Reviewer Photos & Videos
Ute Hire Ripoff
Do NOT hire their utes without taking a close look at the conditions, accident excess, and prices.
I hired a ute for 2 hours, $35, cheap enough. Add in a mere 50 kms at 39 cents per kilometer as there is NO included kilometers, and that made it $55. Add $37 for insurance, or you are looking at $4500 excess if you have a crash, regardless of who is at fault. Have a single vehicle accident, and they add $2000 to the excess, that is $6500!!!! When I returned the ute, the guy checking it back in told me if I did have a crash, he would recommend I...then run into another car, so it is not a single vehicle accident, and save myself $2000! If you want to rent one, rent one for 24 hours, it costs $65, includes 100kms, and pay the $37 insurance to remove the excess, and then drive it like you stole it! :)
Find In-store website feature
I went to the Artarmon NSW store yesterday to buy two items. I chose that store because both my required items were shown as in stock on the Find In-store feature on Bunnings' website. Neither were in stock. I checked the website when I was in the store and they were still shown as being in stock. No point in offering low prices if customers' time and vehicle running costs are wasted by web site inadequacies - the value proposition doesn't stack up. Two stars given rather than one because of the excellent help provided by the staff at the store in trying to find the items for me.
On a downhill spiral
Around 10 years ago and beyond, staff in most hardware stores were easy to find (ie. plentiful), helpful with fantastic customer service skills. Bunnings was one of those stores. I remember even 5 years ago going to Bunnings and thinking what great service the company had embedded in its culture. Unfortunately today Bunnings dominates the market and (possibly due to longer having to try) with that their service is now terrible. Staff are hard to find (ie. not enough rostered on) and they rarely seem to know about their products. It is not the s...taffs' fault - they often seem overworked and it is clear they do not get the proper training they did in the past. To add salt to the wound ;) Bunnings' website often shows products as 'in stock' in a certain store but when you get there they are actually 'out of stock' (but they have enticed you in!)
Either incompetent or lie to bring people into store - ACCC complaint after THREE stores making false claims of stock
On Christmas Eve I wasted 90 minutes and walked two km with a heavy trolley and backpack because I was told by Fairfield Bunnings that Northland Bunnings had EIGHT of a particular mechanical bathroom scale in stock. When I finally got there, they had ZERO. How can their stock numbers be THIS wrong? (See below!)
Before that, I called Fairfield Bunnings because online it claimed they had 'low stock'. They ALSO had NO stock.
THEN I ordered from Hawthorn, ALSO claiming stock. They CANCELLED my order by SMS the next day: no stock AGAIN!
Took a Ryobi lawnmower that had been badly damaged on the underside of its deck.This was due to flimsy plastic on the build.Bunnings blamed me.Now I,m stuck with this crap till I can afford a decent mower fro Mitre 10.
Staff need shake-up
Young chap in wood cutting today was disinterested, rude and applied different "policies" to different customers. I brought the issue up with "a person" at the front desk, who when l asked if l could please speak with a manager, he said he could help.(l find it difficult to believe he was a manager as he was definitely lacking any management skills). He did not help, he exasperated the situation with more nonsense and patronized me with using an expression , quote: "it's in the spirit of the transaction".
Funnily enough, "the spirit of the tra...
Staff not very helpful
After a recent visit staff really should have given advice how difficult it is to replace aluminum flywire in security doors without tearing it before I purchased almost $50 of this product. What a waste of money. Not very happy with their lack of customer service
I've visited many Bunnings stores and I find so many of their staff unhelpful and grumpy. Most staff have little knowledge and poor communication skills. While the range of products is excellent quality is largely poor. When placing a special trade order I found unacceptable delays in delivery and very poor communication. I'll avoid Bunnings in the future.
Parked right between the main entrance and the garden centre. I was going to get some soil, manure and mulch. Naturally I walked towards the garden centre as there was a huge sign saying garden centre, customer entry.
I took quite a few steps through the entrance when I heard this nasty booming voice coming towards me. Enough to pull me out of Bunnings. You can’t come through here this frightening woman said to me. Pointing to this big red sign saying customer entry I said what about this sign. She simply said you just can’t.
What else can to do but leaving the place. I don’t want to get beaten up.
Staff tried to haggle
I went to mill Park Bunnings to buy 4 bits of 2.4m structural hardwood at $17 each. The staff member wasn't sure what that was and insisted on measuring them to find that they were 2.9m and then told me he couldn't charge $17 cause they were too long and suggested $20, a price he apparently just made up. I told him they are always a bit longer than the stated length and that these were the shortest pieces available and were clearly not long enough to be in the next price category. He refused to sell them for their stated price so I left. Since when does Bunnings haggle for slightly oversized timber?? Please put staff on the trade desk that know how timber is sold...
- Retail Stores
- Verified customer
Nightmare of a Bunnings - avoid it!
We just spent over two-hours in this Bunnings doing a large renovation shop. It’s a new two-storey retail outlet, so it was understandable that we had trouble finding everything we wanted and we tried to be patient as we searched for stock.
However, the frustration levels rose as we found that a number of shelves were empty of common items like a 90mm down pipe part, staples and flashing. Shelves completely bare despite showing stock available at that store on the Bunnings website. We’ll now have to go elsewhere for items that we should have d...efinitely been able to buy there. This was on a Friday, when you would expect the shelves to be stocked up for the weekend. Then, we couldn’t get clear advice about how to purchase and pick up long lengths of guttering & down pipe etc, but eventually - after being given conflicting advice - we worked out that we needed to take them to the bulk pick up area and bring the car up the ramp. Finally, desperate to get away, we attempted to drive out of the car park to find Bunnings charging us $10 for parking on top of the $700 we had just spent. No signage to say that shoppers need to ask for car park validation. Just a $10 charge. We eventually worked out that we had to traipse back into the service desk to have our car parking validated. Absolutely too hard. We won’t be back.
Normally I love going to Bunnings. Too bad I can’t use my gift online. When I called and asked when I could use it response was “when stores open”, when I asked what if stores don’t open for another 6 months response was “you won’t be able to use it until then!”
Pretty disappointing given its 2020 but it suits Bunnings perfectly not having to redeem the card. Warning don’t buy gift cards, give your friend cash and tell them it’s for Bunnings...
Click And Collect Wait Times Are Horrendous
Let’s be honest. Bunnings rarely gets it wrong. But in these COVID times and with many retailers switching to Click and Collect and home delivery, I have to say Bunnings have dropped the ball this time.
I needed a couple of small items, cable ties and some hole punch tools. Both in stock at the Springvale store. Yet it took 4 days from the day of my order being placed until I finally got an email telling me my items were ready for pick up. And even then, I had to book in a timed “slot” to pick up my items.
As a comparison, Kmart, owned by th...e same people, easily manages same day click and collect, often within an hour or two of your order. I almost feel dirty bagging out the much loved Bunnings. But sadly, their click and collect service is way below par.
I should have read these low ratings before I ordered on line! Bad experience
After being sent from one store to another (40km travel) in the look for the product I had seen on their catalogue; both stores telling me none is available in store and was suggested to order on line (click and collect). So I did that, and was told that the order will arrive in 5-14 days. After few days I got a call from Beginnings telling me there will be a delay and it actually will arrive in about 20 days!! So now I have to wait and see if this is the end of it??!!......
DIY... should be DET , don't even try !
Floor sanding machine debarcle... Hiring staff inefficient, machine malfunction and damage done to floor. Zero instructions on use or trouble shooting. Zero safety information. Management excellent and customer relations excellent but machine owners and machine company complete money grabbers.
Bunnings under lockdown in Melbourne
Bunnings - you need to improve your customer service capability. The Melbourne community is suffering and your warehouses are grossly understaffed or inefficient. Picking should not take days - today is the 20th Sept and one store is only picking orders received on the 16th. Appreciate the restrictions but you need to employ more people to pick and it is not that difficult unless the stores are still using ancient pick and pack technology - have to be thankful Bunnings is not into fresh produce. Wesfarmers provide some strategic and technology support.
Bunnings Chatswood NSW - Dropped the ball on CIVID-19 social distancing
The range of products is fantastic and I've never had a problem with their products, however, it is unsafe to shop there.
1. No meet and greet staff at the door to ensure social distancing as customers enter the store. Customers are ignoring the signs to keep left of the barrier at the entrance.
2. The sanitiser should be on the right hand side, not the left hand side as you enter the store. On the left hand side you are interfering with customers leaving the store from the checkouts
3. Checkout queues are no longer controlled and customers behind are no longer social distancing at the checkouts. The customer behind me was almost touching me.
Extremely poor customer service
They do not take responsibility. When you can not find something, they simply say they do not have in stock but you will find them somewhere in the same store after wasting lot of time. Also, phone customer service at the Carseldine store is terrible.
NOT MUCH HELP
2 weeks a go I went to buy 7 boxes of laminate flooring very heavy ,3 staff sitting and talking at the counter not 1 come and asked if I needed help so I loaded my trolley by my self , went back yesterday 08/08/20 to get some paint maybe some staff training might help. Just so you don't think I am a winger a 64 year old female.
Products aside, their service is non-existent. On an unusually quiet Wednesday afternoon, I had to front up, three times, to their “help “ desk to get someone to assist me. Pity they no longer have any real competition. Staff are dismissive and rude.
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