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Bunnings Warehouse Retail Stores

Bunnings Warehouse Retail Stores

2.2 from 609 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (459)
  • Return Claim MadeYes (55) · No (492)
  • Customer Service
    2.4 (536)
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Ray M

Ray MMetropolitan Adelaide, SA

  • 2 reviews
  • 2 likes

Happy with Bunnings...But

published

Alway doing odd jobs around the home and for family. Bunnings is my first port of call for items needed. I only wish they would support Australian companies more. It’s hard to find anything not made in China.

Incentivised ReviewNo
Store LocationSa
Craig

CraigSouth East Queensland, QLD

Yes let's go to Bunnings yaa. Not..

published

Special orders where you wait for ages while they "finish" something on the computer. Get upstairs to finish the crap and serve your damn customers.
And be carful not to run some poor elderly person over because of the crap stacked in the main walkways.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCaloundra
See all answers
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse
Law

LawSydney, NSW

  • 2 reviews

Padstow Bunnings - very disappointing experience

published

Checked online to confirm stock quantity before heading to Padstow Bunnings. Upon arriving there is none on the shelf. I approached a staff member at the counter, and she clearly has no interest in assisting customers whatsoever.

I again visited Padstow Bunnings to duplicate a key. I went home afterwards to find out that the key was duplicated in the reversed direction.

I went back to the store the third time and shared my experience with Lauren, the Complex Manager. She was reluctant to accept any feedback, turned her back to me and walked away.

Very disappointing. Will definitely avoid this store in the future.

Customer Service
Incentivised ReviewNo
Store LocationPadstow Bunnings
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hello,
Thanks so much for getting in touch, we are sorry to hear you have not had the best experience shopping with us. Can you please send us a direct message by clicking the link on our logo and we can look into this.

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Rom

Rom

  • 5 reviews

Rude staff at Bunnings north Penrith

published

Staff are very rude. Went to North Penrith today and when you ask a staff where something is, they do not seem like they want to help. The person did not even look my way and blurted out the aisle number. Can't wait for a competitor to show up in Australia so I can spend my money elsewhere

Incentivised ReviewNo
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hello Rom,
Thanks so much for getting in touch, we are sorry to hear about this and will be sure to flag this with the team.

Stan K

Stan KSouth East Queensland, QLD

  • 2 reviews

Customer service

published

I went to Caloundra Bunnings to buy a few things there was NO customer service, no one to give you advice or location of stock, I found it very frustrating I asked a rep not employed by Bunnings to get advice and finally when I go to checkouts there is one checkout open plus a self serve checkout, that was not a good experience period and Bunnings get you staff levels and customer service right or I will go elsewhere, your prices aren’t that cheap either.
Very disappointed customer at Caloundra Bunnings

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCaloundra
See all answers
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hello Stan,
Thanks so much for getting in touch. We are sorry to hear you have not had the best experience with us. We will be sure to share this with the team.

Steven

StevenSydney, NSW

  • 11 reviews
  • 12 likes

CASHING IN ON COVID

published

I went to Woolworths yesterday without a mask and I was offered one at the door. Some Coles supermarkets are doing the same thing . On entry to Bunnings, if you don’t have a mask, they won’t give you one but you have the option to buy one. They are also selling 4 packs of these surgical masks for $10 where at a hospital or doctors surgery you get them for free. Does Bunnings consider wearing the wearing of masks Public Safety or just another way to make a little money?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHaha... this review is about me not visiting any store!
See all answers
Mjj

MjjHunter Region, NSW

Never has any stock!!!

published

Have been trying to buy https://www.bunnings.com.au/mimosa-3-seat-corsica-modern-timber-lounge_p0103224 for months. Looked around multiple stores, whenever I ask they say this is a stock item so we can't special order, but we don't know when it will come in next, it will just come in eventually! Have asked if they could transfer from a store which has in stock - says no. I notice in a review on this page there is similar experience and you have replied that you can order in - why haven't I been offered that option in store?

Incentivised ReviewNo
Store LocationWallsend NSW
1 comment
Bunnings Warehouse
Kate L.Bunnings Warehouse
jgb

jgb

  • 4 reviews

chilli plant seedlings

published

I bought quite a few seedlings marked as Jalepeno chilli plants at Bunnings, only to find that they are not chilli plants but capsicums. Not a good look for Bunnings.

1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hello,
Please feel welcome to take these back to your local store for a full refund/ Exchange. More on our returns policy can be found here: https://www.bunnings.com.au/returns

Jacqui

JacquiGreater Melbourne (Inner), VIC

  • 6 reviews
  • 2 likes

On a downhill spiral

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hey Jacqui,
Thanks so much for taking the time to get in touch. We are sorry to hear your recent experience shopping with us has not been the best. Can you please let us know what store you visited and we can follow up with the team.

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Glenno

Glenno

  • 2 reviews

Unreal service. Happy to price match and the lovely young lady was so professional.

published

Called up bunnings Pimpama. Got directed to the special orders desk. Had the pleasure of speaking to a young lady by the name of Caytey Robinson. Her attention and level of service were unbelievable. She went above and beyond to track down the product I wanted and to in turn price match it. Simply exemplary service.
Thankyou CAYTEY ROBINSON!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPimpama.
See all answers
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hey Glenno,
Thanks so much for getting in touch to share this feedback :) We are so glad to hear you have had a great experience and we will be sure to pass thanks onto the team.

Absolutely Disgusted

Absolutely Disgusted

  • 3 reviews
  • 2 likes

Bunnings No KARENS please !!

published
Customer Service
Incentivised ReviewNo
Store LocationKirrawee
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse
oz_consumer

oz_consumer

  • 45 reviews
  • 10 likes

Either incompetent or lie to bring people into store - ACCC complaint after THREE stores making false claims of stock

published
Incentivised ReviewNo
Store LocationNorthland
2 comments
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hello
We have been in touch privately on product review and we can see our customer care team have been in touch and will be looking after this.

oz_consumer
oz_consumer

This is untrue

Paul

PaulYamba

  • 11 reviews
  • 5 likes

Warranty

published

Took a Ryobi lawnmower that had been badly damaged on the underside of its deck.This was due to flimsy plastic on the build.Bunnings blamed me.Now I,m stuck with this crap till I can afford a decent mower fro Mitre 10.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBallina NSW
See all answers
3 comments
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hello Paul,
Thanks so much for getting in touch. Can you please let us know if you have copy of the proof of purchase, we can ask our team to look into this.

Paul
Paul

Hello Shannon,
Yes I do have a receipt.
My last mower was a 33yo and at 72 I was hoping this would see me out.I was made to feel it was my fault and as I am careful with my tools this was upsetting.
Thanks for your prompt reply. Paul

Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hi Paul,
Can you please let us know your best contact number or email address and we can get in touch directly- just click the link on our logo to send this info privately

Chelseatwopoint0h

Chelseatwopoint0hSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Traumatic injury

published

My dog was severely injured at Bunnings warehouse Burleigh Queensland on the escalator. Her paws got stuck and now she has serious injuries including amputation and the store tells me they are not responsible that I have to file a compensation complaint which could take god knows how long. I’m currently not working so it’s very hard to even buy food. If Bunnings warehouse Burleigh Queensland had any morals they would pay my vet bill. I have the bill I have photos and they have the incident On camera.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBunnings warehouse Burleigh Queensland
See all answers

Customer service

published

Terrible customer service
Found a group of staff having a chat asked for some help . the looks i got said it all
I was rude interrupting them
We now shop at Doyles hardware . Great service, better products and more knowledgeable

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKeperra
See all answers
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hey Ross,
Thanks so much for getting in touch. We are sorry to hear you have not had the best experience shopping with us. We will be sure to flag this with the team.

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Male staff are lazy

published

Lazy male staff not wanting to help or assist. Would never recommend Bunnings all the same due to no competition.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCoffs Harbour
See all answers
2 comments
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hello Gerdi,
Thanks so much for getting in touch. Can we confirm you visited the Coffs Harbour Warehouse, we will be sure to touch base with the team

Gerdi
Gerdi

Yes it was want being going back

Edweldo

EdweldoPerth, WA

  • 2 reviews

Best quality Aussie made

published

Purchased the Rhino folding work trestle. This is by far the best trestle I have ever got and now have 6 of them.
Others I have purchased (also at Bunnings) were simply rubbish (manufactured overseas)and did not last long at all. (warping timber, metal components rusted out) The Rhino trestles are higher than all the rest so that I do not have to bend over, making the work at the perfect height. They are very sturdy and the good paint job allows me to store them outside. I have had them for about 1.5 years so feel that I could make an objective assessment.

Highly recommend, but more importantly these are Aussie made

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationInnaloo
See all answers
1 comment
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hey Edweldo,
Thanks so much for taking the time to provide this great feedback :) We are so pleased your happy with the item.

Rick

RickQueensland, 4215

  • 10 reviews
  • 4 likes

Bunnings gift card caution

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAshmore Bunnings store
See all answers
3 comments
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hello Rick,
Thanks so much for taking the time to get in touch, can you please send us a direct message by clicking the link on our logo. We can confirm your best contact details and the store you visited.

Rick
Rick
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Thanks so much Rick. We have sent this to our team to look into and reach out.
Please let us know if you don't hear back in the next few days.

No stock

published
Incentivised ReviewNo
6 comments
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hello James,
Thanks so much for getting in touch. Can you please let us know what item(s) your looking at getting along with what your local store is and we can look into this.

James Cook
James Cook
Bunnings Warehouse
Shannon W.Bunnings Warehouse
steve

steveEyre Peninsula, SA

  • 15 reviews
  • 14 likes

Bunnings covid gastapo

published
2 comments
Bunnings Warehouse
Shannon W.Bunnings Warehouse

Hello Steve,
Thanks for getting in touch. Can you please let us know what store you visited and we can investigate.

steve
steve

5606

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