Good service with excellent people, especially Nadia!
Even though it took a few weeks between my eye exam and picking up my glasses I'm very happy with the final product. Friendly service from Nadia, refreshing for a normally chilly health insurance company. There were too many choices in frames, but that's good, right? I paid a premium price for frames and lenses, especially the lens extras, but am otherwise happy enough with the outcome and, again, Nadia made the experience much less painful - please give the gal a raise!
Prices have increased top insurance but out of pocket amount rediculous amount is insurance worth it anymore disappointed. Multi lenses overpriced
Worst customer service and unprofessional staffs
customer service is the worst, staffs are not professional. find your self a better optical shop elsewhere. Even if you are with Bupa, they may not give u the best saving option as they charge extra on the same lenses.so its like u get quoted more and claimed more, out of pocket amt may still be higher compare to other places.
Had eye exam all was OK until I mentioned I wished to use my own frames. The disapproval was so obvious, the girl on the desc aked me to put the frames I wished to use on and she the asked me to look at her while she marked the lens as to where the pupil was. I noticed the marks where smudged so asked her if that was sufficient as at other examination the staff have been quite diligent in taking measurements., she replied, yes, and looked away. I received the specs by post as requested as I live 240 Km from Adelaide and immediately had troubl...e with blurring. I persevered for a week but had to go back to my old specs. I rang them and the only way to fix this is another 480 Km round trip to have this sorted. Personally I am sure we are all being ripped off by these people as Spec frame prices have soared over the last few years when most mass produced products have become cheaper. I would bet the staff is on a bonus scheme, the higher the cost of frame sold the bigger the bonus. Good frame on eBay around 40-50$ are well over $200 at optometrist stores, so why are they so expensive???
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Bought a pair of glasses last year and tried to re-used for new prescription, the sales person said ok. Pit the charges for lens only with minimum gap payment.....however, got a ball 2 weeks later claimed the frame broken by the lab, asked if I want a new pair or re-used another old frame. When I asked whether I can get compensation, over the phone yes, but not in the store. Yes I spoke to the same person but out of sudden, she forgot about it.
I don't want to argue but pretty sure I am not going back but look for individual store.
Bupa Optical Sydney -not trustworthy Sales Person
Optometrist was friendly and seems professional enough. Glasses I received was a little overpowered though, so will return to see if any adjustments can be done.
My biggest gripe is with the Sales personnel. Quoted me a price of close to 30 out of pocket, which I agreed, but eventually I was asked to pay 60+ out of pocket when I went to collect the glasses 2 weeks later. [Initial removed] was rude when I asked him about it, claiming that the out of pocket was recorded in his system (which he didn't want to print me an invoice saying not ne...cessary as it is on the system). Said to trust him, which I now realised is the BIGGEST mistake, have enough to believe that someone working in such reputable shop would be trustworthy. He retorted that it was not his fault that I forgot to bring my Bupa card on the day of selecting the glasses, which I probably would have paid the 30+ out of pocket! ALWAYS insist on an invoice. In terms of range of glasses in the shop, they are limited in patterns and designs and rather over priced. I have been to many glasses shops within and out side Australia, and the prices Bupa Optical quoted are really laughably expensive for not good looking frames.
Bupa Optical Chermside
Service great product no. Got my script incredible wrong but kept saying I would get used to it - clearer vision when not wearing my Bupa Glasses and old script 100 X better. Too much focus on up sell of lenses that giving what was requested.
Questions & Answers
Despite being with BUPA and having top range cover, i was quoted $131 gap for a pair of glasses at BUPA optical Hornsby. When I can get no gap glasses elsewhere this seems excessive, I do have plenty of extras on my cover. Very disappointed with Hornsby BUPA optical.
Has nothing to do with the specific store.
Then simply go elsewhere
Why are we being charged so much for Spectical frame when they are produced in China by the millions, and you can buy them from eBay Exc quality frames for 40-50$
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