Bupa Optical (page 2 of 2)

Arrived 5 minutes before close and the place was a ghost town. Would advise to call ahead, or go to another optometrist.

Optometrist was friendly and seems professional enough. Glasses I received was a little overpowered though, so will return to see if any adjustments can be done.

My biggest gripe is with the Sales personnel. Quoted me a price of close to 30 out of pocket, which I agreed, but eventually I was asked to pay 60+ out of pocket when I went to collect the glasses 2 weeks later. [Initial removed] was rude when I asked him about it, claiming that the out of pocket was recorded in his system (which he didn't want to print me an invoice saying not ne...

not as comprehensive test as I have experienced due to not having the same equipment although more than pleased with the optician. When it came to frame selection I was surprised on the small range to chose from , nothing like "wall to wall "selection in other optometrists and I left with the suggestion to return in "two to three weeks" when more frames are expected..

I was given a quote for frames and prescription lenses. When I returned the next day the assistant quoted me over $100 more. I was then told the dearer quote was for the top of the range lenses but was not told this with the original quote or given the option and prices for different grades of lenses. I accepted the lower quote and ordered the frames and lens. I asked about the instore promotion of buy a 2nd prescription frame and lens for a 50% discount. I was told by the manager that this would be still be valid when my daughter ordered her f...

Service great product no. Got my script incredible wrong but kept saying I would get used to it - clearer vision when not wearing my Bupa Glasses and old script 100 X better. Too much focus on up sell of lenses that giving what was requested.

Had to update my prescription multi-focals after 2 years. Visited Bupa Optical in Castle Towers, Castle Hill where I was greeted promptly by the Manager, Donna. Saw the onsite optometrist who confirmed what I already knew...slightly higher prescription needed. Donna then helped me select the frames and did all the measuring and marking of lens details etc. New glasses were ready within a week and I'm very happy with them. Pleased to recommend Bupa Optical, Castle Towers...a very pleasant experience.

I need to update my glasses and get an eye test recently and found some great TAG frameless glasses at BUPA Optical Chermside. I received professional service and assistance from the staff in selecting the glasses. The eye test was also the best and most professional I had experienced and that is really saying something after 28 years of wearing glasses. Their attention to detail was excellent and customer service exceptional. The glasses were ordered and arrived complete, earlier than expected and were perfectly presented. Thank you Bupa Optical Chermside for a wonderful product and a great customer service experience.

I think I get good prices at the Bupa Optical stores because I also belong to the Bupa Health Fund, but beside this I just received a very patient and thorough eye examination (from Patrick) to get some reading glasses just right. Not only this but because I only paid for new lenses a bit over 2 months ago they are replacing both lenses free of charge.