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Bupa Home & Contents Insurance

Bupa Home & Contents Insurance

1.7 from 6 reviews · View Statistics

Reviews

1.7

6 reviews
4
(0)
3
(0)
2
(0)
  • Value for Money
    3.0 (2)
  • Transparency
    2.5 (2)
  • Customer Service
    3.0 (2)
  • Claim Resolution Time3+ months (1) and 1-2 weeks (1)
  • Claim ApprovedYes (1) · No (1)
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Ranjit P.

Ranjit P.Sydney, NSW

  • 3 reviews
  • 4 likes

Very happy with their service

published

Very happy with their service and super fast claim settlement. TV glass was damaged by my daughter by throwing a toy. lodged the claim, got the service report, it got replaced as the cost to fix the TV was higher then the replacement.
A new Tv is going to be delivered in next couple of days.

The claiming process was very fast and service agent who helped me was super helpful.

Definitely recommend home content insurance with accidental damage coverage from Bupa to those who have little kids playing around and might damage the expensive TV or computer.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeYes
Claim Resolution Time1-2 weeks
Type of ClaimImpact at Home
Claim DateOctober 2020
Claim ApprovedYes
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terry

terrySouth Australia

  • 11 reviews
  • 8 likes

Very confusing company

published

Got a quote online for contents and home insurance ,which i thought was very reasonable compared to others .Used their online replacement value calculator to get approximate value for house and contents and it came in at $352,000 for house replacement other calculator's i had used came in at $100,000 more.
Tried their online chat to verify the accuracy of their valuation and the consultant replied with details of their breakdowns in HEALTH INSURANCE premiums ,simply could not get him to understand i was only interested in home and contents
If they don't know the difference between policies and some one tries to claim for say a broken cistern or shower screen you might finish up with set of new dentures or hip replacement

Transparency
Incentivised ReviewNo
Claim MadeNo
Marzena

MarzenaSouth East Queensland, QLD

Disappointing claims service. Wish I did more research before buying with Bupa!

published
Value for Money
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Claim Resolution Time3+ months
Type of ClaimEscape of Liquid
Claim DateDecember 2018
Claim ApprovedNo
See all answers
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Penny Pincher

Penny Pincher

  • 3 reviews
  • 1 like

Shocking service

published

Today is now exactly one week since I contacted Bupa re double payment of policy on home and contents insurance. At first contact I was told I will receive response within 48 hours. I rang back 48 hours later and was told query was referred to Accounts and they must be very busy to not have responded. I was told another working day was needed. Another working day passed and I rang again. The contact person was not available. Left message requesting call back. No call back. On the phone right now. Contact person is busy. Let me guess, contact person won't be available yet again.

Insurance claim madeNo
Cyclone Yasi victim

Cyclone Yasi victimCardwell

  • 4 reviews
  • 9 likes

Victim of Bupa and their appointed assessors and builders.

published
1 comment
carol w

carol wAU

  • 3 reviews
  • 2 likes

home and contents plus car insurance

published

Questions & Answers

terry

terryasked

Where is your call centre located thanks?

No answers

Get an answer from our members and Bupa Financial Services representatives

Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Health, Home and Contents, Landlord, Pet and Travel

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