Very long shipping time
Ordered contact lenses that should be delivered within 2 weeks according shipping time provided on the order confirmation. I did choose Bupa especially for the short lead time. Other providers promised to deliver within 3-4 weeks. Today contacted Bupa regarding my order as 2 weeks already passed, and they advised that shipping time is 4-6 weeks. Why that information wasn't disclosed before submitting the order? Very bad service.
Need to have deep pockets for Bupa even with membership
Went in the garden city today to get a pair of sunnies and reading glasses ,
I picked out to pairs cost was 320$ , then had to pay an extra cost for prescription lenses , extra cost for polarised the total came 425 $ AFTER they took off my 260$ membership ,
most optical shops include the prescription lenses in the frame cost but not bupa , will be considering Changing health funds as this was one of the main reasons I joined Bupa ,
should be ashamed of yourselves strait up Robbery
Would give negative stars if I could
My wife and I (both Bupa members on the second highest levels of cover) attended the Chermside QLD Bupa Optical store today Saturday 01 May 2021 (from approximately 02:50pm).
While in the store my Wife and I were completely ignored by all free staff members (but particularly by Katherine) for approximately half an hour while numerous other customers who entered the store after us were greeted and offered assitance
Katherine also she made snide and disrespectful comments and gestures to other staff members which were directed at both myself an...d my wife, presumably because we had the audacity to wear casual clothing on a weekend? When we eventually decided on a pair of glasses (without any assistance from staff), we then stood at the counter for a significant period, while Katherine and the other staff members (who were just sitting down not doing anything) completely ignored us. Eventually my Wife and I had to call the store phone twice while standing at the counter to get anyone in the store to even acknowledge our presence.
On 18 March 2020 I purchased a pair of mutli-focal glasses for the first time from the Doncaster Bupa Optical store. In previous years I have always gone to Spec Savers. I decided that; as I was getting my first pair of multi-focal glasses I would give Bupa a go. What a BIG mistake!!
The woman that served me was passively obnoxious and to get me to spend MORE on frames told me that the frames didn’t look good and that I should get a more expensive pair (emotive rubbish!!) when I was resolute about the frames I was purchasing she told me that t...hey looked ok!! What rubbish retail behavior to increase her sales!! I was required to pay the out of pocket expenses at the initial appointment and that they would 'assist me to make a claim from Bupa" at time of pick up. What if Bupa wouldnt pay their portion? I would have been out of pcoket by over $500. During the lockdown my frames became loose, they fell off my face while bending over and before I could grab them my puppy accidentally stood on them. This bent the hinge on the arm of my frames and has resulted in my frames being lopped sided. When the store reopened from lockdown, I took the glasses in and the woman that sold me the glasses tried to repair them, she missed that they were bent at the hinge and tightened the earpiece/templetip.
Items will be never received
Do not purchase online from bupa optical!!!
I bought contact lenses from bupa optical, but I never received them. Even though I received the confirmed emails and they already charged me money, they did not send me the items. After 3 weeks waiting, I contact bupa optical and I was told that my orders were cancelled. If I did not ask them, they would send me nothing and keep my money in their own pocket.
Worst Optical service
Ordered a prescription sunglasses at Bupa optical store Garden city Mount Gravatt supposed to deliver within two weeks. Called them after three weeks, tried to speak with the manager unfortunately he is not available and they can’t guarantee to deliver even after 4 weeks which is next Friday. Thinking to moving out of Bupa private insurance. Paying nearly $ 380/ months for premium.
Ordered online Contact lenses- 7-9 business days to deliver!
Ordered contact lenses was expecting 3 days to deliver. Only after purchasing does an email come out saying 7-9 business days to deliver.
That’s a long time.
(Should have ordered through the shop as it only takes 3 days. My mistake)
And of course these lenses are over priced even as a Bupa member.
After nearly a month I called to find out if my sons (age 17) glasses were ready at your Macquarie store. I was told they had been ready for ages but they had no means of contacting me. This was not correct as I had given them my email and phone number when we ordered them. We went in to collect the glasses and the guy gave them to us. He did not get my son to check the reading card like other optometrists. He told my son to put them on and then just said they were ok. He then went back to eating his lunch and slurping his drink at the counte...r with the other staff. Sadly would never use your company again or recommend them to anyone as the store is staffed by completely unprofessional people who are more interested in their lunch than customer service.
Wasted time and dollars.
I took my quote and script for lenses from Bupa Optical to an independent optometrist. They got me the exact same lenses from the same laboratory that Bupa Optical use and the identical designer frames for over $400 - less out of pocket. Even although BUPA supposedly pay $100 extra for BUPA preferred. The independent provider also pointed out that buyers should question a tinted lense charge on top of a polarizing charge. Should it be one or the other? Can you get polarized glasses that aren’t tinted? Perhaps not good practice to charge for...both. Overall BUPA OPTICAL was outrageously overpriced. Service was also not comparable to the independent provider. When I humbly questioned the B O staff about the huge out of pocket quote I was treated extremely rudely. They pointed out I was getting an extra $150 discount. I felt embarrassed that I couldn’t afford the glasses. They totally made out that you pay extra for better. Not so! It’s simply a matter of profit margins. I totally believed that a BUPA optometrist would be cheapest for a BUPA member. I hope this review will help someone else save money. Remember that once you have had your eyes tested you can take your test results and script and get quotes from other optometrists. Many optometrists will even source and quote on the same frames. $500 is a ridiculous difference. I never dreamt there could be such a huge difference. I was also intrigued to hear that there are only a few huge labs that service many optometrists. The Bupa service was also mainly about getting me to go for the top end frames and convincing me that they were worth the extra $$s. Very astute salesmanship. Luckily for me I got the frames and top lenses with all the extras for a much more affordable price. Buyers beware!
Opening hours are a joke.
Arrived 5 minutes before close and the place was a ghost town. Would advise to call ahead, or go to another optometrist.
Bupa Optical Marion Sa - Untrained staff
I was given a quote for frames and prescription lenses. When I returned the next day the assistant quoted me over $100 more. I was then told the dearer quote was for the top of the range lenses but was not told this with the original quote or given the option and prices for different grades of lenses. I accepted the lower quote and ordered the frames and lens. I asked about the instore promotion of buy a 2nd prescription frame and lens for a 50% discount. I was told by the manager that this would be still be valid when my daughter ordered her f...rames and lens when I came to fetch my new glasses. I fetched them when my daughter went for her eye test at the same Bupa Optical store. I was then told that the 2nd pair had to be ordered same time as the first to get the 50%. The story had changed. When I queried this with the assistant he then queried with the manager who then begrudgingly said they’ll honour it. She was very abrupt and didn’t even offer an apology or talk to me directly I wasn’t asking for more than what I was originally told. Luckily my daughter didn’t need prescribed lens so we didn’t order anything so we left the store never to return.
Questions & Answers
Despite being with BUPA and having top range cover, i was quoted $131 gap for a pair of glasses at BUPA optical Hornsby. When I can get no gap glasses elsewhere this seems excessive, I do have plenty of extras on my cover. Very disappointed with Hornsby BUPA optical.
Has nothing to do with the specific store.
Then simply go elsewhere
Why are we being charged so much for Spectical frame when they are produced in China by the millions, and you can buy them from eBay Exc quality frames for 40-50$
Get an answer from our members and Bupa representatives
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