Disappointing claims service. Wish I did more research before buying with Bupa!
I have my home insurance with Bupa and I'm trying to process a claim of a leaking shower since December (over 3 months now). For the first time I got to experience the Bupa / CGU customer service since I bought the insurance. Unfortunately correspondence gets sent to wrong address, there is no response to my emails and the staff member I spoke with today treated me like a nuisance.
In addition they appointed a plumber to review my leaking shower. He was totally wrong with his assessment which was obvious event to a lay person like me. I reques...
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