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Bunnings Warehouse Retail Stores

Bunnings Warehouse Retail Stores

2.3 from 939 reviews · View Statistics
See the Best Hardware Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Bunnings Warehouse

Reviews

  • Product Quality
    3.0 (649)
  • Return Claim MadeYes (79) · No (724)
  • Customer Service
    2.5 (791)
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JESUS SEES ALL
JESUS SEES ALLSydney, NSW
  • 3 reviews
  • 1 like

No Staff And No Customer Service

published

No staff to be found anywhere at any location same issues no service and lack of staff please bunnings can we not skimp on staff and customer service

Incentivised Review No
Store LocationAll stores
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Travel O.
Travel O.
  • 3 reviews

Slugged an extra $18.00 for living in the Illawarra AND poor customer service

published
Incentivised Review No
Bunnings Warehouse
Molly N.Bunnings WarehouseSend a private message
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Disappointed
DisappointedSydney, NSW
  • 9 reviews
  • 8 likes

Look what these monsters support! Boycott Bunnings!

published

Glue traps - sold by Bunnings!!! They knowingly sell these despite the torture and death they inflict on our beautiful innocent wildlife- they ignore the public pleas and refuse to stop selling them!

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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message
Disappointed
Disappointed
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AD54
AD54Sydney
  • 4 reviews
  • 4 likes

Poor quality

published

Tried the new Pymble store... no veg seedlings and those herb and flower seedlings that were there were all dried out and either dead or dying!!... was told the sprinklers don’t work... extraordinarily bad for a new store... just awful... went up to Flower Power and bought my supplies there!... very poor for a new store...

Product Quality
1/5
Incentivised Review No
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message
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Paul
Paul
  • 2 reviews
  • 1 like

Excellent Customer Services

published

Met 3 young staff, Harry, Travis and Sasha at Bunnings Alexandria. They're all very courteous and helpful, especially Sasha who was very detailed. She suggested to follow me to my car to ascertain the two gas bottle sizes before swapping. Otherwise I would 've bought the wrong bottles!

Customer Service
5/5
Incentivised Review No
Store LocationBunnings Alexandria
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message

Hi Paul,
We love getting feedback like this! Thanks so much for sharing this with us :) We have passed thanks onto the team mentioned directly.

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Available in store online

published

Went online to by a Wagner sprayer
Product available at my selected store
Travelled 40 minutes to store and was told they have none in stock
I week later product still available on website but still none in store
So don’t trust there website it is hopeless especially Taree store
So Bunnings thanks for the waste of time and don’t try and pull customers into your store when products are not available you advertise available
This has happens a lot in the Taree store

Incentivised Review No
Return Claim MadeNo
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message
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Great customer service

published

Want to thank Gary for awesome customer service. Had to get bumpers for chairs. He got the perfect size and the screws to go with them. They fitted perfectly, made job so easy

Product Quality
5/5
Customer Service
5/5
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message

Hi Dianne,
Thanks so much for sharing this feedback. we are so pleased you have been looked after :)

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mark
mark
  • 30 reviews
  • 23 likes

When are "Hardware" store becomes a Retail Supermarket.

published

You really cannot blame the staff !
For the lack of product knowledge or the fact they "show" stock online but noone knows where it is.
This happen today to me THREE times.
But giving wrong advice just shouldn't happen but will continue to in this type of environment.

Product Quality
3/5
Customer Service
2/5
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message
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Fonzy23
Fonzy23Perth, WA

Bad customer service

published

Went to buy a sink snake. I asked the attendant if it was effective. Answer, I don’t know mate. Never used it. If I’ve got a problem I call the plumber. Wow.

Product Quality
3/5
Customer Service
1/5
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message

Hello Fonzy,
Thanks so much for taking the time to share this feedback, this is not the service level we aim to provide and we have passed this feedback onto our leadership team to review.

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Rude service
Rude servicebrisbane

Another price matching dishonesty

published
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Product Quality
5/5
Customer Service
4/5
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message

Hello,
Thanks so much for taking the time to get in touch with us. We would be happy to look into this further. Can you please send us a direct message by clicking the link on our logo with your best email address or phone number.

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Poor product and customer service

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message
Jenny
Jenny

In hindsight I do not feel comfortable having contact after reading about the facial recognition. My concerns are with privacy.

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S Smith
S SmithMetropolitan Adelaide, SA

John @ Bunnings Edwardstown

published

What a legend!
Thank you John in the carpentry area at Bunnings Warehouse, Edwardstown.
John gave me several options for both best outcome and affordability, spent time finding me the right product and was super friendly.
Bunnings need more John’s working in their stores!

Product Quality
5/5
Customer Service
5/5
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message

Hello,
Thanks so much for this feedback, we will be passing thanks on directly :) We are so pleased to hear you have been looked after.

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Hardware Shops

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Perth P.
Perth P.Perth, WA

Refunds don't always reach customers

published

I recently have made a number of purchases for a project.
I had to take some items back, when I was to be refunded.
Did the whole back on my card process, even put my pin into their eftpos machine.
According to my bank the refund was reversed within minutes by bunnings, so after 2 weeks of backward and forward, I threatened to go public if I didn't receive my refund immediately.
I was not only given cash but gift vouchers, but the most concerning this about this, is the fact the staff member who have me this refund in cash said this happens all the time.
The staff member states that there is probably more people who not check to see if the refund is actually there.

Product Quality
1/5
Customer Service
1/5
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Anon1988
Anon1988AU
  • 4 reviews
  • 5 likes

Refuse to use photo of power pass card

published

Staff refused to use photo of power pass card, states that its policy yet I've used it before. Nothing wrong with using a photo, it frees up space in my wallet and I refuse to let them install their crap app on my phone.

Incentivised Review No
Store LocationTamworth, NSW
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message
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Kas
KasGreater Melbourne (Outer), VIC
  • 3 reviews

Need a rehaul of staff

published
Customer Service
1/5
Incentivised Review No
Bunnings Warehouse
Shannon W.Bunnings WarehouseSend a private message

Hello Kas,
Thanks so much for taking the time to get in touch with us. We are sorry to hear this and would like to look into it.
Can you please click the link on our logo to share your best phone number, we would love to reach out directly.

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Questions & Answers

Clint. P
Clint. Pasked
Retail Stores

Can I use a buisness cheque in store as payment?

1 answer
Bunnings Warehouse
Paul S.Bunnings WarehouseSend a private message

Hey Clint, thanks for your question. Business Cheques can be used for payment but, only in store. - Paul

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Bunnings Warehouse Retail Stores

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