Great customer service
Had to update my prescription multi-focals after 2 years. Visited Bupa Optical in Castle Towers, Castle Hill where I was greeted promptly by the Manager, Donna. Saw the onsite optometrist who confirmed what I already knew...slightly higher prescription needed. Donna then helped me select the frames and did all the measuring and marking of lens details etc. New glasses were ready within a week and I'm very happy with them. Pleased to recommend Bupa Optical, Castle Towers...a very pleasant experience.
Great Customer Service at BUPA Optical Chermside
I need to update my glasses and get an eye test recently and found some great TAG frameless glasses at BUPA Optical Chermside. I received professional service and assistance from the staff in selecting the glasses. The eye test was also the best and most professional I had experienced and that is really saying something after 28 years of wearing glasses. Their attention to detail was excellent and customer service exceptional. The glasses were ordered and arrived complete, earlier than expected and were perfectly presented. Thank you Bupa Optical Chermside for a wonderful product and a great customer service experience.
I think I get good prices at the Bupa Optical stores because I also belong to the Bupa Health Fund, but beside this I just received a very patient and thorough eye examination (from Patrick) to get some reading glasses just right. Not only this but because I only paid for new lenses a bit over 2 months ago they are replacing both lenses free of charge.
Questions & Answers
Despite being with BUPA and having top range cover, i was quoted $131 gap for a pair of glasses at BUPA optical Hornsby. When I can get no gap glasses elsewhere this seems excessive, I do have plenty of extras on my cover. Very disappointed with Hornsby BUPA optical.
Why are we being charged so much for Spectical frame when they are produced in China by the millions, and you can buy them from eBay Exc quality frames for 40-50$
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