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Never has any stock!!!
Have been trying to buy https://www.bunnings.com.au/mimosa-3-seat-corsica-modern-timber-lounge_p0103224 for months. Looked around multiple stores, whenever I ask they say this is a stock item so we can't special order, but we don't know when it will come in next, it will just come in eventually! Have asked if they could transfer from a store which has in stock - says no. I notice in a review on this page there is similar experience and you have replied that you can order in - why haven't I been offered that option in store?
chilli plant seedlings
I bought quite a few seedlings marked as Jalepeno chilli plants at Bunnings, only to find that they are not chilli plants but capsicums. Not a good look for Bunnings.
On a downhill spiral
Around 10 years ago and beyond, staff in most hardware stores were easy to find (ie. plentiful), helpful with fantastic customer service skills. Bunnings was one of those stores. I remember even 5 years ago going to Bunnings and thinking what great service the company had embedded in its culture. Unfortunately today Bunnings dominates the market and (possibly due to longer having to try) with that their service is now terrible. Staff are hard to find (ie. not enough rostered on) and they rarely seem to know about their products. It is not the s...taffs' fault - they often seem overworked and it is clear they do not get the proper training they did in the past. To add salt to the wound ;) Bunnings' website often shows products as 'in stock' in a certain store but when you get there they are actually 'out of stock' (but they have enticed you in!)
Unreal service. Happy to price match and the lovely young lady was so professional.
Called up bunnings Pimpama. Got directed to the special orders desk. Had the pleasure of speaking to a young lady by the name of Caytey Robinson. Her attention and level of service were unbelievable. She went above and beyond to track down the product I wanted and to in turn price match it. Simply exemplary service.
Thankyou CAYTEY ROBINSON!!!
Bunnings No KARENS please !!
Bunnings need to stop employing "Karen's" !!
Australia is better than this ! Bunnings should be better than this !
Thanks to the "Karen" at Bunnings Kirrawee (04 Jan 21 - at 12:00 - 12:30 returns desk) who excelled in customer service and more impressively OH&S with regards to Covid-19 awareness. Who insisted on handing me cash for a refund even after i requested a credit to my credit card. This was met with refusal and a go stick it "Karen" loving attitude. The physical money was placed in a bag as i refused to handle it. It was thrown at me...
Either incompetent or lie to bring people into store - ACCC complaint after THREE stores making false claims of stock
On Christmas Eve I wasted 90 minutes and walked two km with a heavy trolley and backpack because I was told by Fairfield Bunnings that Northland Bunnings had EIGHT of a particular mechanical bathroom scale in stock. When I finally got there, they had ZERO. How can their stock numbers be THIS wrong? (See below!)
Before that, I called Fairfield Bunnings because online it claimed they had 'low stock'. They ALSO had NO stock.
THEN I ordered from Hawthorn, ALSO claiming stock. They CANCELLED my order by SMS the next day: no stock AGAIN!
Took a Ryobi lawnmower that had been badly damaged on the underside of its deck.This was due to flimsy plastic on the build.Bunnings blamed me.Now I,m stuck with this crap till I can afford a decent mower fro Mitre 10.
My dog was severely injured at Bunnings warehouse Burleigh Queensland on the escalator. Her paws got stuck and now she has serious injuries including amputation and the store tells me they are not responsible that I have to file a compensation complaint which could take god knows how long. I’m currently not working so it’s very hard to even buy food. If Bunnings warehouse Burleigh Queensland had any morals they would pay my vet bill. I have the bill I have photos and they have the incident On camera.
Terrible customer service
Found a group of staff having a chat asked for some help . the looks i got said it all
I was rude interrupting them
We now shop at Doyles hardware . Great service, better products and more knowledgeable
Best quality Aussie made
Purchased the Rhino folding work trestle. This is by far the best trestle I have ever got and now have 6 of them.
Others I have purchased (also at Bunnings) were simply rubbish (manufactured overseas)and did not last long at all. (warping timber, metal components rusted out) The Rhino trestles are higher than all the rest so that I do not have to bend over, making the work at the perfect height. They are very sturdy and the good paint job allows me to store them outside. I have had them for about 1.5 years so feel that I could make an objective assessment.
Highly recommend, but more importantly these are Aussie made
Bunnings gift card caution
I was using a $100 Bunnings gift card to purchase an item under $20. The checkout staff must be new as he had problems calculating the change which included a $50, $20 and $10 Bunnings gift cards. He called another checkout staff who informed him what to do. He was suppose to log the three change cards into the system as being purchased but during the confusion only logged the $50 and $10 card into the system.
Several months later when I purchased and used the $20 Bunnings card, it was denied as it wasn't logged into the system. I went to the ...
I visit local store. Select the outdoor furniture I want. Am told no stock. No stock anywhere. "What about the floor stock?" Can't sell me that. "When will new stock be in?" Don't know. "Why?" That's just how it works. I am happy to go to multiple stores to pick up floor stock, surely they can replace it when new stuff arrives. Again no. Look online, stock advertised, but next it says no stock. Check next store. Painfully slow exercise on website. No stock in Greater Melbourne. So I say: why advertise stuff you can't sell! I realise things are ...tough with pandemic, freight etc but if you don't have it and won't sell floor stock, Give at least some idea when it's available, or have option to pre-order. Will be buying an alternative tomorrow. Bunnings is not bad, but certainly needs a good competitor, Masters screwed it up for all of us. Bunnings is perfect example of lazy monopoly. I try to keep supporting local small business when possible, but too expensive sometimes. Shame, because Bunnings screw their suppliers to the wall according to friends who supply them.
Bunnings covid gastapo
We live 80 klms from town decided to take grandkids in to buy their mum a present at Bunnings. We arrive walk to the door my misses flashes the app at the app scanner we go to walk in this lady says hang on you need to use your phone to I say I haven't got my phone on me , she well sorry you can't come in I don't make the rules blame the government so we walk back out. We later find out I could have signed a piece of paper and been let in but because we don't live in town we had no idea. And she never offered it so 160 klms almost wasted but ...mitre 10 was open and allowed the one phone check in as did all the other stores we went in. I know one customer is not going to make any difference to their business but I will never set foot in their again.
Despite five attempts to give feedback to management, still cannot get a 'please' or 'thank you' from staff. I give up. Not giving them my hard earned cash any more.
Australia needs a Bunnings competitor
I don't have any choice otherwise I would never go to Bunnings where staff are genuinely rude, grumpy and lazy
West Gosford store is terrible!
Stock is never where it should be, items constantly either missing entirely or in a jumbled mess. This store also appears to deliberately place the expensive items at eye level and the cheaper items at the top of the rack where nobody under 5'8" can reach them.
Some of the Special orders & Customer returns staff are rude and in need of reprimanding.
Usually the checkouts get really busy and instead of opening an extra register staff working in the front area stand around chatting to one another completely oblivious to customers lining up. ...The queue was so bad one night that the person in front of me in line jumped the chain to the self service registers & payed for his things & left and the staff didn't care, he could have just as easily walked out with items. NONE of this has happened at the smaller Erina store & fantastic lake haven stores. I don't know if the problems are related to it being such a busy store or if the management is lousy or if the staff need a kick up the backside. If it wasn't 20 minutes out of the way to do so i would go to Erina even though it's much smaller.
Staff need shake-up
Young chap in wood cutting today was disinterested, rude and applied different "policies" to different customers. I brought the issue up with "a person" at the front desk, who when l asked if l could please speak with a manager, he said he could help.(l find it difficult to believe he was a manager as he was definitely lacking any management skills). He did not help, he exasperated the situation with more nonsense and patronized me with using an expression , quote: "it's in the spirit of the transaction".
Funnily enough, "the spirit of the tra...
No staff member is interested in engaging to help the customer. Always feel like I a m intruding to ask for help. Many times staff member doesn’t to know the answer but always feel uncomfortable to approach a staff member merely to seek help.
I buy tons of stuff at Bunnings and certainly with their Mornington store I have no complaints. Love their no fuss return policy, range of goods and all the rest but it would be great if they could just review their buying policy to source a lot more goods from countries other than China. China is giving Australia too much unjustified grief at present and that shouldn't go unnoticed by large companies like Bunnings.
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