neurologist. She and her travel companion both paid $10k deposit each and now bunik will not refund one cent. A Disgusting no refund policy and poor customer service to not even try working towards a compromise given her life threatening circumstance. Beware of these money grabbing operators and seek alternative operators!
Bunnik Sri Lanka
Very disappointed with Bunnik and will never travel with them again. They sub- contracted the tour to Butterfly who put us in cheap rooms with air con and hot water problems. Our guide was very good but this did not make up for our poor experiences.The Sigiriya Village hotel and another "resort " were truly awful with inedible food.. Our survey at the end of the tour was so critical that Butterfly's manager came to interview us before we left and told us that our comments had resulted in the resort being dropped immediately from their tours ...but that did not help us.I got the distinct impression that we would be compensated but nothing has happened and no contact has been received from Bunnik. There are other tours to S L with much better value so think twice before booking with Bunnik on any tour.
Very disappointed Bunnik tours
Very disappointed with trip. Nobody met us at airport after waiting an hour got a taxi to hotel. Guide disinterested and left us to our own devices. Hotels out of main areas in most cases so had to use taxi to experience the life of the city. Welcome dinner inedible.
Questions & Answers
Has anyone made the UK trip with Bunnik? If so I'd be interested in your review, thank you.
We are interested in doing the Highlights of Egypt and Jordan in mid March 2020. There are currently warnings about travelling in the Middle East - how aware is your tour company and the local guides of security and imminent threats?
We had warnings when we decided to still travel. Everyone at Bunnik are very helpful and will keep you up-to-date of any issues. Security is very high in these countries, so everyone is doing their best to keep everyone safe.
We felt safe the whole time we were in Egypt. We had people on our tour that had been to Jordan and said they also felt safe at all times. You just need to follow their security protocols.
I guess given the current issues with Iran and Iraq it makes things a little more tense. We definitely had no issues in November.
Hope this helps.
Many thanks for your reply - it is a particularly expensive tour so I guess the accommodation and guides seem of a very high standard compared to like itineraries.
Julie M.Bunnik Tours
Thanks for your query regarding the Middle East. We pay very close attention to all of the countries we visit on our tours as the safety of our travellers is of utmost importance to us.
We have a proud history of more than 15 years’ touring in this region and work very closely with our local ground operators to ensure our travellers have the best experience while they are on tour.
The Bunnik Tours team
Hi, I'm thinking of doing the Scandinavian discovery in 2020 with Bunnik Tours as a solo. Do any members have feedback/reviews on this tour? I'm little concerned about the 2 internal flights on this tour, that is., do you miss seeing a lot of the countryside because you are flying instead of driving? Thank you!
I am also thinking about this trip, but also concerned we will miss out n scenery and fjords with the 2 flights. I am aware that the flights will save us a lot of time instead of driving, anyone have any comments regarding this
Julie M.Bunnik Tours
Hi Ann and Sue,
I understand your concerns as the scenery is what draws most people to visit this region of the world.
The two internal flights reduce travelling time. as driving these large distances would add a number of days to the tour, also making it more expensive. It's another case of not being able to cover everything - as much as we'd love to!
Please rest assured that there is plenty of absolutely gorgeous scenery throughout this tour, I don't think you'd be disappointed.
Thank you for your query and if we can be of further assistance please don't hesitate to contact our office or your travel agent.
The Bunnik Tours Team
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