Very long shipping time
Ordered contact lenses that should be delivered within 2 weeks according shipping time provided on the order confirmation. I did choose Bupa especially for the short lead time. Other providers promised to deliver within 3-4 weeks. Today contacted Bupa regarding my order as 2 weeks already passed, and they advised that shipping time is 4-6 weeks. Why that information wasn't disclosed before submitting the order? Very bad service.
On 18 March 2020 I purchased a pair of mutli-focal glasses for the first time from the Doncaster Bupa Optical store. In previous years I have always gone to Spec Savers. I decided that; as I was getting my first pair of multi-focal glasses I would give Bupa a go. What a BIG mistake!!
The woman that served me was passively obnoxious and to get me to spend MORE on frames told me that the frames didn’t look good and that I should get a more expensive pair (emotive rubbish!!) when I was resolute about the frames I was purchasing she told me that t...hey looked ok!! What rubbish retail behavior to increase her sales!! I was required to pay the out of pocket expenses at the initial appointment and that they would 'assist me to make a claim from Bupa" at time of pick up. What if Bupa wouldnt pay their portion? I would have been out of pcoket by over $500. During the lockdown my frames became loose, they fell off my face while bending over and before I could grab them my puppy accidentally stood on them. This bent the hinge on the arm of my frames and has resulted in my frames being lopped sided. When the store reopened from lockdown, I took the glasses in and the woman that sold me the glasses tried to repair them, she missed that they were bent at the hinge and tightened the earpiece/templetip.
Items will be never received
Do not purchase online from bupa optical!!!
I bought contact lenses from bupa optical, but I never received them. Even though I received the confirmed emails and they already charged me money, they did not send me the items. After 3 weeks waiting, I contact bupa optical and I was told that my orders were cancelled. If I did not ask them, they would send me nothing and keep my money in their own pocket.
Worst Optical service
Ordered a prescription sunglasses at Bupa optical store Garden city Mount Gravatt supposed to deliver within two weeks. Called them after three weeks, tried to speak with the manager unfortunately he is not available and they can’t guarantee to deliver even after 4 weeks which is next Friday. Thinking to moving out of Bupa private insurance. Paying nearly $ 380/ months for premium.
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Ordered online Contact lenses- 7-9 business days to deliver!
Ordered contact lenses was expecting 3 days to deliver. Only after purchasing does an email come out saying 7-9 business days to deliver.
That’s a long time.
(Should have ordered through the shop as it only takes 3 days. My mistake)
And of course these lenses are over priced even as a Bupa member.
After nearly a month I called to find out if my sons (age 17) glasses were ready at your Macquarie store. I was told they had been ready for ages but they had no means of contacting me. This was not correct as I had given them my email and phone number when we ordered them. We went in to collect the glasses and the guy gave them to us. He did not get my son to check the reading card like other optometrists. He told my son to put them on and then just said they were ok. He then went back to eating his lunch and slurping his drink at the counte...r with the other staff. Sadly would never use your company again or recommend them to anyone as the store is staffed by completely unprofessional people who are more interested in their lunch than customer service.
Questions & Answers
Despite being with BUPA and having top range cover, i was quoted $131 gap for a pair of glasses at BUPA optical Hornsby. When I can get no gap glasses elsewhere this seems excessive, I do have plenty of extras on my cover. Very disappointed with Hornsby BUPA optical.
Has nothing to do with the specific store.
Then simply go elsewhere
Why are we being charged so much for Spectical frame when they are produced in China by the millions, and you can buy them from eBay Exc quality frames for 40-50$
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