Alway doing odd jobs around the home and for family. Bunnings is my first port of call for items needed. I only wish they would support Australian companies more. It’s hard to find anything not made in China.

Special orders where you wait for ages while they "finish" something on the computer. Get upstairs to finish the crap and serve your damn customers.
And be carful not to run some poor elderly person over because of the crap stacked in the main walkways.

Checked online to confirm stock quantity before heading to Padstow Bunnings. Upon arriving there is none on the shelf. I approached a staff member at the counter, and she clearly has no interest in assisting customers whatsoever.

I again visited Padstow Bunnings to duplicate a key. I went home afterwards to find out that the key was duplicated in the reversed direction.

I went back to the store the third time and shared my experience with Lauren, the Complex Manager. She was reluctant to accept any feedback, turned her back to me and walked away.

Very disappointing. Will definitely avoid this store in the future.

Staff are very rude. Went to North Penrith today and when you ask a staff where something is, they do not seem like they want to help. The person did not even look my way and blurted out the aisle number. Can't wait for a competitor to show up in Australia so I can spend my money elsewhere

I went to Caloundra Bunnings to buy a few things there was NO customer service, no one to give you advice or location of stock, I found it very frustrating I asked a rep not employed by Bunnings to get advice and finally when I go to checkouts there is one checkout open plus a self serve checkout, that was not a good experience period and Bunnings get you staff levels and customer service right or I will go elsewhere, your prices aren’t that cheap either.
Very disappointed customer at Caloundra Bunnings

I went to Woolworths yesterday without a mask and I was offered one at the door. Some Coles supermarkets are doing the same thing . On entry to Bunnings, if you don’t have a mask, they won’t give you one but you have the option to buy one. They are also selling 4 packs of these surgical masks for $10 where at a hospital or doctors surgery you get them for free. Does Bunnings consider wearing the wearing of masks Public Safety or just another way to make a little money?

Have been trying to buy https://www.bunnings.com.au/mimosa-3-seat-corsica-modern-timber-lounge_p0103224 for months. Looked around multiple stores, whenever I ask they say this is a stock item so we can't special order, but we don't know when it will come in next, it will just come in eventually! Have asked if they could transfer from a store which has in stock - says no. I notice in a review on this page there is similar experience and you have replied that you can order in - why haven't I been offered that option in store?

I bought quite a few seedlings marked as Jalepeno chilli plants at Bunnings, only to find that they are not chilli plants but capsicums. Not a good look for Bunnings.

Called up bunnings Pimpama. Got directed to the special orders desk. Had the pleasure of speaking to a young lady by the name of Caytey Robinson. Her attention and level of service were unbelievable. She went above and beyond to track down the product I wanted and to in turn price match it. Simply exemplary service.
Thankyou CAYTEY ROBINSON!!!

Took a Ryobi lawnmower that had been badly damaged on the underside of its deck.This was due to flimsy plastic on the build.Bunnings blamed me.Now I,m stuck with this crap till I can afford a decent mower fro Mitre 10.

My dog was severely injured at Bunnings warehouse Burleigh Queensland on the escalator. Her paws got stuck and now she has serious injuries including amputation and the store tells me they are not responsible that I have to file a compensation complaint which could take god knows how long. I’m currently not working so it’s very hard to even buy food. If Bunnings warehouse Burleigh Queensland had any morals they would pay my vet bill. I have the bill I have photos and they have the incident On camera.

Terrible customer service
Found a group of staff having a chat asked for some help . the looks i got said it all
I was rude interrupting them
We now shop at Doyles hardware . Great service, better products and more knowledgeable

Lazy male staff not wanting to help or assist. Would never recommend Bunnings all the same due to no competition.

Purchased the Rhino folding work trestle. This is by far the best trestle I have ever got and now have 6 of them.
Others I have purchased (also at Bunnings) were simply rubbish (manufactured overseas)and did not last long at all. (warping timber, metal components rusted out) The Rhino trestles are higher than all the rest so that I do not have to bend over, making the work at the perfect height. They are very sturdy and the good paint job allows me to store them outside. I have had them for about 1.5 years so feel that I could make an objective assessment.

Highly recommend, but more importantly these are Aussie made